Reviews
Average client rating
4.9/5 From 165 Reviews
Honest, knowledgeable, and friendly. Everything that you need from a mortgage broker. They will look after you and your finances
Fantastic service from Terry and Kathryn. Were very helpful helping me get my first home loan. Would highly recommend for anyone looking for a loan.
If you are looking for a genuine, down to earth, knowledgeable and approachable mortgage broker, you cant go past Kathryn and Terry. They made the whole process seamless and really supported us in achieving our goal of owning a home. I cant thank them enough xxx highly recommend
Terry was absolutely fantastic, so knowledgeable and patient.
It was a pleasure dealing with Terry Harrison. We were a bit complicated with 2 business, but Terry patiently worked through the options and got our loan over the line. He was very friendly and kind and made it very easy for us, coming to our home to sign the paperwork.
Mark Fenwick is your best asset, we wouldn’t be here utilising your services if it wasn’t for his professionalism & dedication to meeting his clients needs.
Mark was an amazing advisor throughout our remortgage process. He was always there to answer any questions and provided continuous updates throughout.
He has access to many different products and he broke down the costs and benefits of each one in a quick and easy way to read so that we could make a decision.
Very happy with the service and would happily recommend Mark and Smartline to friends and family.
The only reason I deal with Smartline is because of Terry Harrison. He got me my first loan a loooong time ago when I was 25 - almost 25 years ago - and he was manager of the local CUA branch in Toowoomba (now GSB). He has managed to do all my loans since, for personal and Self Managed Super Fund work. I have recommended Terry to family, friends and work colleagues and he has provided each and every one of them with the same level of service and genuine care that he has given me over the years. Terry and his wife Katherine are an absolute privilege to work with.
Mark was awesome. It was tricky at times and without his prompt actioning and frequent follow ups I'm not sure we would have got the great result we did.
Mark was great to deal with and kept me up to date with how our loan application was progressing. He communicated exceptionally well with me.
Our second time using Terry Harrison, once again he was incredibly helpful, nothing was too much trouble and made the whole process very easy
Terry and Mark have been amazing. The whole process has been straight forward and smooth. Both were supportive and helpful and made a stressful time a lot more comfortable. All questions were answered and both followed up continuously.
I have thoroughly enjoyed having Terry as a broker, he is approachable, easy to get a hold off and always well thought out.
Terry was a pleasure to work with. He was prompt, talented, respectful and able to support us through a new chapter that was easy to understand. Thanks again Terry
Terry was outstanding as always. I’ve lost count of how many times we’ve used his services. Set up our refinance options to suit our upcoming maternity leave exactly as requested. Thank you!
Terry is very reliable and professional. I really appreciated what he did to help during the whole process. Would recommend to people who need right loan solution.
Terry was highly recommended to us by a friend. He and Mark were super helpful and let us know what we needed to do and when it had to be done by. They walked us through the process and answered any of our first timer questions and let us know about things we had no knowledge of.
Terry Harrison is always fabulous. He has done several loans for me and he has always gone over and above. I always recommend Terry.
The Smartline team are excellent at keeping you up to date with where everything is at and so helpful with the process. Thank you
Mark was extremely patient with me, and was calm and clear on guiding me through the process with great communication and support at all times. Highly recommend for those unfamiliar with mortgaging, or remortgaging.
Simply amazing
Great experience with Terry. We were a difficult customer so appreciated the flexibility we had wit Terry. Nothing was difficult. Could not recommend Terry enough.
Terry Harrison was great! Knowledgeable, efficient and friendly. He provided suitable options and also got us a bonus! Thank you Terry - we will be back again soon.
I recently dealt with Terry and Mark who helped me refinance, as a single applicant I was worried about being eligible. Throughout the whole process I was informed each step of progression putting me at ease. Very professional and knowledgeable.
Kathryn Harrison is an excellent Adviser with superior knowledge of the industry and ability to understand the complexities of mortgage brokerage. She is very responsive, friendly and approachable and I would recommend her to anyone.
Great customer experience. Smartline was a pleasure to deal with and provided a comprehensive range of options to suit my needs.
Extremely knowledgeable and helpful. Terry has been working with us for many years. We wouldn’t trust our loan needs to anyone else!!
This issue the 3rd property I have purchased with Kathryn. I trust her completely. She understands what my needs are and she provides great advise tailored to me. I do recommend Kathryn to everyone I meet. Having Terry as backup when Kathryn is away means always having help and never feeling anxious or alone when external party demands increase or decisions need to be made. I would never use anyone else.
Terry provided professional easily accessible support and advice which was invaluable in progressing my aim of securing a competitive loan. I am grateful for Terry's assistance and guidance; I could not have negotiated the issues by myself. Thanks
Terry from Smartline has always been more than helpful and always available for advice. Very pleasant to deal with and gives very good directions and advice.
