Reviews
Average client rating
4.9/5 From 389 Reviews
Max has helped us secure two home loans now and both experiences have been fantastic. He is a great communicator, very professional and nothing is too much to ask. Will absolutely be contacting Max for our next home loan and will recommend him to friends and family
Max's expertise and personalized service made securing a mortgage a stress-free process. He guided me through options, secured favorable terms, and were always available for questions. Highly recommend for anyone seeking a seamless mortgage experience.
Max has been our mortgage broker for 6 or 7 years now. I have recommended him to 3 friends who have also utilized his services and been very happy. Max has supported us through two home purchases, a sale and a remortgage and is always helpful and informative. We have appreciated his role in doing all the hard work when it comes to real estate sellingbuying, always securing competitive rates. Thanks Max
Just recently settled on our first home, and Sharon was fantastic helping us get our home loan
She was very patient with all our questions, and gave us plenty of options to choose from. On the ball with communication, and very professional. She is clearly very knowledgeable and passionate about her work. I would recommend her to anyone looking for a mortgage.
Max has been a broker of mine for a few years now. I have found the level of patience, service and assistance that he provides is unmatched. He tries to understand your needs and does his best, within his ability to cater to them. He always considers the best deal for you, taking into consideration the current market. I highly recommend Max and any team he works with.
Sharon Lee was terrific at helping me find the right mortgage and throughout the settlement process. I really appreciated her support answering my questions and working with my conveyancer so that everything went smoothly. It felt like a steady and supportive hand from beginning to end.
Sharon and Meredith have been absolutely amazing to work with. We had a bit of a complicated situation with a mortgage as I was on a bridging visa for PR and they found a solution that worked well for us. Even more, they've continued to support us over the years through working with the bank to renegotiate our rates which have saved us a lot of money on interest. Could not recommend anyone more than them. Thanks so much
After my previous broker went awol, I contacted Max who had referred to me, I really needed a quick turn around to get my pre-approval sorted. Fuss free a week later my finances was sorted.
He has been informative, professional and genuinely just great to deal with. Thanks again Max Cant recommend enough.
Sharron and the team have been absolutely incredible holding my hand through one of the biggest purchases of my life. Highly HIGHLY recommend
Max has helped my wife and I in getting home loans for 2 separate properties. We can always rely on him and the team at Mortgage Choice in getting the best possible outcome for us and will go above and beyond. Will definitely keep using Mortgage Choice.
My dealings with Sharon Lee have been outstanding. She and her team are incredibly professional and hardworking. I would highly recommend Sharon and her team.
What an amazing experience we have had with Mortage choice.
Thank you Max for all your effort and most importantly the guidance through this whole process.
We have already recommended your services too friends and family.
Keep up the good work
Cannot recommend Max and his team enough. Highly knowledgeable and skilled brokers with incredible customer service
Weve used Mortgage choice for the purchase of our last few homes. The service they offer is very personalized and prompt. They dont wait for problems to arise, they foresee the issues and tackle them ahead of time. Id happily recommend Mortgage Choice to anyone looking to purchase a home.
Professional, personable and puts the client first
Max is a great mortgage broker, he helped to refinance our mortgage. He made the process a breeze, he presented some great options and choices. Max was always available to assist with any questions, his communication and follow though are second to none.
Such a great experience with Mortgage Choice. Max was easily contactable and an absolute wealth of knowledge. Could not recommend them more.
Max has made buying and refinancing multiple times an easy smooth process
Cheers max
Max is a fantastic mortgage broker. He was efficient during the loan process and with great communication skills. I would highly recommend Max and his wonderful team
Max from mortgage choice is great. We came in to see him when wanting to buy our first home. He took the time to explain everything to us and ultimately helped us choose the best bank for our mortgage. Every year after that Max has contacted us to review our rate and has helped us achieve better rates through the banks. We can not be happier with the service Max has provided us, we are always sending friends and family to him. For a stress free and seamless experience contact Max.
