Why we are different
The most important thing to remember about Mortgage Choice is that we do not sell our own home loan products, and our brokers are paid exactly the same commission regardless of the lender or product the borrower chooses.*
You can be sure we will help you find the loan that suits your individual needs. We are one of the few national mortgage brokers in Australia that can provide this assurance.
We were the first broker to launch a Customer Charter, in which we fully disclose our service, all commissions paid, our privacy policy and complaints procedure.
Our brokers use Mortgage Choice’s Loan Qualifier Software to ensure borrowers receive a suitable home loan from our panel of lenders for their situation, needs and objectives. They apply a ‘Client for Life’ attitude in all client dealings, meaning they service clients from loan enquiry through to settlement, to the end of loan term and beyond.
Every month we survey 200 different clients on the service they’ve received from us. In the very important areas of service satisfaction, working in the client's best interest and potential for repeat and referral business, Mortgage Choice consistently scores 90% and above.
* This information refers only to loans provided by our panel of leading Australian banks and lending institutions with whom Mortgage Choice has an arrangement, under which it receives commissions and other payments.