Hear what other customers have said about our service
10 years ago I bought by first home in Ashgrove. Living in New Farm at the time, I just rang the local broker (what good fortune that it was Caroline's office). She made the process of buying our first home extremely easy.
Fast forward 10 years, and now living at the Sunshine Coast I knew who to call when we decided to purchase our second home. Buying a home can be a stressful process, but Caroline and her team take the extra steps to ensure the process is as smooth as possible.
With an auction date already set, a seven day finance clause was stipulated by the sellers of my new property. Caroline and her team took this on, and made sure they did everything they could to ensure we secured the property within the 7 days, avoiding the need to go to an Auction, and giving us a beautiful family home on the Sunshine Coast.
We couldn't be happier, and I truly believe that other brokers would not have been able to achieve this quick result. Not only did Caroline and her team complete the process promptly, they did it professionally and they were an absolute pleasure to deal with.
I have already recommended Caroline numerous times before to family and friends. If you are looking for a Mortgage Broker I can only strongly recommend Caroline and her team. Professional, polite and an absolute pleasure to deal with.
Our experience with Caroline at Mortgage Choice Fortitude Valley has been fantastic. It's fair to say that we wouldn't be in the position we are in today without her influence, encouragement and guidance!
Rest assured, we have sung her praises long and loud and will continue to do so!
Caroline I just wanted to say thank you so much for all your work. Alicia and I are extremely satisfied with the service that you and Kristin have provided through this process.
I was extremely impressed with the professionalism and patience I was treated with at Mortgage Choice Fortitude Valley. The entire process was almost 3 years and they helped me the entire way with gentle reminders and advice. Thanks again Caroline.
Thanks once again for your fantastic work, and financial brilliance. I know I usually present curly problems to solve and am an endlessly eager beaver, but you handle it all beautifully. We are thrilled to now be co-owners of the house where our daughter will grow up. Thank you so much.
I was referred to Caroline by a friend and I am so glad I took her excellent advice. After 1 phone call Caroline had given me an idea of what amount I could ask for and which bank was right for me. She did all the running around, got me a better rate than if I had of approached the bank directly. Wait time from when I had supplied all necessary paperwork to getting the phone call I wanted from the bank was 1 day. Yes a 1 day turn around! She aced it. Thank you Caroline and Team.
Caroline was available, helpful and very knowledgeable in relation to the whole process of refinancing. She listened to our needs and ensured a range of suitable products were detailed for our consideration. We wouldn't hesitate to use her services in the future. Highly recommended.
You were OUTSTANDING! Thank you, thank you, thank you for all the running around you did on our behalf. You practically spoon fed us through the whole process which was very much appreciated with everything else going on around this application.
Prompt, professional yet friendly. I felt confident that I was being looked after, that calls would be returned and queries would be followed up. No question or issue to big or small. Fantastic overall service.
Exceeded my expectations AGAIN! So easy to do business with - I'll never go directly to a bank again
We were blown away with how streamlined the whole process was. It was a real pleasure to get our loan through you. So much nicer than going directly to the bank!
The service was professional, friendly and personal, we felt Caroline listened to our needs and understood our situation. We were very happy with the advice given and would highly recommend this business.
Caroline and her team were a pleasure to work with. Caroline provided very clear information about our home loan options and provide prompt responses to our questions. Along with her team, she ensured our loan applications were processed smoothly and in a timely manner. Caroline was recommended to me by a friend and I will certain recommend her services to others in future.
There wasn't anything more that Caroline and her team could have done for me. Exceptional is a word that I comes to mind.
Great advice, continual ground work that the team did, whilst also being overseas I couldn't be happier with every extra effort that was made. It's the second time I've used Caroline, I would always go back, and recommend at the drop of a hat.
