Testimonials from our customers
Satisfied customers who return each time they require new finance, and particularly those who think highly enough of us to refer our services to their friends and colleagues are the cornerstone of our business.
Customer feedback is vital for us to continually monitor and improve our service.
Below are some testimonials from customers who have used our service recently.
"Stephanie was friendly and patient, explaining everything in an easy to understand way, and always available to assist. She made buying our first home and exciting time!"
"Stephanie and her team were great to work with when I was purchasing my first home. Easy to talk to and always providing detailed information! A pleasure to wok with."
I am very happy with the service, whenever I had a question I would call MC and would always get advice, Stephanie & Tony are very knowledgeable and helpful and will always do more than they actually have to help their customers.
Thank you for all the brilliant work you have done for us since 2012. We really appreciate the way you advocated for us during my maternity leave. We wouldn't hesitate to recommend Stephanie and the team to anyone needing brokering services.
Throughout the entire process, Stephanie felt like the only person I could talk to and trust. She helped me immensely as a first home buyer and I will forever be appreciative.
Very happy. You always explain everything so clearly and are happy to run all the different scenarios so we can understand all our options.
Stephanie was fantastic as always understanding our needs, explaining the available options & products it was an easy, smooth process working with the rest of the team at Lane Cove to finalise the loan. Thank you so much & we'll touch base on our next property.
The service was wonderful overall. If I had any queries, they were responded to promptly. The only delays were at my end, finding a builder!
Very happy with the outcome, communication was always good and we now have a few more ideas on how to move forward and achieve our property goals.
Excellent communication throughout the process - timely responses, proactive, informative updates and willingness to answer all questions.
Fabulous service, very patient in explaining to me what I needed to understand, very professional and you always kept me up to date. Many, many thanks for making it a very easy process.
Thank you very much for the excellent service and making it an easy transition for me!
We bought off the plan and the process was stressful near the end. Stephanie and her team worked tirelessly to make sure things were done in time for settlement.
Thanks for the terrific service Stephanie - always prompt, professional, informative and friendly. We were particularly grateful for the time you took to carefully explain the home loan process and the pros & cons of various lenders.
As expected a seamless process. Every time anyone talks to me about mortgages I beg them to come and see Stephanie!
The service provided was exceptional. Pro-active follow-up, patience, understanding and clear communication were much appreciated. Thanks again!
I was astonished at the amount of work MC was prepared to do without complaint. Thanks to you, Stephanie, and all your wonderful team.
At each opportunity we have had a great experience dealing with you. I'd recommend Stephanie Cook to anyone who is looking to buy a house or wants to understand how to get the best loan.
Very happy with your service, you gave us all the needed information on time, even in your own time, explained all steps & organised the best deal for us.