Consumer protection initiatives

As a leading mortgage broker, it's our responsibility to work in the best interests of our customers. We are dedicated to empowering our customers by educating them about, and guiding them through, the home loan maze.

Our commitment to offering consumers the most suitable home loan advice for their particular needs is demonstrated by our extensive lender panel, and by our system where Mortgage Choice head office pays franchisees the same commission rate for the new home loans they write from this panel (regardless of the rate paid by the lender selected by a new customer).

So that we can be completely transparent in our dealings, we've developed a number of documents, agreements and processes for our customers.

Customer Charter & Credit Guide (PDF)

These disclose the service standards consumers can expect from a Mortgage Choice broker, commissions paid to all entities, how the commission is calculated, our lender panel, privacy issues, complaints procedures and details of our Australian Credit Licence.

Disclosure details

This ensures our brokers offer a suitable home loan solution from our lender panel. Mortgage Choice has a policy that discourages the payment of excessive non-financial incentives or alternate forms of remuneration.