Customer reviews - Mortgage Choice Neutral Bay & Lower North Shore
We pride ourselves on our excellent service and the great feedback that we continually receive from our happy customers.
Our third home purchase with Ralph and Susie, and another fantastic experience. Great guidance and coaching through a major life decision, with friendly and responsive engagement throughout the process.
Ralph and Susie were both excellent at keeping us updated throughout the process. As a couple with no idea about mortgage options Ralph has been excellent at educating us and providing us with information and support. We would gladly recommend their services to anyone.
Ralph and Susie have always provided us with excellent service. Ralph is very proactive at ensuring we get and maintain the best deal over the years and keeping us well informed of everything from ensuring our paperwork was in order, negotiating roadblocks through to closing the deal! Thanks team. Highly recommended.
Ralph is very knowledgeable and friendly. I felt I got the best outcome and he was invested in me getting the best possible deal for my situation. All details were explained very clearly and our many many questions were answered. Updates regarding the progress of the loan settlement were frequent and very helpful.
Fantastic Experience - Great knowledge and communication from Ralph and Susie throughout the entire process.
Ralph has provided an excellent service as a mortgage broker. He took me through the home buying process patiently given I’m a first time home buyer. He offered me the best rates in the market and provided timely updates on any changes to the rates. He was able to act quickly to help me meet my settlement timeline. Couldn’t be happier with the service! Many thanks for being part of my home buying journey!
Working with Ralph is always a pleasure and we would highly recommend him (and do) to all of our friends.
Ralph was extremely professional and Efficient with all our home load enquiries. Ralph was able to get us the best rates and loan for our financial needs. I would recommend mortgage choice and Ralph to anyone in need of financial advice. Thanks again we know have the home of our dreams
As a first time home buyer, Ralph's advice and insight into the mortgage industry was invaluable. He was generous with his time, made excellent recommendations which suited my situation and was able to secure a great interest rate for my loan. I could not have hoped for better service and could not have done it without his help! I will be recommending him to all my friends and colleagues.
We were really impressed with the service at Mortgage Choice Neutral Bay. Ralph and Susie helped make securing our first home loan a pain-free experience. Good advice was followed with regular updates at every stage of the process. We felt confident that all would proceed smoothly, and it did. Many thanks.
Ralph and Susie, thank you for all the hard work you did to organise our loan. Bob ,Rebecca and I are very much appreciative of all you' ve done and wish to say thank you so very much.
We will certainly contact you if we require any assistance in the future.
Kind Regards, Bob, Kay and Rebecca
The service was impeccable - they kept me up to date with the process, counselled me through set backs, were always pleasant and most of all worked diligently on my loan.
My partner and I stumbled across Ralph Delaat on the Mortgage Choice website, and I'm so glad we did! From the start of investigating different home loans, right through to the negotiations and purchase of our property, Ralph's guidance and advice was invaluable. No question was either too silly or complicated - very reassuring for a first home buyer, and he had loads of great 'insider' tips that I believe helped us secure our dream first home. We look forward to working with him in the future!
Mortgage Choice Neutral Bay made the refinancing of my home loan a seamless and pain-free experience. I would have no hesitation in recommending their services to anyone looking to change their financial service provider. Brad Schmitt
Wonderful service from Ralph and Susie. We continue to use them for all of our family mortgages - not only do we feel we get the best rates, their service throughout the entire process is just superb. The banks have a lot to learn! Well done!
Ralph and Susie of Mortgage Choice had to pull out absolutely all the stops to help us secure our mortgage, but seemingly no challenge is too great for them. I remember a number of after-hours telephone calls with Ralph as he worked overtime to find and explain all of our choices and options. Due to Ralph and Susie's hard work and dedication we settled right on time with no issues at all. Thank you so much Mortgage Choice. We now have our dream home and little patch of paradise to raise our newborn son in, and it's all thanks to your help!
Working with Ralph and Susie was an end to end great customer experience. The transition from one bank to another was seamless and required no effort from us. The team provided regular updates and worked well professionally as a team - the left always knew what the right was doing and vice versa. Fantastic team!
We met with Ralph a couple of times to discuss the best options to finance our new home. We both work for a large blue chip financial institution, and Ralph worked extremely hard to get us the best deal possible and it worked out to be a much cheaper deal than our own staff offer.
This is the second time that we have dealt with Ralph and his team at Mortgage Choice. We did not think that it was possible to improve on the excellent service which we received during our first purchase, but we were wrong. Ralph and the team have shot the lights out by providing excellent, personable and very professional advice during our second business engagement. We have no hesitation whatsoever in recommending Ralph and the team at Mortgage Choice to our friends and family. Thank you guys, you've done it again!
Ralph was helpful above and beyond what I would have expected. Expert knowledge and always prompt and in depth answers to my multiple questions. Susie was great at relaying updates and letting me know how the application was progressing. Really great service that I wouldn't hesitate to use again.
As small business owners, Ralph outlined a clear plan on how to achieve the loan and home we were after. We felt we could trust his experience and knowledge and the entire process was very rewarding and positive.
Ralph was a pleasure to deal with in the lead up to, and while arranging our mortgage. Even when we changed our minds about a rather significant detail, Ralph was quick to sort things out with the lender and keep our application on track. I have already recommended Ralph to friends and will continue to do so.
Ralph was recommended by a colleague when we desperately needed some help with our previous mortgage. During the first phone call with Ralph, it was clear that there were much better deals for us than our previous broker told us. The appointments were quickly made and in no time the refinance was done. We highly recommend Mortgage Choice Neutral Bay! Thanks!
We were very happy with the service provided by Ralph and his team. They were always quick to respond to our queries and we felt very much in safe hands throughout the process. Thank you for making a difficult application easy and helping us to purchase our first home.
Ralph and Susie demonstrated a tremendous blend of professionalism and care throughout the process. We were well informed at all stages and never patronised. Response times were truly outstanding, we work in a customer focused business and it is good to see how high standards were consistently met.
You guys were a 10....easy. Couldn't ask for anything more. And if ever there was a test, this loan was up there!!
Efficient and fast, fast service. Great!