Customer protection initiatives
As Australia's leading mortgage broker, it’s our responsibility to work in the best interests of our customers. We are dedicated to empowering our customers by educating them about, and guiding them through, the loan maze.
Our commitment to offering consumers the most suitable home loan advice for their particular needs is demonstrated by our extensive lender panel, and by our system where Mortgage Choice head office pays franchisees the same commission rate for the home loans they write (regardless of the rate paid by the lender selected by a new customer).
So that we can be completely transparent in our dealings, we’ve developed a number of documents, agreements and processes for our customers.
Customer Charter (PDF)
Credit Guide (PDF)
These disclose the service standards consumers can expect from a Mortgage Choice broker, commissions paid to all entities, how the commission is calculated, our lender panel, privacy issues, complaints procedures and details of our Australian Credit Licence.
Credit Quote and Proposal (CQP) (PDF)
This document replaces the Finance Broking Agreement (FBA), and ensures potential borrowers electing to use a Mortgage Choice broker are informed of the fees associated with a loan. It also provides information on commissions received by the broker.
Disclosure
This ensures our brokers offer a suitable home loan solution from our lender panel. Mortgage Choice has a policy that discourages the payment of excessive non-financial incentives or alternate forms of remuneration.
Professional Development Program
From time to time certain lenders may elect to provide funds to Mortgage Choice to assist with Broker Professional Development. Mortgage Choice has decided to be totally transparent and in this regard details of such assistance can be found on our website.