What our clients say about Mortgage Choice Rosanna
We're particularly proud when our clients let us know how happy they are with our service! Read through a few of our client reviews below and find out why others trust Mortgage Choice in Rosanna & Ivanhoe. And when you're ready to get started on your own home loan or finance journey, click the Contact us button at the top of the page or call us on 0419 587 863.
So I went to a mortgage broker years ago and had a negative experience. So this time I was a little apprehensive to use a broker. I phoned Mortgage Choice Rosanna and made an appointment with Martin. Had an initial meeting to discuss what I was after, see if I could afford the loan and what the structure options and rates were. I then got the best rate for what I needed and thought I’d shop around. Well nobody could match what Martin had offered. I approached the same banks directly and they could not match what Martin offered. There were a couple that could match Mortgage Choice but not beat them.
So, the question was ‘why use a broker when I can go direct?’ Well, the banks that could match were lenders who don’t have a shop front. This means you have to contact them all electronically, no face to face encounter. This is a pain when submitting documentation and confirming ID and Mortgage Choice Rosanna was so much easier in this aspect of the process. The banks wouldn’t always call you back, would call you back two days later and you speak to a different person every time. As you can imagine this is frustrating and was so much better using Martin.
I asked Martin a million questions by phone, text and email and he always got back to me. Always. Everyone needs a holiday and Martin went away for a week in the middle of the process (which he told me about at the first appointment). That didn’t stop Martin from contacting me on Skype and via phone and kept the process moving. Even after the loan was all done I had a couple of questions and he still was as efficient as ever in responding. This was very important to me and can’t rate his customer service high enough. I waited until after settlement to write a review in case there was an issue at settlement. I was a bit slow following up my conveyancer prior to settlement… No problem, Martin had rang her directly as a reminder and also followed up with me, making sure everything was smooth every step of the way. After settlement I was to receive a small rebate from the bank that hadn’t been processed by the bank. No problem, voice mail on Martin’s phone in the morning, email response that afternoon and money in my account same day. Wow.
So, after having issues dealing directly with the bank with my previous loan this has been a breath of fresh air. Knowing they are still around after the loan has settled has been a big plus. I will definitely be recommending anyone in the market for a loan to go and see Martin. (I don’t live in Rosanna but my local Mortgage Choice was nowhere near as good as the customer service I received from Martin so still give them a call. He will even come to you!!)
We have gone to Martin twice now for mortgage brokering and are extremely happy with his results. Both loans were tailored to our needs at the time, and Martin's knowledge of the current state of play of the lending market is deep and has a lot of past experience underpinning it. I found him to be very even-handed, logical and methodical when talking about the pros and cons of various loan considerations, which made me feel at ease, and I would seek him again for our next loan. You should speak to him before committing to any brokerage service.
I had a non-typical refinancing requirement, which Martin and the team were able to help go smoothly. Thanks for your support during the process.
My wife and I had quite a complex lending scenario that took several months to navigate through. Martin was exceptional throughout the whole process. His attention to detail, patience and communications throughout this journey have been outstanding. We settled on the new loan and are now looking to move forward with building our new home and I have no doubt that this was only possible due to Martin's professionalism and ability to creatively solve the challenges we had along the way. We can't thank Martin and the team enough.
Thank you so much for all of your time, advice, efficiency and patience answering my many questions from initial loan enquiries through to our loan approval and settlement. I have learnt lots and loved the process! You were a great help and very supporting and encouraging. Our bank accounts are all set up and we are now busy tidying up the property. Looking forward to renting it out! (…although I think I would like to live there myself!!). Thanks again, and we will certainly be in touch down the track to discuss options in the future.
Martin was fantastic in helping us get our first home loan. He kept us up to date throughout the process, and made sure the bank was moving our loan through. Thanks Martin!
From my initial attempts at getting a mortgage to 4 years down the track seeking a review of my circumstances, Mortgage Choice Rosanna has been there for me. Martin is so knowledgeable and helpful, I recommend his services highly.
Martin is great. Very efficient and always gets back to you quickly. Wouldn’t go to anyone else.
Smooth & stress free mortgage support - particularly helpful for an older first time mortgage person like myself.
Staff were very friendly and helpful, quick to answer emails and often available to meet outside of normal business hours. Answered all my questions and made the process financing my first home straightforward, I feel I got a better deal going through them than had I would have otherwise gotten speaking to the banks one by one. Would recommend.
