Customer Feedback for Mortgage Choice in North Lakes and Sandgate
We love our customer feedback. Thanks to our valued clients who have taken the time to let Mortgage Choice in North Lakes and Sandgate how great our service is.
10 out of 10.....great communication - the entire team Bec, Tammy and James were fantastic. we especially loved the excitement generated when we reached our goal and bought our house. The process initially felt very overwhelming but James put our anxiety to rest and we put our faith in him.
For our 3rd home loan we initially applied directly through ANZ bank for finance, after three weeks of lies, chaos and no action our application was declined. Luckily we found James who had pre-approval finalized within 48 hours, even through ANZ! I wouldn't go anywhere else.
James literally changed our lives, he made possible a dream that for so long we didn't believe was achievable.
He was professional, genuine, calming and showed empathy to our needs. He understood how important this was to us and shared our happiness. Can't thank him enough and will continue to recommend him to all.
James was very professional and efficient with helping us with our loan reconsolidation, he took all the stress out of the process and kept us informed through out. We could not recommended highly enough.
James Florance has helped Paula & I on several occasions from Buying our first home, car loans, refinancing our mortgage to a more flexible option and now building our pool.. He is friendly and very professional in his approach He simply makes the stress of Finance hassle free. A true asset to the Mortgage choice team.
James and Tammy had helped us through the process of getting our first home built. They had provided prompt and professional service. James had presented us with the best option available and offered the most practical advise that suited our needs. The interface between builder and bank was well facilitated and communicated by Tammy. Updates were regularly provided to us. Would highly recommend TEAM Mortgage Choice North Lakes.
I would just like to Thank James and Tammy. James has helped us with about 6 home loans. he is excellent and has always gotten what we want. I would and have recommended James to anyone I know who wants a loan, We will definitely be using James again
Mike and I really appreciate all of your assistance with settling the 3 property purchases we undertook at the same time and made it so much easier especially due to the complication's with mortgaging through our super fund. You made a stressful few months much easier to deal with and were always easy to contact with any questions we had.
Very professional James and Tammy. We had a very short time frame to procure the loan and when we were stressing as to whether it would come through on time you were both very calming and positive, James I have used you several times before and you always deliver on what you say and are very honest and straightforward, Once again I have to say Thank you for making the purchase of the unit a breeze.
I am a repeat customer & can't praise James & his Team highly enough and I certainly wouldn't go anywhere else. James takes the time to understand your goals, explains concepts so they are easily understood & communicates at every step of the finance process. Without their expert knowledge & guidance I could not have switched lenders, purchased a new vehicle & a second investment property. So I put it to everyone out there who feel they are just a number in their bank's system, to go to Mortgage Choice @ North Lakes for all your financing needs - you have nothing to lose & a lot to gain. Thanks again James, Tina & Tammy for all your help.
It was a pleasure to discuss in 'plain english' such an important part of our lives - the home loan. I asked a lot of questions which I'm sure was annoying but I was made to feel that it was totally fine. Hassle Free!
Thanks James for everything you have done, you have made our dreams of owing an investment property come true! I would never go into a bank to apply for a loan James makes everything so easy!!!!
Excellent service from the first phone call. Everything you had control of happened quicker than I expected. I now have loans with more flexibility than I expected & ticked all my requirements. The perseverance by Tammy with issues created by my old bank not paying attention to detail ensured everything progressed a lot quicker than I could have ever achieved. You have done a great job. Thank you.
Where do we begin.... As first home buyers, the mortgage market is a foreign and complex thing. We appreciate the time that Mortgage Choice, particularly James Florance and assistant Tammy put into our cause. Good service is hard to come across these days, but outstanding service isn't heard of anymore..... Until we met the team at Mortgage Choice North Lakes! Not only did we obtain finance with our lender of choice, but we had settlement held within the time frame specified. Through the many calls and emails, you guys answered every question without lowering your excellent customer service. We look forward to building a long-lasting relationship with you and will be letting all our family and friends know just how happy we are, not just with our new home, or mortgage, but with the service and professionalism displayed by you! Very happy clients :-)
I've used mortgage brokers previously and found them to be diligent and effective in sorting through the various products and corresponding with the banks. James at Mortgage Choice North Lakes is one step ahead of the rest. We found him not only responsive and knowledgeable about the various products, but also accessible at all times and willing to go the extra mile for complex arrangements. Thank you for your efforts and we will be referring to you in the future.
