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ING DIRECT home loans

 

ING new2012

Established date:    1999
On Mortgage Choice panel:    Since 2000
Geographic restrictions:    None (subject to lending guidelines)
Home Loan products:
  • Variable Rate Home Loans
  • Fixed Rate Home Loans
  • Line of Credit
  • Construction Loans
  • Commercial Lending
Industry awards:
  • Q1 Nielsen Financial Services Monitor 2012: 1st in home loan customer satisfaction
  • Australian Lending Awards 2012: Best First Home Buyer Lender
  • Money Magazine’s Cheapest Home Loan 2011 & 2012
  • Your Mortgage, Mortgage of the Year Awards 2011:
    • Gold, Best Basic Variable Home Loan
    • Silver, Line of Credit over $300k - $499k
    • Bronze, Standard Variable over $300k - $499k
  • 2 home loans received Canstar Cannex’s 5 Star Rating for Oustanding Value in 2011
  • Australian Broking & Finance Awards 2011: Financial Institution of the Year – Non Big Four
  • Mozo People’s Choice Awards 2011:
    • Best Bank
    • Most Recommended Bank
    • Most Trusted Bank

Launching in 1999, ING DIRECT pioneered branchless banking in this country and quickly grew to become Australia's 5th largest mortgage lender.

ING DIRECT revolutionised the mortgage market by providing simple and straight forward home loans.

Their simple approach is part of the reason ING DIRECT is such a success story.  From a zero base, ING DIRECT now has more than 1.4 million customers with $26 billion in deposits and $38 billion in mortgages. The ING DIRECT headquarters are in Sydney and it operates a 24 hour contact centre in Tuggerah NSW.

ING DIRECT prides itself on market leading home loan customer satisfaction, as well as a market leading net promoter score (which means customers are happier referring them to their family and friends than any other lender). They strive to excel by offering an excellent service experience to customers.

  • Award winning products: competitive range of products across various market segments that always offer value-for-money
  • Service focus: consistently outrank competitors in home loan customer satisfaction

Australian Based Contact Centre: headquarters are in Sydney and a 24 hour contact centre in Tuggerah, NSW.

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