I highly recommend this place it has saved me a ton of money with each refiance. They always come to me with the best deal frequently. As always the effort on my part us minimal
Max and Sarah were great and sorted everything for me with no fuss. I highly recommend them if you are looking to get a great rate and simple set up on a loan
Couldnt speak highly enough of Mortgage Choice. Max was great to deal with and made the whole process of getting our first home loan stress free. Efficient, knowledgeable great communication. Highly recommended Max.
Max went above and beyond for us on a number of home loans. Thanks for all your great work and expertise
Max from Mortgage Choice Port Melbourne had helped us purchase numerous properties. Firstly he is personable and friendly and explains everything thoroughly- we trust his service and recommendations always.
I highly recommend Max and his team to deliver the results and high expectations set out. Would not go to anyone else for this service.
The team worked tirelessly to get our mortgage and settlement across the line. Highly recommend Max and Sarah
We've had the pleasure of Max arranging our first home loan and now succesfully re-financing and consolidating with our second bank. Both loans were processed smoothly and without hiccups. Don't hesitate to give Max a call, he is friendly, down to earth and knowledgeable.
Max was very helpful and a pleasure to deal with. I would recommend him.
I highly recommend Max and his team in ascertaining your mortgage loan and advice. The team is caring, attentive and provided constant support that matched our needs. Plus Max has great knowledge of the lending market in the current environment. We hope to continue utilising Max's services in the future
Awesome team at mortgage choice, go above and beyond and have no problems helping with anything. Highly recommended
Shoutout to Max. Great guy.
Max has been our mortgage broker for 4 years and has made everything an absolute breeze for us. In this time he has helped us secure our first home via a family guarantor mortgage and a recent refinancing in the post-covid rate rise period. Max regularly reviews our loans to make sure we are in the best possible position and goes above and beyond to answer any questions we have to ensure we are as informed as possible. Weve loved working with Max and highly recommend him to anyone and everyone
It is a stressful time trying to sell and buy a property. My Adviser was always so calm and reassuring throughout. I have already recommended her to friends and will continue to do so.
Max went above and beyond for our situation during a period of the year when most of the community is enjoying a rest
Highly recommend anyone to max!
I have personally dealt with Max O'Sullivan for 5 years now and am extremely happy with the service provided. I will continue using Max O'Sullivan as my personal Mortgage Broker and have already referred many friends and family to him. He deserves a raise.
Sharon has always been incredibly knowledgeable and helpful when it's come to assisting with new home loan solutions for our family. We have partnered with Sharon for at least 10 years now and she has always been amazing to work with. Couldn't recommend more highly.
Max was great! Walked me through the entire process, answered every/any questions I had and simplified everything so it made sense.
Max worked very hard to process our home loan application, he was able to help us secure our dream home!
Max and Sarah were brilliant. We are very happy with the outcome and their service throughout the process.
Max & the team at Smartline have been fantastic to deal with. Having worked with them twice now (after a great experience the first time) it’s continued to be the same efficient, personal, supportive and professional standard set from the get go. Thankyou for helping us get to the second home guys, couldn’t of done it without you!
Max & the team at Smartline have been fantastic to deal with. Having worked with them twice now (after a great experience the first time) it’s continued to be the same efficient, personal, supportive and professional standard set from the get go. Thankyou for helping us get to the second home guys, couldn’t of done it without you!
Sharon was amazing to work with. I was very nervous about all the factors that would need to be considered with my first home purchase and now I am very happy to be writing this review from my new office at my new home. Sharon was patient and comprehensively addressed the questions I had. When I made an offer on my home I was confident to do so because of Sharon's guidance - I cannot recommend her highly enough.
Entering into the property market is a daunting experience, but with the support of Smartline, we felt so supported. Max was able to present all the options available and give us the right information to make the best decisions for us. There was no question too silly or too hard and everything was handled quickly and efficiently. We feel so grateful to the team for helping us get into our first home.
Max O'Sullivan provided an exceptional service. He was extremely attuned to the refinance options specific to my needs. His communication was timely, his manner diligent and his execution precise. I would highly recommend his services.