Terry was fantastic and persevering with our refinance even during such a busy banking time. We were very happy with the way he looked after us and did whatever he could to get us the best valuation.
Terry once again was extremely helpful and always keeps us in the loop as to the progress. Many thanks again Terry.
Super helpful and very informative advice re: loans, extremely responsive and able to quickly secure our loan in a tight timeframe. Made the entire process a breeze. Would highly recommend to anyone!
Terry was very professional and was great to work with. Especially with this being my first home, he spent the time to explain what was happening and what I required. I’m really happy with the service. Thank you
Kathryn and Terry continue to be the best adviser’s I have used. Their timely assistance has saved my finances on multiple occasions now..
Terry Harrison was exceptional. He went over and beyond what I expected. Purchasing property can be stressful but Terry made the process so simple and stress free. I wouldn’t hesitate to recommend Terry to my family and friends.
Just keep doing what you are doing!
Terry and Kathryn were fantastic from start to finish. They explained everything to us in a way we could understand, were thorough and kept us informed at every stage. We'd highly recommend their services!
This is the second time we have used Terry for our home loan application. Terry went above and beyond throughout the process. His professionalism and generosity.
Terry did a great job and we hope to use smartline again in the future.
Great support and service from Terry.
Terry did such a great job in finding us a loan that was suitable for our needs, had competitive rates and additional extras, and was relevant to us. Terry was always available to answer our questions and went above and beyond to help us!
Terry Harrison understood our requirements and recommended the best loan possible under the current circumstances. Terry was prompt and accurate with the information before, during and after the loan approvals and processing.
Friendly, knowledgable, professional and very helpful. All our financial requirements were met.
Made the whole process of refinancing easy. Good communication throughout and clear advice. Very happy with the outcome.
My advisor from Smartline came up with a very good solution to refinancing my loan when the major big banks weren’t interested in me. He not only found a lender, he helped me navigate everything throughout the process up to settlement day. Awesome!
The service provided by Terry Harrison goes above and beyond expectations. Actually could not achieve what I have without Terry’s expertise and guidance.
Terry is always outstanding with his brokering for us. This is the third time we’ve used him to broker for us. This was a challenging loan to secure and he went over and above to find the right lender and made the process seamless and so easy. Fantastic!!
We cannot say anything bad about Terry, awesome experience and very helpful.
Terry and Kathryn are fantastic at their job - makes purchasing such a breeze. Terry kept us in the loop throughout the whole process. This is the second time we’ve used them and it was as fussfree as the first time.
I've already recommended Terry to colleagues and friends, as he has been clear, concise and professional with his help.
We would not of been able to do this on our own - we are very grateful for KH, our broker.
She has enabled us to jag our first home !
Perfect as always
Kathryn went above and boyond through a very difficult process to get my finance over the line. I cannot thank her and Terry enough. 5 stars all the way!
Terry was very professional as always.
Terry and Kathryn did a great job - thanks
Terry went above and beyond our expectations in every way. We could not fault him and would recommend Terry as a extremely good operator.
Kind regards
Ian and Karen Hislop
Terry is very knowledgeable and was able to be depended on to assist me with achieving my goals. Excellent service.
Excellent customer service and outcome in all ways
Terry was outstanding in all ways as you will see above. My only suggestion for improvement would be a congratulations call on settlement day for my property purchase ??
I said this to Terry personally durin the process ‘we don’t know how we would have been able to do this without you’.
Terry was very helpful, extremely knowledgeable and took the time to understand our position before he provided advice. We will have no hesitation in recommending him to our friends.
Thank you, Terry!
Terry, always meets our needs, he's awesome
Terry and Kathryn have amazing work ethic and tenacity and always go the extra mile. I have worked with them for many years and they always find a way to make it work. Thank you
It was a breeze working with Terry. He was very helpful and informative.
Terry and Kathryn were outstanding through our loan process. Not only did they help us refinance but also the loan to purchase our first investment property. They were so flexible and even came out to Warwick to sign the paperwork and gift us with a lovely gift basket. Would recommend them to anyone.
Terry is a genuine and professional mortgage broker and also very realistic in his assessments.
Terry was excellent in negotiating the best loan for me and my personal circumstances. He was very flexible with working around my busy work hours. I really appreciated the effort in keeping me up to date with how my loan application was progressing. He was also great at managing my tight timeline for settlement. I cannot recommend him highly enough, fantastic job!
Terry, always meets our needs, he's awesome
My Wife and I were thoroughly impressed with how efficient Terry Harrison was through both the mortgage processes we have utilised him.
