As appaered in The Newcastle Herald Friday 17th July 2015
Mortgage Choice Cardiff and Charlestown franchise owner Richard Windeyer says taking to the stage as the winner of the 'Excellence in Customer Service by an Individual Employee' award at the Lake Macquarie Business Excellence Awards was one of the most satisfying moments in his mortgage broking career.
"Getting up onto the stage to accept the award for customer service excellence was a heart-stopping moment. I'm extremely proud to receive recognition for my business’s high standards of continual customer service excellence, delivered through proven business management, systems and, of course, never losing sight of why I get out of bed every day – to do everything possible to help customers realisetheir home ownership or investment dreams.”
“I want to take this opportunity to say a huge thank you to my loyal customers for making my business the success it is today."
Richard said building relationships with customers has been a rewarding aspect of his mortgage broking career.
"It's been a privilege to get to know my community since setting up shop in Cardiff and Charlestown in late 2010 and helping hundreds of Lake Macquarie locals realise their property ownership and investment dreams.
"During the complex home loan process we’re often in touch with customers on dozens of occasions and it's so satisfying when they secure their first foot on the property ladder, or they have secured finance to upgrade their property, bring their renovation projects to life, or grow their property portfolio."
Richard operates two shopfronts - 2/30 Harrison Street Cardiff and 1 Hopetoun Street Charlestown, as well as a mobile mortgage brooking service that allows customers to discuss their loan requirements when and where it suits them.
"We recognise that everybody's lifestyle is different, and that many customers’ days aren’t necessarily 9 to 5, so we're happy to visit customers outside of business hours. Tailoring our service to customers' wants and desires is vitally important."
Richard offers customers a wide range of home loan choices, tailored to first home buyers, next home buyers, refinancers and property investors.
"As your local home loan expert, I'm committed to giving borrowers of all kinds peace of mind, helping them obtain and manage a home loan. We have access to a panel of up to 28 leading lenders including the big four banks, offering hundreds of loans.
“We can also help customers source credit cards, car loans, commercial loans, asset finance, deposit bonds, and risk and general insurance."
"During the home loan process we also work closely with a broad network of professionals - from solicitors conveyancers, lawyers and buyers' agents to accountants and lending institutions - to make the home loan process a seamless, hassle-free experience.”
To discuss your home loan and financial needs, give your local mortgage expert, Richard Windeyer, from Mortgage Choice Cardiff and Charlestown a call on 1800 01 LOAN or 0413 245 556. Or, visit https://www.mortgagechoice.com.au/richard.windeyer