I was extremely happy with Max’s service! My home loan process was a very long one. It was over a year from when I first signed the contract to when the home was built and settlement occurred. During the whole period Max was very helpful and kept me up to date with the home loan approval that needed to occur every few months. Max was always available to take my calls and answer my questions. He made the whole process so simple and I cannot thank him enough. I would also like to thank Max’s assistant Sarah who was also very helpful and provided a great service. I am very appreciative of the work done by Max to secure the home loan for me and I would definitely recommend his service to family and friends. 10 out of 10! Thank you for everything.
excellent service once again from Sharon
Sharon was a superb adviser for our needs as overseas-based Australian borrowers purchasing a future residential home. She worked easily across our time zones, helped to simplify paperwork required to smooth the process, reworked numbers as we finally found our perfect home and kept us fully up to date on loan application progress. We highly recommend Sharon and will use her services again in the future.
We can't recommend her highly enough. Sharon is extremely efficient and knowledgeable and made us feel confident about the process. She was very responsive and willingly answered all our questions.
Sharon was a superb professional at her job and perfect for our complex needs as overseas-based Australians buying a property in Queensland. She worked seamlessly across time zones with us, simplified the paperwork process, revised scenarios once we found our perfect home and was a pleasure to deal with always. I have no doubt we will use her services again in the future. Thankyou Sharon! And Mertle ;-)
Max was wonderful, went above and beyond!
My partner and I recently bought our first home with the assistance of Sharon and we can't recommend her highly enough. Sharon is extremely efficient and knowledgeable and made us feel confident about the process. She also happily answered my many questions! Thanks Sharon!
Max & his Team were extremely helpful with the whole process right from the beginning till the end and despite the cause of the pandemic we managed to get through unscathed.
I would certainly recommend anyone who is looking to purchase their first or a second home are to reach out to the team at Smartline. Not only they help me achieve my goal but most importantly ensure I was in a comfortable position and their entrusted valued service gave me high confidence.
Nevertheless if I end up looking at purchasing another property in future, I will definitely be seeking Max & Team. Keep up the great work!
Max is fabulous.
Max has been a trusted advisor for a long time now. I have been engaged in numerous transactions with Max and Smartline and my dealings have been nothing short of perfect! Max is always available to lend a hand and even just provide good advice for the future. I consider my relationship to exceed the boundaries of a trusted adviser, but to be more of a trusted friend. I believe anyone using their service will experience the same joy as i have over many years.
We have worked with Sharon numerous times clocking in at almost 15 years - and Sharon is nothing but helpful, courteous, knowledgeable and I have recommended her several times to friends.
We are fortunate to have Max as our Adviser. His customer centric approach and superior service (from facts finding, borrowing advice, loan application, execution and loan settlement) enable us to secure a second investment property. We highly recommend Max to any prospective customer looking a customer centric/result oriented adviser. Angus & Carrie
Sharon was fantastic, she went above and beyond to help me reach my goals. Have and will continue to recommend her to friends and family.
Sharon was incredible in assisting me with buying my first home. The patience and commitment shown by Sharon and the whole Smartline team was very reassuring. I am very grateful, and would recommend her services to anyone.
Max is the son of a very good friend, when i was in a position of moving my banking from ANZ to Citibank i tried to do it myself but Citibank were impossible to contact and generally a pain in the Axx. I think i saw Max on LinkedIn so i contacted him to assist, he provided excellent service (as did Sarah) in a difficult circumstance, more than happy with Max, knew him before when he was kid, happy to call him a mate know that he is all grown up
Max was excellent - responsive, patient, flexible and kept us informed. He also had great insight into the unique challenges of getting finance for a rural property.
Being a first home buyer, I was completely overwhelmed with "everything". Sharon was incredible, guiding me through the process, giving me options, and really taking into account my personal situation. Thank you so much
Sharon has been a trusted adviser for us for more than 20 years for numerous home loans. Once again, she has delivered an excellent outcome. She is always prepared to work through the various scenarios and options that we put forward, and then provide sensible, pragmatic advice as to what is achievable. Thanks again, and we look forward to working with you on the next transaction!
