Sound testimony of our level of commitment to our clients
Stephen Venn came highly recommended to us by friends of ours that had just gone through a similar experience. To say that Stephen was a godsend was an understatement-what Rob and I thought would be a daunting task turned out to be quite the opposite and because of him we watched our dream become a reality....Stephen was approachable, displayed enthusiasm, an incredible willingness to help and a caring, relaxed attitude.So the loan was approved and the job was done-normally, but not in this case. Stephen went the extra mile and called us right until settlement offering help and advice if needed and making sure things went smoothly....I firmly believe that it is because of Stephen and his hard work and determination that we have our home today....I would call Stephen without a seconds delay, I have no hesitation at all in recommending Stephen to anyone considering buying a home. In the age of technology, where home loans can be initially applied for over the phone or internet, it is so refreshing to talk to someone face to face, in your own time and be confident that you are getting the best service and up to date advice available.The beautiful housewarming gift was also a pleasant surprise-a fantastic way to top off a great experience! Two more happy, grateful customers.
We just wanted to say a huge THANK YOU for all your help and guidance over
the last few months. We really appreciate all your help and patience,
especially with the many silly questions we had and our difficult requests
of split loans, guarantors ...We would have no hesitation in recommending you to our friends and we hope you will be able to help us in the future.
We would also like to thank you for the lovely gift which was sent to my
I want to say a BIG thank you for your great assistance, Stephen, in my quest to finance my purchase of a house in QLD. What a pleasure, especially after weeks of delays while dealing with the major bank I already have had a loan through for over 7 years, to be looked after by you in such an efficient, professional & pleasant manner. I needed you to ensure that the lender I applied to, through your office, at the last minute didn't dawdle & I truly appreciate your efforts and the way in which you kept myself & my solicitor informed. Dealing with you took a lot of pressure off me and I look forward to recommending your services to others.
I wanted to say thank you so much for all of your help in assisting David and I with our home loan.As you know, this is such an emotional time for people, and being David's and my first home loan, we were very unsure of what was expected of us. We were so grateful that we felt we could call you directly and find out what was expected of us from the different associations and organisations. We felt that some of the other parties involved with our house purchase were not willing to spend the time giving us the information that we needed ... obviously forgetting that we don't do this every day! We found you and Katrina so easy to speak with, and were very patient with us! Thank you very much. We would be delighted to recommend you to any of our friends who might also require your services.
...a huge thank you for helping us with our first home loan. we are so grateful for all the advice you've given us - both 3 yars ago and and in the last few months. The whole process has been very easy and we know that is because of you. We moved in yesterday and already love it. However, when we outgrow it and need to upsize we will definitely be coming back to you for a new mortgage. Thanks again for all your help, you've been fantastic.