He was very knowledgeable, helpful and genuine.
We would have no hesitation in recommending Terry and his Wife Katherine to anyone!
Terry was wonderful from beginning to end. He was incredibly responsive and available to suit our schedule and needs. He made the process that much easier and less stressful- which was really important to us as first home buyers. We have already recommended Terry to others and will continue to do so. He will also be our first call when we are ready to re-finance and/or buy again!
Terry was very professional, well organised, knowledgeable, friendly and a pleasure to work with. Terry accommodated our schedule by driving out to meet us at our house at times that worked best for us. Terry was not just knowledgable on the mortgage related products, he was also a great source of knowledge on the house buying process in general and helped us through the entire process. Terry greatly reduced the overall effort and document preparation related work for us. Terry was more than happy to respond to phone calls and questions at short notice, during the week and on weekends. We look forward to working with Terry again in the future.
The service was extremely professional and friendly. I'd strongly recommend Terry to anyone looking for a mortgage adviser
Terry could not have been more professional. I was always keep informed during the Home loan process and each step was explained throughly. As a first home buyer is was comforting knowing that i had someone who was very approacable and always provided prompt advice with a high level of detail. I would highly recommend Terry Harrison from Smartline for any loan requirements. Thanks for everything. Daniel Trouw
Always exceptional customer service and I really value Terry and Katherine as trusted advisors whose knowledge I can rely on.
Terry was beyond professional throughout the entire process. I could not recommend him highly enough for the great results he provided me.
I work abroad with limited access to documents at times, Terry was able to help me solve any issues that arose.
Without his assistance I would not have been able to purchase my house. I will recommend Terry to my friends and family and intend to use him again in the future.
Terry was able to source a better product than I expected and the followup and contact throughout the process was outstanding.
Terry was very friendly and kept us informed throughout the whole process.
Terry is always helpful and communicates well above expectations.
Terry Harrison was a great help and made the whole process of obtaining a home loan painless. He was always available to answer any questions and talk us through anything we didn't understand. He was recommended to us by family and we wouldn't hesitate to recommend him to other family and friends.
My Adviser was easy to contact always by any means; email or a phone call and answered all of my questions through the process of buying land and building a house over a 12 month period
I found Terry to be very helpful. He talked me through the whole process and was easily contactable.
We found Katherine very helpful, and attended to matters with great expediency. We really appreciated her efforts
Kathryn not only gave me great advice, she directed the process all the way making this process personal and painless.
Kathryn was extremely helpful in more ways than one! I am very satisfied and would recommend her highly!
Kathryn was fantastic to deal with - knowledgeable, patient and so very helpful. We would never have navigated refinancing our loan without her guidance and assistance. Thank you Kathryn!
Terry has been so responsive and worked hard to ensure we could make our next dream a reality. We have worked with Terry for many years now over multiple different properties and he always delivers and offers a high level of service. It is always a pleasure dealing with Terry, an added bonus given the situation of finance approval is stressful. Thanks Terry and nice work!
Jo and Rob
I really appreciate all the support and assistance Terry gave me. I will be recommending Terry to anyone that I know who needs a loan. He was fantastic to deal with, very professional and has great knowledge.
We found our personal mortgage adviser Terry Harrison from Smartline very easy to do business with, he explained every thing in our language which we very much appreciated. We would strongly recommend Smartline to anyone wanting an adviser to assist them. Len & Kath Boughton
Terry was absolutely fantastic from start to end, always keeping me informed and chasing up anything I enquired on. I would highly recommend Terry to anyone looking for service and advice while applying for a loan.
Buying a home on my own following a relationship breakdown was daunting. My old bank and another mortgage broker I saw first didn't listen to what I needed and said the loan I wanted wasn't possible. That's when a friend told me about Kathryn from Smartline. She really listened to what I needed and calmly stepped me through the process. I am very happy with my new mortgage that is exactly right form me. Thanks for the personalised and professional service.
Terry is a truely a customer focussed professional providing well researched and reputable products. Terry does what he says he will do promptly and without fuss. Terry is obliging and sincere in his efforts to make sure the loan process is calm and smooth through to completion. His post loan service care is also of an exceptionally high standard. The bottom line is Terry Harrison makes Smartline look good in every way - so I hope he is promoted as the standard / role model for others in the company. I should also note that Terry has recently helped my daughter with her first home loan and yet again his advice and support was outstanding at every stage.
Having Terry on board made the process of buying a house so much easier. I would and will be recommending him to any one I know if the market of home loan.
Both Terry and Kathryn Harrison were friendly and extremely helpful. They recommended and got for us a loan suitable for our needs at an excellent rate.
