Why we are different
Mortgage Choice empowers our customers by educating them and guiding them through the loan maze.
When you enlist our help, you become a valued customer of Australia's largest independently-owned mortgage broker.
The most important thing to remember about us is that our loan consultants don't play favourites. Mortgage Choice head office pays franchise owners the same commission rate for the home loans they write, regardless of the rate paid by the lender selected by a new customer. Plus, we have no products of our own.
Mortgage Choice has been servicing Australians since 1992, so you can be sure we have the knowledge and experience to help you find a loan tailored to your individual needs and lifestyle. We are one of the few national mortgage brokers in Australia that can provide this assurance.
We were the first broker to launch a Customer Charter, in which we disclose our role as a mortgage broker and commitment to quality customer service plus our lender panel, payment model, complaints procedure and privacy policy.
Our brokers use Mortgage Choice’s Loan Qualifier Software to ensure borrowers receive a suitable loan from our extensive panel of lenders for their situation, needs and objectives. They take care to apply a ‘Client for Life’ attitude in all customer dealings, which means they service customers from loan enquiry through to settlement, to the end of loan term and beyond.
Every month we survey 200 different customers on the service they’ve received from us. In the very important areas of service satisfaction, working in the client's best interest and potential for repeat and referral business, Mortgage Choice consistently scores 90% and above.