Everything went very smoothly especially as I'm only experienced in the UK process of buying property and mortgaging. Good advice and helpful staff
We placed an offer on a property only days before leaving overseas so we were a little stressed that we would miss out. This was however no problem for Caroline and her team. All paperwork was processed as quickly as possible, our queries answered promptly and we were kept up to date the entire time. This allowed us to make a successful offer on our home and enjoy a stress-free holiday, thank you.
You have done an awesome job once again. Thanks for making this happen. Caroline, your positive attitude is what we appreciate the most.
Keep up the good work - it is faultless. Extremely accommodating and a seamless experience.
LOVE YOUR WORK!!!! 2 mortgages now, and still a happy customer.
Caroline Jean-Baptiste was exactly the right combination of all the facets of a good broker. She kept in contact prior to signing up without exerting any pressure. She gave a flexible service coming to my work and home on numerous occassions. She displayed a confidence in her products that inspired stress free decisions. Her team are most efficient and communicate effectively on all issues. I'd commend her to anyone who thinks they can do without a broker.
Thanks Caroline and thanks for all your patience and wonderful help.
You have made this a very easy process for us. We will have no hesitation to recommend your services in the future to people we know. With heart filled thanks.
Caroline was great to deal with, particularly assisting us to find a flexible loan to work with our complex circumstances. Everything went well and we were kept up to date all along the way. I can recommend Caroline's office and Mortgage Choice to anyone wanting an easy and informed process.
I have been extremely pleased by the service I have received from Caroline and her staff - from the initial contact, through the loan application and approval process, Caroline and her team made what i know from prior experience can be a stressful time to really a painless experience!
To know that Caroline has an excellent support (Janet) we felt we were in good hands. Caroline also has a great overview of the available home loan products on the market and assisted in re-structuring our loan to our interest looking long term. Another great work again from Caroline and would definitely use her again in the near future. Give us three years!
As usual, Caroline & her team make what would normally be a stressful, confusing thing; a far less traumatic one! Knowing I don't have to worry about anything makes my life much easier every time...wouldn't trust anyone else with my financial needs...
We were extremely impressed and happy with the service you and your team provided. You made what is a daunting process very simple and were able to not only find us a great deal and complete and process our documents efficiently, but educate us along the way. Your office were very efficient, staying in regular contact with us and following up on documents as required. Overall, the service was flawless and I have highly recommended you to a number of our friends and family. I would not hesitate to engage you and your team in the future.
My wife and I decided that we were ready to buy a home. We phoned our bank and their mobile lender came to see us. She gave us an indication of how much we could borrow and we thought we were ready to go.
Armed with this information, we went out and bought a house for an amount less than they’d told us.
We lodged the loan application with our bank and, to our surprise, we were knocked back. We were told that the bank would not lend us that amount, even though it was less than their mobile lender had indicated. This process took about four weeks, with no result and we were fearful of losing the house that we’d fallen in love with.
We then called Caroline Jean-Baptiste from Mortgage Choice Inner North Brisbane, who we’d met with a couple of years ago. We told her of our predicament and she came straight out to see us. She entered all our details into her software program and came up with a match. She'd found a lender who would loan us the amount we needed.
Within ten days of phoning Caroline we had an approved loan. Our situation had gone from almost hopeless and really stressful to a done deal. We had our finance. We could settle on our home and we were incredibly happy with Caroline’s service. She was absolutely amazing and a pleasure to work with. She explained things in really simple terms so we could understand what the lender needed from us and she made it happen fast.
Caroline understands the system in ways we didn’t and she knows what each lender is looking for, and, for us, that was the difference between using a broker and going direct to our bank. She found the solution and made it work.
Next time, we’ll go straight to Caroline, and we’ll tell our friends to as well.
Exceptional Service from Caroline Jean-Baptiste and her team. Fantastic communication, always being available to take calls and explain the process along the way. No issues at all for meeting our needs in buying an interstate property. We would highly recommended using Caroline and her staff.
Thank you for your help and assistance during the process. I will definitely recommend your services to anyone looking to obtain a home loan.