Terry was amazing right though our extra complicated and drawn out recent house purchase. He went above and beyond to help us purchase our dream home- despite some difficult circumstances. He kept us informed every step of the way, and we wouldn't hesitate recommending his services.
Our advisor was very knowledgeable, helpful and patient. Thank you for your service!
We have had previous dealings with Terry, and each time he is courteous and polite, informative and a wealth of great knowledge with regards to the products he is offering. I would definitely recommend him to others. Terry and Kathryn are assets to Smartline.
Terry has been an absolute dream to work with. Being our first home he has been so helpful with explaining the process. I recommended him to a friend who went through Terry she was also very happy.
The service provided by Terry Harrison was flawless and exemplary. Even when mail was misdirected he
Managed to keep things moving forward with incredible ease. His understanding and knowledge gave me confidence in my refinance.
Despite the many obstacles and constant difficulties in dealing with he bank Terry went 'above-and-beyond' with his effort in getting us into our own home. We spoke so many times during the process (he was always available) he now feels like part of the family. Even though the loan is now finalised he still is assisting us with a few bits and pieces left over from the process. We wouldn't want to go through the same thing again but if we had to we'd be glad to do it with Terry by our side.
Terry is an absolutely lovely guy, he is very easy to deal with. We feel he always follows through on what he promises and always strives to get the best for us,we would highly recommend him to all our friends and family. Such a pleasure to know and deal with. I would say he would be and excellent asset to the company. kind regards
Rachel Bayard
Terry and Kathryn really made the process a breeze. We've used them before and were impressed, so it was great to see the service and advice met the same standard again. We would happily recommend them to anyone looking for an adviser.
Terry made this process so easy and so manageable for us and was so pleasant, professional and supportive in the process. Will continue to recommend him to any of my friends pursuing advice or a loan.
Terry has been an integral part of my financial dealings since my very first loan when the bank I was with refused to help (back in late 90's). I have recommended numerous people to Terry and will continue to do so. He is an asset to the Smartline family. Terry's expertise and his ability to go above and beyond the call are fantastic qualities.
please note - i think the adviser's name should be changed to Terry on the dropdowns. Terry was always approachable and kept me up to date throughout the process. I would definately recommend him.
Terry was very supportive and was able to answer all our questions in a proper and timely manner. I would highly recommend him to any others wishing to purchase a property.
Terry has been very helpful to us and provided a much more professional approach than CUA's actual loan officers. We would not hesitate to call on Terry again if the need arises.
Thankyou Terry for helping to ensure that our first home purchase went smoothly. Your sound advice and pro-active but friendly attitude was very helpful in getting us through the process. Many thanks, Steve and Rick.
Terry Harrison was extremely helpful throughout the entire process. Terry was professional and were very appreciative of his assistance.
Kept in constant contact and applied firm yet polite pressure to the bank to get on with it!! Would recommend to friends and family
The only thing i would suggest is that you explain to customers that payout figures from an existing loan can change dramatically on a a daily basis ie:- I was quoted $724.00 as a payout figure of my previous loan and then 3 weeks later that figure blew out to $2106.00 which i hadnt allowed for.
Terry's service and advice has been exceptional - nothing has been too much trouble in fact he has gone above and beyond in every aspect the loan process. It is not very often that you come across a professional service that can full fill the marketing pitch with such integrity and completeness the way Terry has for us. With Terry in our corner we felt assured that nothing was left to chance and that he always had our best interest in mind. Terry's fantastic communication and follow-up at least made the "waiting game“ somewhat more bearable. Hence we have nothing but praise for Terry's work and service - absolutely the best in the business.
We have worked with Terry for some years and he has always been incredibly helpful and a pleasure to work with, very informative, great and timely communication.
Terry was awesome, great to deal with. Lovely guy!!!!!
Terry was very helpful in obtaining our mortgage in a short timeframe. He gave us sound advice throughout the process. Thank you Terry!
I find financial matters really difficult and nerve wracking. However Terry really helped tp make this difficult process one of the best experiences I have had in making major life changes. His careful, comprehensive and empathetic approach really helped me. I am very grateful for his swift and excellent assistance.
Long before it became trendy in advertising, I knew my local bank manager by name. Terry advised me on my first car loan, then my first home loan. Many years, and loans, later he is still providing trustworthy advice, exceptional customer service and valuable products through Smartline.
Terry made the whole process easy and will recommend him to as many people possible
Terry Harrison is a true professional. He is approachable, informative and constantly works to ensure that you are informed every step of the way. I have used Terry on several occassions to organise my investment loans and would go to no other person whilst he is available.
Terry was a pleasure to deal - his promptness and attention to detail made the loan process exceptionally easy. Thanks Terry