From the first meet and greet and pre-approval through to settlement, the service we have received has been second to none. We would encourage and recommend any first home buyer to enlist the services you offer. Our requirements were met, great financial advice was provided and we received thorough communication along the way. Thank you for your patience, your honesty and guidance which resulted in us achieving our dream of home ownership.
Your service was fantastic. The whole process was made so much easier by having you as our Mortgage Broker. Your very approachable, and you clearly explain everything in easy to understand terms. We would certainly come back to you and highly recommend you to others.
Hi James, your professionalism in our first telephone conversation and advice given over the phone at that point in time provided us with a high level of confidence and comfort to continue the conversation and action with yourself 6 months later. Your assistance with both the home mortgage and car finance enabled us to review our financial situation and set ourselves up for meeting our goals in the future. We look forward to a long association with yourself and your team. Thanks again!
We found James & Tam to be the most efficient & helpful professionals in relation to our financial requirements that we have ever dealt with & we certainly had faith after our initial visit (& then emails) that all would go smoothly. We have already been recommending you to our friends & family. Thank you for such a smooth process in the changes you helped us make with our home loan.
Returned phone calls and emails in a timely manner. Was happy to explain things to me all the time (which was great as I was new to the whole process!) You were very organised and did exactly what you said you were going to do. Tammy was very helpful also and great at providing updates (without having to be asked) to let me know where things were at. So nice not to have to chase. Thanks for the great service
James - Thank you, and thanks to Tammy. Both of you are a great team. You are beyond patient, displayed by taking many phone calls and helping us find the finance to secure our latest property. We will not use anybody else. James even though the lending was harder because of the changes to the banking requirements and the fact that we had only just finished building a investment property, you found a lender for us so that we were able to by our home to live in. A lender that suited our requirements right now. We seem to test you regularly. While others tell scary stories of settlement dates going wrong, we tell our story of settlement date being stress free. You proved your loyalty and professionalism again when the other side tried to find out who our finance was being done by. You told him that what he was asking you was against policy, giving no information showing again your ability to handle any situation. We wouldn't use anybody else and we appreciate the way you have looked after us over the years. We will be calling on you again; we hope in the not so distant future. As the market changes, so do you, being up to date on all the latest information. You truly are a working Google James for home loans. We will always be a loyal customer and recommend your service to anybody.
James Florance's service is extremely professional, courteous and prompt. He always returns calls in a timely fashion and was in regular contact via email. The home loan offered was a great flexible product and the loan application process was straight-forward and efficient. Thanks James!
We were very happy with James Florance from Mortgage Choice North Lakes. His service was exceptional. He was easy to get in touch with and always returned calls very promptly. Between James and Tammy we were always kept up to date with everything and they were also lovely to deal with not to mention the great mortgage products they offer. We wouldn't hesitate to recommend James at Mortgage Choice.
James & Tammy provided exceptional service throughout the whole engagement and made the financial aspect a very smooth process in what is normally a very stressful time, I would highly recommend James to anyone I know, confident in the fact that they will receive the same high level of service.
I couldn't be more happy and impressed with the service I received from both James and Tammy. From start to finish they were very informative and both went out of their way the entire journey. Knowing you are in good hands during a very stressful time is very comforting. James's local knowledge of the property market was also a big bonus for me. I have already recommended James to both family and friends and will continue to spread the word. Thank you for everything.
I would be pleased to recommend James and his team from Mortgage Choice North Lakes to anyone considering their first home through to experienced real estate investors. James explained important processes in clear, simple language, took interest in my objectives and worked hard to ensure I received the product that was right for my situation. His support team went above and beyond in their role, which was certainly much appreciated and ensured a smooth, stress-free real estate experience.
Hi James and Tammy, thank you for all your help and advice in the process of choosing a mortgage for our first home. We really appreciated the great communication throughout and would definitely recommend your services to anyone.