Our advisor was very knowledgeable and great to deal with, would highly recommend
This is the fourth time I have used Sharon Lee's services. She is my high-trust, go-to expert on mortgage solutions. She put together a tailored package to meet my needs and I couldn't be happier with the outcome.
Max was absolutely awesome. The whole process was so smooth and simple from start to finish. Max was readily available for all my questions and always had an easy response for me. Thank you so much for making a process I was dreading so simple ??
Max, Diane and Sarah,
Thank you so much for all your help. Once again, you made sure the process was seamless and headache free and we are so grateful. Highly recommend your services for anyone buying, selling or remortgaging!
Max was really helpful through the entire process and always easily contactable. Great experience for first home buyers
Max, Sarah and Sharon are the most hardworking and supporting team, they worked so hard for us every step of the way and supported us throughout the whole process. Thanks for everything, including answering my millions of phone calls and stupid questions! Can not recommend highly enough.
Our Smartline team of Max, Sarah and Sharon were amazing throughout the whole process of buying our first home. They all worked their hardest to get us over the line, and continued to support us in every way, even after settlement. Thank you so much!
Sharon from Smartline was absolutely amazing to deal with, she was extremely helpful and made our home loan process a breeze. We were so happy with Sharon from smartline and will absolutely recommend her everyone we know.
Can’t speak highly enough of Max who is incredibly professional and provided ongoing support. It started 18months before purchasing my first home by outlining the steps I’d need to take to get a loan and home in the area I wanted. Thanks Max!
Max did a great job of looking at our situation and request and found a loan solution that was better than we were originally thinking about.
Max provided great service, information and options. He was available all through out the process and kept us informed of what was going on
Great service
Max was great he answered all my questions and showed his calculations which made the process smooth
Max was professional throughout the entire process and very patient. Thank you!
Sharon was awesome to deal with and was so patient in dealing with all of my queries. Highly recommended her services and will be utilising them again if I need to in future.
Sharon Lee made my whole experience smooth. She is highly knowledgeable, professional, with a great attention to detail. She kept me informed at every step of the process. It was a pleasure dealing with Sharon and her team. Highly recommend Sharon.
Max has successfully helped us secured an investment loan with CBA. Given our unique situation, the success can only be achieved through patience, perseverance and personal customer service mindset. We highly recommend Max to perspective customers.
Look understandibly not always easy to contact, as I'm sure he had alot of other clients. But was always following up and ready to support with many concerns.
I recently refinanced with Max from Smartline. He was very easy to deal with and was very professional. He was quick to respond with any questions and kept me posted through the entire process. I would definitely recommend and use his services again.
Max and the team at Smartline were fantastic. They worked tirelessly behind the scenes and with excellent communication, they made the entire borrowing and refinancing process seamless. I would definitely recommend Smartline to family & friends.
Sharon helped me with the purchase of my own property during a separation. She was professional, knowledgeable and always available to answer my questions. I would highly recommend to anyone.
Don't try to negotiate a mortgage by yourself. After battling with our long-time banker direct, Max O'Sullivan at Smartline streamlined the process, giving expert advice and guidance along the way. Highly recommend Max and his professionalism. JoP
I was recommended to contact Max O’Sullivan from Smartline to assist in the finance of the purchase on my apartment. Max was extremely professional, gave good advice, always available, no questions left unanswered and a pleasure to deal with.
There were a lot of issues but i never felt stressed about the process i was directed clearly from Smartline
I found Max very friendly and approachable, informative and helpful, we are in very trying times and Max was patient and confident that I would secure my finance. I appreciate all his efforts in making this happen.
Max O'Sullivan exceeded all of my expectations. I would highly recommend him to all of my friends and families and would use him again!
Max and Diana were friendly, professional and always in touch with us.
