Complaints and feedback

We're here to help and we want to hear from you - especially if we've made a mistake or you've had a less than amazing experience.

We welcome your feedback

We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with the representative with whom you are dealing.

If you are not satisfied with the response that you receive, you may contact our Credit Services and Standards team, by

  • telephoning 13 77 62
  • emailing or
  • writing to PO Box 457 North Sydney NSW 2059.

When we receive a complaint, we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved.

Credit and Investments Ombudsman

If we are unable to resolve your problem satisfactorily If you are not satisfied with the outcome of your complaint, you may refer the matter to the Credit and Investments Ombudsman (1800 138 422) an ASIC-approved External Dispute Resolution service (

External dispute resolution is a service provided at no cost to you, which gives you access to an independent mechanism for the resolution of specific complaints or disputes.

You can obtain further details about our dispute resolution procedures on request.

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