What our clients say about Derek
Trusting your broker
When you are looking for a mortgage broker, it helps to know that they have a good track record and a trail of happy customers behind them.
Derek often receives emails and cards from happy clients, thanking him for assiting them into their new homes, or with financing their latest investments.
Clients coming back for more
Derek puts his all into every client, and as a result, has many client's not only letting him know they were happy with his service, but they contact him to say, "Can you help me again please".
Mortgage Choice in Carindale prides itself on it's customers returning to use Derek's services for each loan they require as time goes on, and with over 13 years in the business, he has many clients that have been with him for many loans, across many properties, over many years.
Paying it Forward
Derek takes a genuine interest in his clients as people, and can usually remember thier circumstances years after working with them, off the top of his head! He works hard to establish and maintain ongoing relationships, and as a result, has clients who are happy to refer their friends and family to Derek for their own loan requirements.
Real People - Real Reviews
Here is just some of what Dereks happy client's have to say:
Derek has arranged a new home loan and refinanced an existing home loan for me over the last 3 years. The options that he provided suited my personal circumstances and his professionalism and service are outstanding. When I need my next home loan, I know who I will be calling or recommending to my friends who to call.
I would like to try and find the words to express my thanks for all your efforts in helping me to achieve the first step towards my dream of home ownership.
The time and dedication you invested in my application, widely regarded in financial circles as a very, very small fish, went above and beyond all my expectations.
You lent a supportive, informative, professional helping hand through a very stressful process (for both of us!) and at all times managed to keep a smile on your face.
All my inquiries were met with a lightning fast, detailed response. No question went unanswered and you made this very complex process a much smoother ride.
I cannot describe the relief and happiness I feel knowing I now have a place to call home for myself, my animals and my dear old Dad.
My sincerest thanks and deep appreciation for all your support Derek.
You can be sure I will let everyone know what number to call for the best Broker in town.
Our house building journey is almost complete and we are so thrilled with the outcome.
We want to thank you Derek for all of your assistance through this journey. You have been absolutely amazing support for us through some very stressful times and we want you to know how much we appreciate all you have done above and beyond the call of duty.
I can't say in words how grateful I am that you helped me with my home finance. It was at a very desperate time and you glowed some light at the end of the tunnel. I wish you and your family all the very best.
Erica, August 2013
We have been busy moving and settling into our new home, but we would just like to thank you wholeheartedly for all the hard work you have done for us in finding us our home loan. We really appreciate all the extra effort you went to throughout the process, the many, many emails and phone conversations at all times of the day and your commitment to getting us through.
Your expertise and experience were a great asset. It felt like we had more than just a mortgage broker working for us and it was a comfort knowing that you were on our side. We are enjoying our new home and have you to thank for seeing us through the finance process.
Jeff, June 2012
Thanks Derek for the very efficient service and helpful advice which took me all the way through from my first enquiry with you until settlement took place on my investment property 1 week ago. It was a pleasure working with you and I have already shared your card with 2 friends who are wanting to buy investment properties, they'll be in very good hands with you managing the finance applications and process. Thanks again.
Derek from Mortgage Choice Carindale was an enormous help in obtaining a home loan to buy our first home. Derek has a wealth of knowledge within this industry and we would highly recommend his services to anyone wishing to buy or build a house. Without his help, we would not be in the exciting, initial stages of building our first home. He is still providing ongoing support through this process for us three months after the deal was done and we couldn’t be happier with his service. Thank you Derek.
This is the second time we have gone to Derek at Mortgage Choice, Carindale. He was so helpful and easy to talk to the first time, there was no question of who to see when we needed to renegotiate our mortgage. Both times, Derek found the perfect financial package to suit our needs, explained the pros and cons so that we could make an informed decision and kept us regularly up to date along the way. He took the time to answer our questions at any time of day and on weekends. On a number of occasions I would send an email outside of normal business hours, expecting a reply the next day, only to have Derek call us immediately after the email had been sent. That’s customer service at its best! And once settlement has taken place, Derek continues to look after his customers. On our previous mortgage, and without any prompting from us, he negotiated a reduced interest rate with the lender in our behalf. This was two years after settlement and led to an increased saving on our repayments! We will definitely be contacting Derek for our future financial needs!
Derek is EXTREMELY knowledgeable, hard-working, professional and friendly. This was our first home and we're so fortunate that we had Derek with us throughout our experience and if we were to do this all over again, we would want no one but Derek as our Mortgage Broker. His passion for sharing his wealth of knowledge is highly commendable and we can not recommend him highly enough. Thanks for making this journey less stressful and teaching us a thing or two along the way- we love our new home!
Derek McLeod was an enormous help when searching lenders for our first mortgage and it gave us huge peace of mind knowing he was helping us. He not only proved to be highly committed but he was also very approachable and kept in touch through the whole process. We bought our house two years ago and he's still helping us by getting us better interest rates. We would highly recommend him and we'll definitely seek his help in our next purchase.
With my settlement, I had a very short time frame to get a home loan approved with a bank. Derek helped me expedite the process working through the weekend to finalise the process. I am very happy with this service.
Derek provided fantastic service, reliable advice, regular updates, and was extremely helpful.
I appreciate Derek's ongoing communication via email as it keeps me in touch with market conditions and rates, and it was one of his emails that prompted me to refinance.
I have total trust in Derek, and the high quality of service he provides, going above and beyond my expectations. I always encourage my friends to contact Derek if they are in the market for a new loan or refinance options.