Customer reviews for Mortgage Choice in Robina on the Gold Coast
Our team is passionate about what we do and at Mortgage Choice in Robina our number one priority is you, our customer and your experience with us.
This can be an overwhelming process so we are here to guide you and to make this process as easy as possible for you.
This is what our customers have to say about their experience with our team.
After being over-charged in interest for several years by my long term bank, a friend suggested I shop around for a new mortgage. Having a reasonable income I thought it would be relatively easy to find a new lender. However after my first try through one of the larger brokers in Aussie, I was surprised that 1-year remaining on my car loan precluded me from re-mortgaging. After a bit more searching I decided to try Mortgage Choice as they were local.
As soon as I walked into the office I suspected my luck would change – the staff were so friendly. Shortly after I had a new mortgage and am now paying $500/month less in interest. There was some initial paper work, but after this the entire process was just so easy and plain sailing. It’s so hard to find service like this anymore, and we are definitely a much happier family.
Excellent service from Renee, Victoria and Angela. They kept us informed and up to date at all times and were always willing to help out during a stressful time.
Renee was great and provided prompt and professional service. We decided not to progress at this stage, however when we have decided what we want to do we will definitely contact Renee again.
I have dealt with the girls at Mortgage Choice Robina on 2 occasions now, both times faultless.
Renee, Vicky and Angela are all extremely professional but more than that, I actually felt like they cared about me and really wanted the best for me.
They all took a personal interest in my situation, and on the second, much more complex occasion, made everything sail through smoothly.
Thanks girls, I love my new home and so very grateful for your support.
From the moment we walked in to Mortgage Choice, Robina we knew we were in great hands.
All of the staff there are wonderful and every question we have had (there have been many!) has been answered. They have sat down with us at every stage, with either short or no notice and talked us through the queries we have had.
I can't rate Renee, Victoria and Angela highly enough to do them all justice.
Thank you all so much for being there for us, you really are the best!!!! Emma & Peter
Thank you and both of your lovely office ladies, Angela and Victoria for helping us to get our dream home.
We really appreciate you always going above and beyond and answering all our questions.
We wouldn't hesitate to recommend you to all our friends and family.
Renee was highly professional, efficient and got me what I needed. She took all the stress out of refinancing. I'd recommend her and her team to anyone.
We can't speak highly enough of the professionalism and service provided by Renee, Vicky & Michelle at Mortgage Choice Robina. After finding our dream property earlier than expected, we emailed Renee late on a Thursday night and she fit us in for a meeting the very next morning.
We felt so informed and comfortable the entire process, and Vicky did a fantastic job of keeping us completely up to date at all times of what to expect and when in the loan application and then settlement process. Thank you for making our first home purchase so smooth! We wouldn't hesitate to recommend you to others.
Renee is very knowledgable and friendly. She knew exactly what we needed to do for my circumstances and looked at best fit options. I would recommend her to anyone looking for a broker and will be using her services again in the future.
We cannot speak highly enough of these ladies. I called Renee when my current bank were just not fast enough getting my finance over the line. Renee had our approval done in just a day and we had a very complicated contract that was subject to our house selling and then the purchaser's house also selling. Our current bank were very difficult to liaise with and pretty much told us that the contract was too difficult until it became unconditional. But it was no problem for Renee and our mortgage process has been a breeze.
Victoria and Michelle have also been amazing, always updating us and extremely competent and happy to help. I have never used a broker before as we always went through our existing bank but I can honestly say that I will be going back to Renee for any future finance we need.
Dear Renee, Vicky & The Mortgage Choice Team,
Mat and I would like to thank you all for your assistance us with buying our first home. The entire experience has been very positive for us both and we both wanted to pass on our sincere appreciation.
If we need any adjustments to our loan in the future we won't hesitate to call.
Thank you again.
Just finished the Refinancing process with Renee Polden and the team at Mortgage Choice in Robina... Wow!
It was super easy and has saved us heaps! Repayments are now almost half of what they were! Wish we did it sooner.
Thanks Guys x
Now that I have had a chance to catch my breath, I just wanted to say thank you for all of your assistance in the recent purchase of my apartment. Each one of you is truly a professional who is willing to go the extra mile for clients, and I cannot thank you enough.
Again, Thank you for everything, including being on call and walking me through the process. I would not hesitate to recommend you all to anyone I know.
