Testimonials from our customers
Satisfied customers who return each time they require new finance, and particularly those who think highly enough of us to refer our services to their friends and colleagues have been the cornerstone of our business since we commenced in 1997.
Customer feedback is vital for us to continually monitor and improve our service.
Below are some testimonials from customers who have used our service recently.
"Stephanie was friendly and patient, explaining everything in an easy to understand way, and always available to assist. She made buying our first home and exciting time!"
"Stephanie and her team were great to work with when I was purchasing my first home. Easy to talk to and always providing detailed information! A pleasure to wok with."
I am very happy with the service, whenever I had a question I would call MC and would always get advice, Stephanie & Tony are very knowledgeable and helpful and will always do more than they actually have to help their customers.
Thank you for all the brilliant work you have done for us since 2012. We really appreciate the way you advocated for us during my maternity leave. We wouldn't hesitate to recommend Stephanie and the team to anyone needing brokering services.
Stephanie and Tony could not have worked harder to achieve my great result. Excellent options provided initially and common sense language worked through to find the end result. Very very happy, thank you again.
Throughout the entire process, Stephanie felt like the only person I could talk to and trust. She helped me immensely as a first home buyer and I will forever be appreciative.
Very happy. You always explain everything so clearly and are happy to run all the different scenarios so we can understand all our options.
Stephanie was fantastic as always understanding our needs, explaining the available options & products it was an easy, smooth process working with the rest of the team at Lane Cove to finalise the loan. Thank you so much & we'll touch base on our next property.
Great service Stephanie, I would have no hesitation using your services for mortgage no. 4 when this happens. Thanks again!!
The service was wonderful overall. If I had any queries, they were responded to promptly. The only delays were at my end, finding a builder!
Very happy with the outcome, communication was always good and we now have a few more ideas on how to move forward and achieve our property goals.
Excellent communication throughout the process - timely responses, proactive, informative updates and willingness to answer all questions.
Fabulous service, very patient in explaining to me what I needed to understand, very professional and you always kept me up to date. Many, many thanks for making it a very easy process.
Thank you very much for the excellent service and making it an easy transition for me!
We bought off the plan and the process was stressful near the end. Stephanie and her team worked tirelessly to make sure things were done in time for settlement.
Thanks for the terrific service Stephanie - always prompt, professional, informative and friendly. We were particularly grateful for the time you took to carefully explain the home loan process and the pros & cons of various lenders.
As expected a seamless process. Every time anyone talks to me about mortgages I beg them to come and see Stephanie!
Stephanie was always very professional with attention to details and understanding of our needs and situation.
The service provided was exceptional. Pro-active follow-up, patience, understanding and clear communication were much appreciated. Thanks again!
I was astonished at the amount of work MC was prepared to do without complaint. Thanks to you, Stephanie, and all your wonderful team.
Hi Stephanie & Nicole,
I just wanted to send a quick email to say thank you. As you may recall from our early conversations we had been given the run around by one lender and feared losing the property we had found, when Andrew recommended we pay you a visit...and we're so glad he did!
The service you provided was of the highest order and you gave us comfort and confidence throughout, both through the advice / guidance provide and the level of communication so that we felt up to date and informed, so thank you!
Like Andrew, we will be more than happy to recommend any family or friends who need assistance in the future, and of course would be more than happy to return ourselves if and when we're ready to move home again.
Thank you once again for all your help
At each opportunity we have had a great experience dealing with you. I'd recommend Stephanie Cook to anyone who is looking to buy a house or wants to understand how to get the best loan.
Stephanie & the team were great, they were responsive and always available to answer our many questions
Stephanie, we are very grateful for all your guidance & support throughout this process. We are very happy with our loan and your service has been tremendous. We could not have achieved our dream to buy our first property with out you!
After taking 3 years and a number of pre-approvals we finally bought a new home. Stephanie and the team where helpful throughout.
Stephanie & her staff kept us in the loop, every step of the way. Their communication was thorough and we knew exactly what was going on.
Very happy with your service, you gave us all the needed information on time, even in your own time, explained all steps & organised the best deal for us.
Hi Stephanie and Tony,
We would like to thank you for everything you've done for us. At the very beginning I was going to go directly through the bank because of my previous experience with a broker but Estelle told me about you and your team and how good you all are, so I thought I'd check it out and boy was she not wrong.
The whole experience was SO stress free and everything was on time if not earlier, you've been very helpful and without you we wouldn't have our dream home, so thank you.
We will be recommending you to all our friends and family.