Max showed great professionalism in handling our mortgage transfer. He communicated regularly and ensured we were advised each step in the process. Can certainly recommend Max and the Smartline team.
Sharon is absolutely great and very knowledgeable. Here advice is always spot on and we were happy to recommend her to our friends who also wanted to refinance their mortgage.
Sharon was great! She was always on hand to answer any questions I had & very pleasant to deal with. Have & will continue to recommend her to anybody looking for finance.
We have been dealing with Sharon from Smartline since purchasing our first home 20 years ago. As always we have found her service and advise exceptional.
Max was fantastic. He was attentive, patient with my questions and thorough in his follow up which I greatly appreciated.
Couldn't speak highly enough of Max O'Sullivan from the initial contact all the way through to settlement. Comforting knowing he was looking at the best options for me
Sharon was extremely patient, informative and agile with our situation. We are grateful for her professionalism and I would certainly recommend her to family and friends.
Max was great! Awesome to work with and made the process so easy.
Max was great, provided excellent advice, kept the process moving and kept us informed. I wouldn’t hesitate to recommend him.
Max O’Sullivan was incredible! He was there throughout the whole process, was easily contactable and allowed me to ask any questions I needed to make sure I knew what was happening. He was awesome!!!
Matt G
Max was absolutely fantastic. Smartline have sorted our last 4 or 5 mortgages out and have always been great.
I have been very fortunate to have had Sharon Lee on board and helping me for over 15 years. I recently refinanced my loan and once again Sharon's professionalism, integrity, good humour and attention to detail has made a very stressful time seamless aga
Sharon Lee was amazing. She looks for lateral solutions and worked with us to an outcome that worked over a very extended period.
I cannot recommend Sharon highly enough. The advice we’ve received over many years has been first rate, she’s always been attentive to our questions and needs.
We have been dealing with Sharon now for nearly ten years and her service is fantastic. She has helped us greatly and made buying a house and refinancing a simple and streamlined process.
Max displayed absolute expertise when we were looking for a loan. he was constantly sharing different ideas on how we could proceed in getting the best loan and was very accommodating when we kept changing our minds in our approach.
Great assistance through a potentially complex process. Made it simple. Thoroughly recommend Max.
Max was very responsive to our requests throughout the entire process. He was easily contactable and kept us up-to-date with everything along the way. I would highly recommend Max to anyone looking to refinance their homeloan.
Dealing with Max at Smartline was a very easy and rewarding experience. Max was very helpful, informative and was always accommodating to met our complex needs. Would absolutely recommend his services to others.
Great work - it wasn’t straight forward.
Max has been brilliant. From our first meeting until now, absolutely no complaints. Always happy to help, answer our questions no matter how small or silly and we feel as though he would do anything to help us.
Max was professional, punctual and dedicated to the work.
Max O'Sullivan is a true credit to your business and to the values it stands for. I have had a few dealings with Max and would not choose another broker to deal with. He delivers everytime!!
I have used Sharon Lee and her team numerous times now. They are always supportive and looking for the best solution for me. Their follow up services are excellent and are why I keep on going back to them and recommend them to others.
Sharon was always very responsive, provided advice we felt we could trust, and made the process very smooth. We could not have managed this process with out her assistance. Many thanks. Liz and Alex
Max went above and beyond in assisting us with our loan application. We had several changes of mind and financial situation and Max was easily able to adapt our loan to suit. Max was able to work around our work hours and travel dates to help us complete all the paperwork necessary, even meeting with us on a weekend. Could not recommend Max higher.
Sharon is always friendly, honest and very helpful when advising on mortgage loans. We have no hesitation in recommending her for her fantastic service and expertise.
Danni and Carl
I have used Smartline twice now to buy a property and they are very helpful, reliable, with no question too basic or too complex. I was looking for an ethical credit union for my mortgage and they were happy to accommodate this. I have recommended them to several friends.
I can’t think of any ways in which Sharon Lee could improve - she’s wonderful.
