Know the feeling...
Reviews for Joanne & Rino, your local Mortgage Brokers servicing Ryde, Macquarie and surounding areas.
We just wanted to thank you for everything you have done over the last two years. We have felt well supported and have truly appreciated your excellent communication and people skills throughout the process. Wishing you all the best Millie and Gerrad
Thanks for a quick response in short notice to get approval and for following up on all aspects of getting the loan settled.
The service Joanne provided was as near to perfect as imaginable.
Personable, knowledgeable, efficient and outcome focused. Thank you.
Joanne and Rino were fantastic and went above and beyond for what must have been the toughest application yet... I will recommend you to all my family & friends!
Dear Joanne, we would like to express how happy we were with the refinance. In particular we were impressed by your professionalism, work ethic and honesty.
We would be happy to pass on your details to friends, colleagues and family with no hesitation.
Joanne made the process of purchasing our first home a lot easier. She was always available to answer our constant questions and put our minds at ease with our concerns. An absolute pleasure to deal with and will definitely be calling on her again if the need arises. Thank you!
Thanks for being there to support us through the whole process, it's not easy dealing directly with the banks and we were very happy with your service.
Thank you Joanne. You have been amazing in helping me getting through this, I wouldn't have got through it otherwise. You deserve all the credits I can give you, especially for somebody in my situation, being based overseas.
I will be sure to recommend loads of Aussie expats to you. We all have the same concerns when purchasing properties, we need somebody we can count on.
Thank you for taking the time to put in such a personal and professional approach. The service we received was exceptional and we will not hesitate to recommend you to family and friends.
Hi Joanne, we honestly don't know what we would do without you. We walked into the process blind and you were our guiding hand. There is nothing you could do to improve your service, you were proactive, knowledgeable and believe you went beyond the 'call of duty' for no added reward. Cannot fault you and will use you again even if we were living on the other side of Australia.
A triple 5 star rating for Joanne! She's incredibly helpful, quick to answer your questions and doesn't make mistakes. She double checked everything for us and made sure that the entire process was streamlined. This felt like a great support for a couple who'd never been through the process of buying property before. Thanks Joanne!
To those looking to use a broker...
Ours was a stressful situation from the start and right up until settlement. We hit numerous road blocks from the vendor and had a family emergency in between.
Fortunately, we had Joanne Gocher on our side who was willing to help every step of the way. She went above and beyond to ensure we were always on track and that we were kept updated at all times.
It wasn't just about getting the best rate, we were also looking for someone who was proactive, helpful and who had the experience and knowledge to deal with any situation.
We were so impressed with Joanne that we did not hesitate to recommend my brother who also got his home loan through Joanne. We will definitely recommend Joanne again to other family and friends.
Joanne took the time to make sure we were completely happy with our loan and took all the worry out of the process for us. She communicated clearly and provided a very professional service.
Joanne was knowledgeable and responsive. She laid out suitable lending options professionally and without bias, highlighting the differences whilst aligning to our needs.
The application process stage was very smooth and with daily updates on where we were at and what to expect next. Personable and with the ability to build rapport quickly, I would highly recommend her services.
Your availability and flexibility to come to my home to discuss my needs, at a time convenient to me, was a real bonus. Your ability to assess and determine my finance options was impressive, your communication was always prompt and clear to me and I felt encouraged by your warm, friendly and supportive manner.
You made the process of 'refinancing' a very positive and straight forward experience. Thank you
Thank you so much for helping us recently. We were in a difficult situation and needed to refinance at short notice and quickly. You listened to our needs with no notice on a Friday night. You got the ball rolling immediately and within a few days we had unconditional approval for refinancing two loans. We immediately had trust in you, which meant you took the stress out of a very stressful situation.
At every step, you kept us well informed. Your communication was excellent, as was your attention to detail. You always made time to update us and listen to our concerns. Throughout the process you were friendly yet professional, extremely efficient and you absolutely achieved what we needed within the very small timeframe!
Your service was outstanding and we definitely recommend you to everyone. We are very happy clients!
Joanne was so helpful and answered every question that we had very promptly. We will be referring all of our friends and family to her, she was an absolute pleasure to deal with.