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Customer Reviews

Mortgage Choice - Feedback and Reviews from our Clients

We love to hear feedback from our clients, across all of Melbourne, not just Richmond, Hawthorn and Kew.


All of the testimonials below are 100% genuine and we thank our clients for providing their feedback!

Yes I would highly recommend Gorana, she was extremely helpful throughout the whole process.

M Ware (First Home Buyer) Monbulk, VIC

Very happy with everything! Gorana Masic was thorough and available to answer all of our questions.

Nikola (First Home Buyer) Sydenham, VIC

Gorana Masic was great. She went above and beyond to ensure that we could meet our obligations with the real estate agent.

SJ Chiodo (Property Investor) Chelsea Heights, VIC

Gorana was absolutely superb. We really enjoyed working with her, she was really informative, helpful and super patient with us. We never felt pressured and felt confident asking even the most silliest of questions! We were really lucky to have Gorana take us from start to end - thanks so much Gorana for all your help, kind words and patience. You're an absolute gem!

KV Patel (First Home Buyer) Reservoir, VIC

Gorana was an absolute pleasure to work with from day one. I felt at home with her instantly, and her patience and time invested was evident from the outset - I am extremely happy to have had Gorana as my broker.

H Shamray (First Home Buyer) St Kilda East, VIC

Gorana Masic makes getting a loan a lot less stressful, as I trust that she is doing the best for me as a client and not just the bank.

D Papa (Refinancer) Craigieburn, VIC

Ben is extremely knowledgeable, patient and helpful. We were lucky to have come across him and 100% recommend him to anyone.

M Garg (Construction) Roxburgh Park, VIC

We were extremely pleased with our experience with Gorana. She was friendly, responsive and made the process as easy as possible. She came recommended and we have already recommended her to a family member who is now working with her.

Anna F (Refinancer) Lilyfield, NSW

Gorana is fantastic. She is very personable and goes above and beyond to assist.

Sarah K (Property Investor) Richmond, VIC

Gorana was great, taking the time to understand what I wanted to do, giving me a good understanding of the best options available on the market and squeezed my application in at the last minute to take advantage of a discounted offer before it finished.

Gorana then managed the application process for me, and was able to change it all at the last minute when I changed my mind.

Incredibly helpful end to end.

Ben - Owner Occupier, Richmond (Upgrader) Richmond, VIC

When applying for our mortgage, we had a few hurdles & time restrictions. (selling and buying simultaneously) Gorana dealt with the challenges with professionalism, her knowledge & efficiency was most helpful in expediting the process.
Gorana would not only be our First Choice ....she would be our only choice.

Judith & John B (Upgrader) Pakenham, VIC

Gorana was so helpful and knowledgeable. We couldn't recommend her highly enough!

Heather C (Refinancer) Malvern East, VIC

Gorana was extremely professional and very quick to respond to our queries. We will definitely use her services again in the future.

Ashley F (Refinancer) Hawthorn, VIC

Gorana recently helped my partner and I purchase our first home, her patience and knowledge was amazing and she explained everything in a way I could understand.
Her attention to detail and thoroughness left me feeling confident that everything was being taken care of during what can be a very stressful process but she kept us up to date every step of the way. I couldn't recommend Gorana enough!

Yasmin (First Home Buyer) Fawkner, VIC

As a first home buyer I was hesitant about getting into the property market. I had been with the same bank for 15 years, but three years ago, when I started to enquire about a home loan, they told me to come back when I had a bigger deposit. They never got in touch to see how I was progressing and I felt the bank just wanted interested in me as a customer.

The upshot was that I began to feel I wasn’t good enough to take out a home loan.

I met Gorana at a home expo. We clicked instantly – I felt really comfortable with Gorana and she has been amazing throughout the whole process of buying my first home.

I literally did not do anything – Gorana did all the hard work for me. I have to admit I’m more of a spender than a saver, so first up, Gorana explained how I could manage my money better.

From there, Gorana did everything on my behalf - even organising pre-approval of my home loan. It’s with a bank I hadn’t considered, but I am very happy with loan and the rate I’m paying.

Gorana came along to the auction of an apartment I was interested in, giving me valuable moral support. She explained the highest price I could go to based on my finances, and it turned out I was the highest bidder at exactly that price!

I moved into my apartment in May and I’m very happy with it. It’s in a great spot in Melbourne’s St Kilda with a unique design and a lovely courtyard. It’s a winner all round, and I’m thinking about holding onto it as an investment if I upgrade to another home later on.

The amazing thing is that the day I transferred a lump sum of cash out of my account to pay for the apartment my old bank finally sat up and got in contact with me. I felt like asking “Where have been all this time?” – I hadn’t even been worth a phone previously.

I’d definitely recommend Gorana. If I had known it would be this easy to arrange a home loan and buy a place of my own I would have done it years ago!

A. Ross (First Home Buyer) St Kilda, VIC

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