Sharon Lee and Max O'Sullivan have been a pleasure to work with on my loan and mortgage experience, they have been open, approachable and provided a thorough service to meet my current requirements and expectations. I would definitely recommend them to others.
Max was fantastic. Presented us with reasonable options to choose from and communicated openly and honestly. Very responsive throughout.
Max O’Sullivan helped me setup my first mortgage and all I can say is that he was extremely professional, knowledgeable and made the process stress free and easy. Thank you Max!
This is the second time I go through Sharon Lee for a mortgage and she is great, approachable, responsive and personal. The support of Diane Webster was equally good.
Most considerate and kept us completely informed throughout
I was extremely happy with the service that Max provided. He was extremely professional, his communication was excellent and I strongly felt that he had my best interest at heart.
I would definitely recommend Max to friends and family.
Fantastic support from Max from start to finish! We needed urgent finance for an investment unit. Max helped us find a great product at a good price and, most importantly, all within our very short settlement period. His urgent attention and availability got us across the line, and changed our potentially stressful situation into a simple, seemless settlement. Thanks Max! Would highly recommend.
Thanks mum! Best broker ever. xx
Sharon came around to our place and went through everything thoroughly. We especially appreciated her listening to our concerns and anxieties about the potential difficulties with getting a loan after the recent Royal Commission into the Banking sector. As it was, she was so thorough and we had loan approval within 2 days after it was submitted by Smartline!
Max was fantastic for us as we navigated the processes involved in buying our first home. He helped us overcome a number of hurdles and remained calm at all times which helped to ease my nerves along the way. He was professional, accessible at all times and really helped us to understand all the elements of home ownership. I have already recommended him to friends of mine.
I really got the impression that home loans are not a 1 size fits all and they listened to my personal requirements. I thank the team for their patience as I had a lot of questions and they reassured me every time.
We have been with Smartline for many years now have been impressed with Sharon Lee and now Max O'Sullivan
as well. 10 out of 10
I honestly don’t think you can change anything about the services and the experience I had Max. Right from the start he was informative, fast and kept us up to date all the way through!
Max, went over and above to assist me and ensure my loans were established through a difficult settlement period.
But his contacts within the industry and his determination to assist me achieve a successful outcome were amazing.
Well and truly above and beyond my expectations. 6 star service.
Max did a great job. Kept us informed, and very helpful with questions etc. We have found him punctual and professional.
Great service from Max. Very helpful, informed and organised. Made the process stress free.
I have had dealings with Max O'Sullivan before and he is outstanding, a true asset to your business. He is always willing to go the extra mile for he's clients and assist in related areas normally outside what I would have considered his core job description. This is a great example of customer service and promotes repeat business!! Well done.
My advisor ran various options for me when requested to help us reach a final decision.
My advisor explained different options pros/cons to us.
We were kept informed on the progress of our application at all times.
We had back up contact persons if needed.
Max was really great. He was very friendly and very prompt with getting back to us. I have no hesitation recommending him to everyone. He will be our go to person should we need him again.
Have worked with Sharon for over 15 years. Great advisor - gets us best value from the Banks. Much better than going direct
I have been using Sharon\'s services for the last 8 years and have been very happy with all of the help and the advice that she has provided our household. She made the process simple and stress free.
I\'ve been a referrer to Sharon and her team for over 10 years and we have had many mutual clients as a result.
After reviewing my existing bank facilities and not getting a fair deal for a relationship of over 15 years, i decided to invest my effort with sharon and diane who provided sef eral opto ons to consider. Due to my business commitments, this became slower due to me but sharon kept providing up dated options of \'
which I chose the most suitable offer at that time and they proceeded to gain approval and arrange settlement.
This all happened without fuss and a high degree of professionalism. Previously I had no hesitation in recommending sharon and since I have now directly experienced the magicmagic my opinion has been confirmed and enhanced
Sharon has always provided exceptional service through many a years of working with her. Not only has she always been available for any question at any time, she also provided a real personal touch to the process.
I highly value the exceptional and excellent service provided by Sharon and her team. Professional, proactive and passionate. I cannot rate or recommend their service highly enough.