We can’t speak more highly of Renee, Victoria, and the wonderful team at Mortgage Choice Robina! Right from the outset and on meeting Renee we felt informed, comfortable and in the best possible hands. Buying your first home is a nerve-racking process at the best of times. Though, I think it's safe to say our case was exceptionally tricky, and, given additional unforeseen circumstances there were some very stressful moments in the settlement process of our unit. Renee and Victoria had our mortgage application as their utmost priority, going far above and beyond, using their industry connections, knowledge, problem solving skills, and pure persistence to reach the eventual positive outcome. We don’t know how we would have done it without them. When we’re ready to upgrade and buy our next place, we’ll be calling Renee Polden’s Mortgage Choice without hesitation. Highly recommended!! Brooke and Mike.
After dealing with an incompetent bank employee, Renee turned the process of finding a home loan from disappointed to into really easy. You will save time, money & stress going straight to Renee, we did!
I want to express my gratitude for your efforts and dedication for my loan application.
It was a long and stressful process and I never thought a broker would be so kind, professional and generous in time over the holidays. You are truly remarkable in your knowledge and determination to ensure we meet all deadlines.
It was truly refreshing to deal with a broker who is caring and passionate about what they do.
Thank you so much’
Amazing! Such a lovely person. Fantastic customer service. You won't be disappointed!
We can highly recommend Renee & Mortgage Choice Robina! Fantastic customer service and attention to detail. Renee went above and beyond to ensure our home loan and refinancing was stress free. It all ran very smoothly and we will use her again in the future!
We had fantastic service from enquiring about loans and home loans until after settlement and ongoing. We can't thank Renee and her team enough!
Saving many thousands of dollars by refinancing on investment & home loans, was made all the more easy by Renee Polden & the Mortgage Choice Robina team. Handled seamlessly & professionally - but still with a personal feeling.
When we first met Renee and Susie we had quite a challenge for them. We walked in off the street with no appoint and said We bought a house on Saturday. We have 20% deposit, but need the rest. Oh and as Sam is FIFO we need it all signed off and approved before he leaves in 4 days.
Without even looking fazed they gave us a seat and said Let's see what we can do
And we really were amazed. Within 24 hrs we had approval. Our loan was organised. The whole process from start to finish was amazingly simple and quick. We were kept update on all the steps, and all our questions were answered quickly.
We would recommend Renee and Susie to anyone thinking about getting a home loan.
Renee at Robina Mortgage Choice was wonderful. As first home buyers we had no idea of the processes involved. Having no idea who to trust it was nice to have some one to talk to between the lawyers, real estate agent and banks. She was always available to take our calls or returned calls with in an hour. Could not recommend her more.
Renee and Susie are just marvellous. Informative, guiding and professional. In our 10 years of Investing in Property, we have never discussed our finances anywhere else. When you have the best, stick with it.
Couldnt be more happier with the outcome, Renee made the whole process very easy. Would highly recommend
You have been such a pleasure to deal with - the best experience we had so far. You have been great at explaining the whole process and really took your time if we had any questions. You made us both feel very comfortable with spending a large amount on a new loan and we really welcomed the prices breakdowns and repayments details - it gave us a good idea what we were in for and how much we had to commit to in the future.
We will recommend you to all our friends and family knowing that they will have the best experience with you. It is not easy to find someone like you in the industry on the Gold Coast and I wish you all the best with your business.
Just wanted to say thanks for all your help getting me a home loan, you made the whole process very easy and simple and I could not be happier with your services. I will be more than happy to recommend you to my friends and family.
I came to Mortgage Choice Robina after being left underwhelmed by the service I had received from previous mortgage brokers, and I am delighted that I did! Throughout our recent property purchase both Renee and Susie were thoroughly professional, provided regular updates and prompt service, and worked hard behind the scenes to ensure that our contract was able to settle in only 20 days. It is safe to say that Mortgage Choice Robina were instrumental in enabling us to purchase our new home, and I would recommend them without hesitation.
Thank you very much for setting this up for us, we are very grateful and you've made what we thought might be a bit of a daunting task seem so simple. We appreciate your efforts and we now feel a lot better off knowing we are not paying too much on our home loan.
We will be recommending yourself and Mortgage Choice to our friends and family and hope you get some extra business from us.
Once again thank you for everything and we will contact you if we are considering doing anything else in the future.
Renee made the process so easy.
I was well informed the whole time and it was so much easier and quicker than I anticipated.
Will definitely recommend Renee to anyone I know with financial requirements and revisit for any further requirements of my own.