We've worked with Martin now for 3 loans and would happily work with him again and recommend him to others. Martin was able work with the banks on our behalf during the very tight APRA regulation period. He was able to navigate the challenging situations, and keep us informed at ever step along the way.
Perfect! I'd never use a bank again, faultless process and kept in contact through the whole transaction. Best purchase experience to date.
Whatever I say about my experience with Martin will not be enough. Since day one I found Martin advised me with all the options that would suit my needs. Once I was happy and chose the product everything moved very fast. The updates I received quite often from Kelly were awesome. The whole transaction took 10 days for settlement to be completed hassle free. Thanks Martin so much for great and professional customer service.
It is my pleasure to refer my friends and colleagues to you as you have done such an amazing job with our 2 home loans and have been able to provide us with so much information and help
Martin was fantastic. Always willing to help out and even suggested providing after hours services to ensure our process was simple, easy and trouble free. At no stage did we feel pressured by any of Martin's suggestions nor did we feel any of his suggestions were not worth considering. I will be recommending Martin to anyone I hear looking for a mortgage.
Martin has been fantastic from day one all the way through to settlement. He has been very professional and always proactive to changes in market, legislation, rates and banking requirements. Kelly was also very good in helping us find property values even at short notice. We appreciate the work Martin and Kelly have done over the last months.
I approached Martin in crisis having been rejected by my bank of 13 years for a loan. Thanks to Martin's calm and professional manner we were able to successfully proceed with a loan from another lender. I am entirely grateful for his expertise in this area and his friendly and supportive manner. I was kept regularly informed of all updates through Kelly.
The most important feedback I could give was the level of trust I felt with the service I was provided. The professionalism, transparency and engagement was very high. I have recommended my family and friends to use Mortgage Choice Rosanna
Absolutely fantastic to deal with, service was above and beyond. I would highly recommend Martin and Kelly of Mortgage Choice Rosanna
We had a less than ideal experience with the bank but Martin and Kelly were extremely helpful when it came to dealing with the bank issues and helped us ensure we reached settlement in time (just!). For that we are very grateful!
Many thanks to you two Martin and Kelly for your local knowledge, approachability and rhythm. I can't believe how smooth the process was. Nothing like in Brisbane.
We look forward to settling in to our new home. I was just over there taking a look around and the neighbours have already come around and said hi!
Couldn't be happier with the service we received from both Martin & Kelly. Both went above and beyond their job descriptions in helping first home buyers with silly questions! Always felt completely at ease asking any questions and confident at their ability to action anything needed.
Martin is fantastic to deal with, he puts things into easy terminology so you are able to understand all the difficult ins and outs of achieving a home loan. He works out what is best for you and thinks outside the box.
Thanks Martin, it was a pleasure dealing with you and Kelly. Thanks for your professionalism and clarity during the process.
Martin and Kelly have ensured that our loan application was smooth. We had all the information relating to the loan early on and were well prepared for the costs involved in taking out a loan.
Friendly, stress free and confident service at all times. A personal touch which was very much appreciated
Martin and the team are very knowledgeable. They understand the financial markets very well and provide good advice in loan selection depending on your needs. Highly recommend them to our friends.
We would like to thank Martin so much for his efforts with our investment re financing. His recommendations and experience were very helpful in producing a good outcome. We appreciated his updates and prompt response to any questions. It has been a pleasure meeting and dealing with him.
We have had such a fantastic turn around with every stage of our loan application and its been a pleasure working with Martin and Kelly who have been very attentive every step of the way. Thanks to their prompt attention to our loan request/application/etc today we have a beautiful home to live in. THANK YOU
We have dealt with Martin on several occasions now, and the service he provides is generally outstanding. A true professional mortgage broker, who always gets us the best deal possible. We highly recommend Martin and his team at Mortgage Choice in Rosanna to be the first point of contact for any loan requirements.
Martin has been so helpful and organised throughout the whole process of purchasing our home. All our questions and queries were answered promptly. Andrew and I couldn't be more thankful.
Martin was very easy to talk to and was willing to meet and answer any questions we had. Martin & Vicki were both very transparent about the process and made buying our first home run a lot smoother than anticipated. We would definitely recommend Mortgage Choice Rosanna to friends and family in the future.
We worked with Martin initially when purchasing our first home; we were so impressed with him and his services that when the time came three years later to renegotiate with our lender, we immediately circled back. This time around, Martin found us an even better rate, and was incredibly helpful in stepping us through the process of switching lenders. Martin is very easy to work with, and we have sincerely appreciated his knowledge and responsiveness over the years. We couldn't recommend his services more highly!