I have used Sharon Lee\'s services a few times and highly recommend her to anyone who is looking for a new mortgage or who needs to refinance.
Highly recommend your service (in fact we have already)! Fast, approachable and fuss free. Thanks for making selecting the right product for us so easy!
We found Max to be very professional as well as friendly. He was willing to spend time to explain things to us, which we really appreciated and he took the time to understand what we needed and found us a loan to suit our needs. We're looking forward to working with Max to complete the next part of our loan process and would absolutely recommend him to others.
As my advisor knew, I was switchman form one bank to another for my new mortgage, and also had different conveyancers for the property i was selling and the one i was buying. i sold my property and purchased a new property two days later. Unfortunately my advisor and neither conveyancer advised me that unless a special request was put in to clear the cheque quickly / immediately the cheque would take 3 days to clear. Because of this, on the morning of my settlement I was informed that settlement would not be able to proceed due to the cheque not having cleared. In hindsight i would have expected to be warned of this by my advisor - I've never bought and sold a house before, so had no clue about such things. Having settlement delayed was costly and highly stressful for me and my kids. Aside form that i found Sharon to be very professional, friendly and helpful, and she took my banking needs into account when discussing my home loan options.
As my advisor knew, I was switchman form one bank to another for my new mortgage, and also had different conveyancers for the property i was selling and the one i was buying. i sold my property and purchased a new property two days later. Unfortunately my advisor and neither conveyancer advised me that unless a special request was put in to clear the cheque quickly / immediately the cheque would take 3 days to clear. Because of this, on the morning of my settlement I was informed that settlement would not be able to proceed due to the cheque not having cleared. In hindsight i would have expected to be warned of this by my advisor - I\'ve never bought and sold a house before, so had no clue about such things. Having settlement delayed was costly and highly stressful for me and my kids.
Aside form that i found Sharon to be very professional, friendly and helpful, and she took my banking needs into account when discussing my home loan options.
Max was fantastic for us in assisting us in buying our first house. We are very grateful for his professionalism and time he took to explain the process including a number of phone calls. We are very happy with our home loan and will be recommending Max to our family and friends.
Sharon was a huge help when we bought our first house, explaining the different mortgage options and implications. A few years later she did the same and explained the new options when we were able to buy a second property. Now it\'s five years later and Sharon has just helped us again by reviewing our situation and advising some minor changes to our arrangements to benefit us. We would not hesitate to recommend Sharon as her advice gave us confidence when making our purchases and has followed up to confirm our arrangements remained competitive.
Sharon is a delight to deal with. She works hard to find the best solution, not just the best loan rate.
Sharon has been fantastic in explaining all of our available options and then assisting us in successfully completing our applications. We have recommended multiple people to use her services and will continue to do so wherever possible.
Despite a few problems from the bank, Max was quick to follow them up and keep me posted on what was happening ! He was very prompt and clear. Was a pleasure dealing with him and his services. Thanks again !!
The service has been really great.
Sharon was amazing every step of the process. A true professional. A well deserved 10 out of 10
Sharon was great because she communicates well, gets back to me promptly and communicates issues well.
Sharon has been our trusted our adviser for many years now. We have always appreciated her honesty and integrity. She is caring and always looks out for what best suits her clients needs. Any issues that have occurred, Sharon has always taken ownership where the settlement process ends up being pain free!
Max\'s service was outstanding and he provided information to us in a simple and easy to understand manner. I would highly recommend max to family and friends.
Sharon Lee is a professional at what she loves and that is helping people achieve their goal
She made every thing seem so easy and reassuring ,and I would not hesitate to refer her to any of my family and friend ,
Thank you Sharon from the Zappulla family ,we look forward to doing business with you in the future ..
Fantastic service. Will definitely be recommending Max to family & friends.
We have been dealing with Sharon Lee for 15 years. Sharon has been nothing short of exceptional with her customer service, knowledge and experience within the industry and level of professionalism. We have previously and will continue to recommend her.
