Reviews from our customers
Here is some feedback from our customers
Nathan and Susie made re-financing a really simple process, providing excellent support and very quick answers to all my questions along the way. I would certainly recommend mortgage choice to anyone thinking of re-financing.
Your service blueprint is already superior to many in the market. Before now we have spoken with 2-3 different brokers but most did not have the "can do" attitude that Ryan does. That is the fundamental difference in your service in my opinion. People want a fast, accurate and believable response to their thoughts and ideas and that's what we received. Will definitely recommend!
We have used Ryan as our broker for two mortgages now, and the service we receive from Ryan and Susie is unparalled. We are always kept up to date with progress, and every aspect of the process and the decisions we are making is explained in detail. Would use them again and would recommend for anyone needing a mortgage broker.
We've used Ryan and his team for our mortgage needs for over ten years now, and have been always impressed with the prompt and honest advice we have received from them. They've always managed to find loan packages to fit our changing needs and they have been thorough and professional. They have made fitting life admin like loans around life as easy as it could possibly be. Would definitely recommend.
It has been a pleasure working with Nathan and Susie. Nathan guided us through the process really well and got us a great deal on our home loan with a bank that doesn't invest in fossil fuels. This was important to us. He came referred from a good friend of ours and I would recommend him 100% to anyone wanting to buy a property.
Ryan will bend over backwards to help secure you the most appropriate deal based on your needs. We loved his honest, upfront, friendly and professional approach. Highly recommend.
Both Ryan and Susie went absolutely above and beyond for us in a process that was riddled with challenges from the outset. A unique work situation coupled with a changing market and tightening of lender decisions meant that we were faced with several issues along the way that lesser people would have balked at. Not Susie and Ryan! Ryan's tenacity got us over the line with a loan we were very happy with, and then he was even able to change things around when our situation (and thus the loan we required) changed. Susie was incredible - constant contact (early mornings and late nights too - I don't think she ever sleeps) and their help with everything from filling out the forms to helping us gather documents was next level. We have never felt so supported by a broker and we will continue to shout it from the rooftops to anyone needing excellent, bespoke service. While we're incredibly relieved everything has gone through with our new dream home, we will miss the emails from Susie and Ryan and their patience with us as we stumble our way through all the numbers and forms! Thanks so much guys - you really were amazing.
We have been dealing with Ryan for about 8 years now and have continued to rely on his expertise and attention to detail regarding our mortgaging needs. It has been such a pleasure to meet Susie as part of his team, and her contribution to our mortgage and financing process has been nothing short of excellent! They have both made this process as stress-free and simple as they possibly could. We will continue to reach out to them in discussing and processing our mortgage needs. Many thanks to you both!
As a first time buyer, I appreciated the excellent level of service from my mortgage broker and the client services team as they gave me as much time as I needed to understand each step of the process to ensure we were comfortable and informed.
The advice I received from Ryan was invaluable in selecting the right loan. It was fantastic having someone to speak to that was knowledgeable on all products on the market and could advise on the best fit based on my specific requirements.
I would just like to say a very very big thank you for all of your help and advice which made my dream of owning my own property again a reality.
Your knowledge and professionalism is outstanding and will be recommending your services to all of my friends.
We can not thank Ryan and Margi enough go for their help. They worked with extremely tight deadlines to secure our finance. In a stressful situation for us as purchasers Ryan and Margi worked hard to produce a successful result, all the while keeping us well informed and reassured. They were available at all times to support us, even with an unforeseen last minute hiccup, helping on a Sunday to get documentation completed. A great team to work with, highly recommended.
We have been involved with Ryan at Mortgage Choice since we bought our first apartment in Jan 2006. Ryan has continued to be an amazing source of knowledge and information. He is always willing to meet face to face and discuss any queries we have and whenever we meet he is there with a smile on his face. This kind of service has made us feel comfortable and confident in our investment decisions.
We had never used a broker before for Housing loans and we were blown away. Our expectations were exceeded at every turn. It wasn?t about a loan it was about buying a home ? thankyou team! Ryan was always available to answer questions from the loan process to questions about the sale process. We will highly recommend Mortgage Choice to everyone we know.
Ryan and the team at Mortgage Choice have made home loans a simple matter and not a complicated one. For many years Ryan's Team have been our one stop shop for all loan matters and we trust we are always getting the best possible product for our circumstance.
With regular news letters and updates to see how we are going.. we could not ask for better service and a more knowledgeable crew. Our Redraws and loan variation have been a breeze! Thank you again!
