Reviews from past customers
Our application process was not as straightforward as we had expected, due to fluctuations in the property market and some changes to bank approaches to lending. We were very appreciative of Jane and Julie's efforts to persevere on our behalf and look for alternative lenders when our first option did not work out. Although this was not our first mortgage we did not realise how much policies and procedures had changed and we were very fortunate to have Jane and Julie to guide us through the process and warn us of possible pitfalls or difficulties with particular mortgages, which we would not have foreseen. We also appreciated Jane making herself available on weekends and out of hours, to accommodate people with busy work schedules. Thanks to both of you.
Jane and her team are professionals. Excellent service, continued support and clear communication through the entire process made our second home purchase as easy as the first!
Thanks so much, Jane and Julie, for making this a smooth process. Jane really helped us to understand our loan options so we could make the right choices (and some very significant savings on our mortgage!), and Julie has been wonderful in keeping us informed and on track.
Jane, Julie and the rest of the team were fantastic. This was my first time using a mortgage broker and would definately use and refer them again. They keep me informed throughout the process and provided a much more personalised service than my previous dealings with a bank. Thanks again.
You guys have been outstanding, I will definitely be recommending to anyone I know / meet regarding this process.
We are looking at another place in the very near future so we will be going to round two shortly!
Would have been lost without Jane she is meticulous, caring and always available.
Thank you for your assistance throughout, your friendly approach & your efficiency 😊 will definitely recommend you to anyone needing mortgage services! All the best
My experience with Mortgage Choice and in particular Jane Vaughan was excellent. Jane's expertise and knowledge is second to none and I would recommend her to all my friends and family should they require financing of any kind. Refinancing a mortgage is a stressful exercise under any circumstances but Jane was able to guide me through the entire process and made it really, really easy for me! Jane gets a GOLD STAR from me X
Jane was very genuine and had our best interests in mind. She made the process easy to understand and simple to go through. She is saving us literally $1000s per year with her advice and through managing our refinance.
:-) Keep doing what you do. Thanks
Both Jane and Julie took a lot of the stress out of organising our loan. With so much information out there it was reassuring to know someone was sifting through it with our best interests at heart.
I was so satisfied with the service provided by Jane and Julie that I have recommended them to two family members, and would not hesitate to do so again for anyone else.
I generally don’t write reviews here but the service we received from Jane was exceptional. She was helpful in all stages of our first home loan process and it was a smooth ride to get loan approved from one of the big 4 banks. Jane never minded even if I rang her over weekend to ask dozens of questions and I always found her efficient to do required follow ups.
I am so grateful for the efficient and on point service provided by Jane and her team. Again, the process of purchasing and securing finance was so easy and all my questions were answered. Thank you !!!
Jane and the team at Mortgage Choice were efficient, friendly and fast. I would not hesitate to recommend their services. Thanks ladies, your help was much appreciated.
Always a great experience , the girls make the whole experience a lot easier and smoother will always return back to see Miss Janie Vaughan for repeat business , very happy customer
Excellent! Jane and her team went above and beyond for us. We highly recommend them to anyone considering a new loan or re-finance. Thank you for making our transition such an easy one! Will and Michelle
Jane, and her team, were very professional and supportive throughout the whole process of purchasing an investment property. Jane always made herself available to deal with any concerns or enquiries and took the time to explain the information properly. I would have no hesitation in recommending Jane to my family and friends. I will be using Jane's services again in the future and would not consider using any other mortgage broker.
I had a great experience with Jane and her team in organising the financing for my first property. She was always friendly and took the time to explain to me any questions I had throughout the process. The whole process ran extremely smoothly with minimal stress.
Jane is exceptionally proactive and went above and beyond to find a mortgage that suited our needs. She is in constant communication and we were always clear on what was needed and required by us to ensure a smooth process.
The service received from Jane and the team is always first class, they are extremely responsive and always willing to support, treating your requirements as a priority. Whether it be a new loan, extending or refinancing I would recommend Jane and her team for any of your financials needs.
Jane and her team have been helping us for a few years now. It is fair to say that we have a challenging financial situation due to working abroad and the various regulations banks impose on us as a result. Despite these challenges and the changing rules wrought by banks in Australia, Jane and her team persevered and helped us to realise our dream. When we did secure our property, the joy and relief seemed not only to be ours but also that of the people we had on our side through it all. The professionalism, dedication and support we were offered was nothing short of phenomenal and we would highly recommend using Jane and her team. Thanks Jane, we could not have done it without you!!
Jane and Julie have made an invaluable contribution towards my first home. I had no idea what I was doing and they spent countless hours helping me through every step and worked tirelessly to get me the best result.
I dealt with Jane and Team for a number of loans over the past 4 years. On each occasion, the process has been straight forward with no fuss or bother. Their friendly and efficient service always delivers good outcomes. Highly recommended.
It was a pleasure doing business with Mortgage Choice. Both Jane and Julie are very approachable and thorough with their work. They always keep abreast of everything and kept me well informed of the proceedings. I look forward to working with them again.