Mortgage Choice Executive Team


John Flavell

Chief Executive Officer

John joined Mortgage Choice in April 2015, armed with more than 20 years' experience in executive leadership positions and 15 years' experience in financial services.
Prior to joining Mortgage Choice, John held several senior executive positions including National Australia Bank's general manager third party distribution and MLC's executive general manager wealth advice.
John has also worked for Aussie Home Loans where he was part of the executive team responsible for the successful transition of the business into mortgage broking, and RAMS Home Loans where he was responsible for managing the southern half of the country and driving brand awareness.
He holds a Diploma in applied Finance, a Graduate Certificate in Financial Services, as well as a Certificate IV in Mortgage Broking. In addition, John is a Fellow of the Australian Institute of Company Directors (FAICD).
In his role at Mortgage Choice, John is responsible for managing the company's operations to ensure continued business growth and development, encouraging 'blue ocean' thinking with a focus on customer acquisition, product diversification, improving productivity and increasing profitability and market share.



Susan Mitchell

Chief Financial Officer

With over 20 years' financial services experience, Susan previously held senior finance roles with Credit Suisse (London), Bear Stearns (US) and ABN Amro and Seiza Capital in Australia before joining Mortgage Choice in February 2009. She is now responsible for managing its financial activities and financial risks including compliance and corporate standards. Susan’s finance team provides financial assessments and information that ensure planning and budgeting activities meet corporate goals. Her compliance team ensures the company provides quality service to lenders and customers, adhering to all regulatory requirements.



Neill Rose-Innes

General Manager, Distribution 

Neill has 30 years' experience in information technology, management consulting and business leadership. Prior to joining Mortgage Choice in September 2007, he was Head of Operations at Greenway Capital and previous to that; he was CIO for RAMS Home Loans. In his current role with Mortgage Choice, Neill is responsible for delivering efficiency and productivity gains through technology, systems and process automation, as well as the effective delivery of support to the franchise network from the Learning and Development and Lending Support teams.



Emma Dupont-Brown

General Manager, Product

Emma Dupont-Brown is the General Manager of Product at Mortgage Choice, where she is responsible for sourcing, delivering and providing network access to a variety of financial products and solutions to meet the broad needs of our customers. Emma first joined Mortgage Choice in July 2015, armed with more than 10 years’ experience in financial services. Prior to joining the company, Emma held various senior positions at Westpac, National Australia Bank, and Janssen Pharmaceutical Company.
During her time at both Westpac and National Australia Bank, Emma was responsible for performance coaching and sales management across third party and small business channels. She has the innate ability to motivate and inspire her team to achieve effective collaboration and stakeholder engagement – a skill set she now employs at Mortgage Choice with our numerous business partners.



Melissa McCarney

General Manager, Group Marketing and Communications

Melissa joined Mortgage Choice in March 2013 with over 16 years' experience in marketing and strategy from previous roles at Aussie Home Loans and Optus. Melissa and her team are focused on generating home loan leads for the Mortgage Choice network and providing them with assistance to help them market their businesses locally. Melissa is also responsible for transitioning the brand to a diversified financial services brand, starting with the consumer launch of Mortgage Choice Financial Planning.



Tania Milnes

General Manager, Mortgage Choice Financial Planning

With over ten years financial services and franchising experience, Tania Milnes has held senior positions with Mortgage Choice since 2005, and has been leading Mortgage Choice Financial Planning, a wholly-owned subsidiary of Mortgage Choice Limited, since it launched in FY13.
Tania holds a Masters in Languages & Management from Waikato University (NZ), a Diploma of Financial Services (Mortgage Broking) and a Diploma of Financial Planning.