You both were amazing, going above and beyond to help us find the best loan and then to make it happen. You both made this experience for my husband and I a lot less stressful as we knew that you were always on top of everything. Thanks again for all your hard work
Ryan and Susie were incredibly helpful throughout the whole buying / borrowing / paperwork / settlement processes. Ryan explained everything in a clear, easy to understand way, making the selection of a loan very straight forward. His suggestions of how to structure and repay the loan were also greatly welcomed! Susie was incredibly diligent at not only following the bank up to make sure they were on track, but also followed us up to ensure we had received, read, signed and returned all required paperwork. They both kept us informed throughout the process and were available to answer any and all questions, making the loan part of buying a house the easiest and most relaxing part of the whole process. This is the second loan Ryan has organised for us, and when we are ready to refinance, we will be back to see him again! I have already been recommending Ryan and Susie to all my friends, including the ones who have an appt with Ryan on Monday morning, and a friend who was recently rejected by her bank. My only complaint is I have come to expect similar service from all other parties involved in buying a house, and unfortunately it has not been forthcoming??
Excellent service. Ryan and team kept us updated throughout the process and always responded promptly to queries. They were always available and really tried to go the 'extra mile' with their level of service. It was a pleasure dealing with them and I wouldn't hesitate to recommend them to others.
Ryan and his team are simply wonderful! No question was too stupid and he was always available even late into the evening and over the weekend. We are first home owners and the experience has just been exciting & fun with a small amount of self inflicted stress! Every step of the way was kept simple and very easy for us to understand. We would (and have) definitely recommend Ryan and his team to friends and family. Thank you for helping us purchase our first home!!
Nathan and his team were a pleasure to deal with and ultra professional. Home loans are a big life decision and having so many products out there doesn't make it any easier. Having these guys on our side made the decision process a whole lot easier through their advice and expertise in this field. This is the second time we have dealt with Mortgage Choice and we would definitely do it again.
I have engaged the services of Mortgage Choice for a number of years now. Their professionalism, sound advice and expertise in selecting the appropriate product loan has proven over time to be the right one. I have also utilised their Financial Planning services, gaining sound advise and follow up service.
Our recent sale and purchase was made so much easier by Mortgage Choice, specifically Ryan and Susie. The transition between our old and new loan has been seamless and we really felt that Ryan took on board all our needs when finding a new loan. We were constantly amazed at the access we had to these guys, especially over the busy Christmas period...with Susie constantly checking in and Ryan always being on call (and always answering!) Thanks so much to you both, this is the second time we have used your services and we wouldn't hesitate to use you again.
Both Ryan and Susie went above and beyond the call of duty to ensure our speedy settlement went smoothly. They explained all our questions clearly and patiently and kept us updated every step of the way. They are a great team and we know we couldn't have pulled off our settlement in 3 weeks without them. Not only that but they ensured we received the best rate for our significant mortgage. We can't recommend them highly enough!
Ryan and Susie are always amazing to deal with. They go above and beyond to make the process of finding the best loan for us as simple as possible and always finds us the best loan suitable for our suituation. All three Ryan and Susie has help us we have been extremily happy with their work. Our family will always continue to use their services
Ryan and Margi work as a professional team which made my transition from one lender to the other so much easier. Nothing is too much trouble with Ryan explaining each of the forms I needed to complete to me with minimal fuss and effort. Margi kept me updated on the progress of the settlement at all times. The customer communication was superior and I felt included during the journey. I have no hesitation in recommending Ryan and Margi to my family and friends for their mortgage needs.
Our interaction with Ryan and Susie was exceptional. Both Ryan and Susie were professional and helped us with all our queries. Ryan was able to save an additional 0.05% on our loan by combining our loans with the Bank.This was not something our previous mortgage brokers offered. Thank you team.
Consulting with Ryan from Mortgage Choice was the best decision we made when purchasing our first property. He was extremely patient and explained everything in a detailed, professional and easy to understand manner. Both him and Margi were amazing in keeping us updated throughout every step of the process, and we couldn't recommend either of them highly enough!
I was extremely happy with Ryan's and Margi's work. Ryan for making it extremely easy. I had nothing to worry about especially the unknown. He was very informative and approachable at all times.He is a person I was able to put my trust in and know he had my best interest in hand. Margi was prompt in up dating me through emails step by step so that always reassuring. Thank you
This was the first time we had purchased a property. Ryan and Susie provided excellent support through out the whole process. They were always available to provide support, guidance and answer any questions we had. It really helped make the process of buying a property smooth and enjoyable. I would highly recommend using their services.