Customer protection initiatives
As Australia's leading mortgage broker, it’s our responsibility to work in the best interests of our customers.
We are dedicated to empowering our customers by educating them about, and guiding them through, the loan maze.
Our commitment to offering consumers the most suitable home loan advice for their particular needs is demonstrated by our extensive lender panel, by the fact that we don't sell our own products, and by our system where Mortgage Choice head office pays franchisees the same commission rate for the home loans they write (regardless of the rate paid by the lender selected by a new customer).
So that we can be completely transparent in our dealings, we’ve developed a number of documents, agreements and processes for our customers.
Customer Charter (PDF)
This discloses the service standards consumers can expect from a Mortgage Choice broker, commissions paid to all entities, how the commission is calculated, privacy issues and complaints procedures.
Finance Broking Agreement (PDF)
This ensures potential borrowers electing to use a Mortgage Choice broker are informed of significant factors that can influence the advice and information provided by the broker. They are also entitled to a level of protection in respect to the type of loan product sought.
Disclosure
This ensures our brokers offer a suitable home loan solution from our lender panel. Mortgage Choice has a policy that discourages the payment of excessive non-financial incentives or alternate forms of remuneration.
Professional Development Program
From time to time certain lenders may elect to provide funds to Mortgage Choice to assist with Broker Professional Development. Mortgage Choice has decided to be totally transparent and in this regard details of such assistance can be found on our website.