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A wise decision supports Christine through a life-changing diagnosis

Based in the northern NSW, Christine (46) and her husband John (52) enjoyed a comfortable lifestyle. Christine ran her own florist, while John was at the helm of a successful plumbing business employing a number of contractors.


Based in northern NSW, Christine (46) and her husband John (52) enjoyed a comfortable lifestyle. Christine ran her own florist, while John was at the helm of a successful plumbing business employing a number of contractors.

Christine's son Tyler (23) from a previous relationship, has special needs. Understandably, Christine wanted to ensure Tyler would be cared for financially if anything happened to her. It prompted Christine to take out life insurance, income protection cover and total and permanent disability (TPD) insurance, which would provide a lump sum payout if Christine was diagnosed with an illness or injury that left her totally and permanently disabled.

It turned out to be a wise decision. In 2011, Christine was diagnosed with fibromyalgia, a chronic and potentially disabling condition that causes pain in the muscles and bones.

Christine's condition takes a turn for the worse

At the time of her diagnosis, Christine's GP warned her, "These insurance companies never pay on TPD claims," adding that, in any case, she would not qualify.

With the aid of her financial adviser, Christine began receiving monthly payments under her income protection cover in early 2012. But by the middle of that year, her conditioned worsened. It became clear Christine would be unlikely to ever return to work despite her doctor's views.

Over the next few years, Christine met with a variety of medical specialists. Her own GP remained sceptical about Christine's condition. However, behind the scenes, Christine's financial adviser was in contact with her insurance company to explain that he could clearly see Christine's condition was deteriorating, and she was therefore entitled to receive a TPD benefit.

Achieving financial independence

At the end of 2016, Christine received a TPD payout of $1.3 million. The money will never compensate for the loss of her health. But Christine is now financially independent and has peace of mind knowing Tyler's needs will never be compromised. It's been a long journey for Christine, who says she is “very impressed” with the service she received from her Mortgage Choice financial adviser.

Christine's situation highlights just how quickly our lives can change. Having the right cover in place eliminates worries over money and allows the health and wellbeing of loved ones to be the main focus.

Talk to your local Mortgage Choice financial adviser today for a review of your personal insurance. You never know what lies around the corner.

*Names and identifying details have been changed to protect the privacy of individuals

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Posted in: Financial planning

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