Michael & Samantha Ferwerda
Max OSullivan went over and above expectations to get me the right loan, working tirelessly to meet deadlines and even came into the city at a moment\'s notice to witness my documents so I could meet the settlement deadline. A true testament to Max\'s dedication and to the values of the Smartline organisation.
Max and Sharon not only exceeded our expectations in delivering a mortgage solution that was tailored to our needs, but also untangled a mess left by a previous broker. They went the extra distance to ensure all parties understood and were on the same page, and took the time to explain any unknown intricacies and rules for both personal and investment loans.
never did I do so little to get so much thanks max
Max made the whole process easy,he kept me informed and unto date with my loan process. Thanks so much Max
Thanks again Sharon! We really appreciate your service over the past 15 years. You have been wonderful.
Sharon is a thorough professional, but she is also a thoughtful human being. I had a rough time with another lender that was unwilling to listen, return calls or take my particular circumstances into account, despite having been a customer for almost 10 years. Sharon cut through all of that with clear, proactive communication, and straightforward advice. I have felt supported throughout the application, establishment and management of the two Smartline loans I now have. Thank you Sharon!
Sharon was at a conference when we needed some advice and she went above and beyond to make sure we were provided with it and didn\'t miss anything just because she couldn\'t always take every call. And if wasn\'t even for a big loan. As usual, wonderful service.
Sharon has once again provided us with clear and thorough advice in relation to our finance options. As always, she has ensured that the process from pre-approval through to settlement has operated smoothly and efficiently. We have great confidence in the service and advice we receive from Sharon.
Excellent service. We felt confident through the whole process. We would definitely recommend.
Sharon has provided invaluable advice with a clarity and confidence that made the decision to refinance very easy.
Sharon is very knowledgeable and a great communicator. She informed us every step of the way with our recent refinancing and made life very easy for us. No question or query was too small and my wife and I appreciated that. We also like that Sharon will keep in contact with us moving forward and will be there to assist us again when and if we need it.
We have dealt with Sharon on numerous occasions over the years and find that not only is she friendly and approachable, she makes everything as easy and seamless as possible. I would highly recommend her services to anyone.
Sharon was beyond brilliant with my situation which dragged on for some time due to other factors out of our control.....(Lawyers)........Sharon could not be faulted in any way, wish all brokers were like her.
I have worked with Sharon Lee for over 10 years and she has always been very helpful and had good advice. I would and have recommended her to friends and family.
Sharon has now assisted us for over 15 years and each experience has been terrific
I was very impressed with the service Sharon provided as well as Sally Richards (when Sharon was on leave). Together they answered any queries, followed up when they said they would and made the whole process very smooth.
Would definitely recommend both of them to family and friends.
Thank you kindly, I am now in my own home.
The lovely candles that were sent after I settled in were very thoughtful and appreciated.
Sharon was a great help with the loan process for our recent purchase. I believed that i had a good idea of the process and which way to structure a loan, but after talking to Sharon that quickly changed. Her knowledge, thinking outside of the box and attention to detail gave the best loan for our situation. I would highly recommend her to other people.
Sharon and her team were amazing throughout the whole process. They walked us through everything, kept us informed, helped follow up our conveyancer and generally went above and beyond.
To top the whole process off we received a phone call on settlement day congratulating us and ensuring we were aware it had all gone through. We then received a beautiful gift when we moved into our new home. Lastly we received a follow up phone call from Sharon this week just congratulating us on the new home and checking in to see how everything was going.
Wonderful advice and service - I would recommend them to everyone.
Sharon was very proactive in getting things moving quickly and being prepared well in advance, which was important to us with Christmas near and other refinancing. The entire process was very smooth sailing.
Sharon was great to deal with. She was very proactive and took the time to understand our complex structures to ensure we could borrow the maximum amount possible for our purchase. She kept me in the loop on how things were tracking and made a conscious effort to understand our long term goals.
Thank you Sharon for her professionalism and wisdom throughout the process of finding the perfect home loan for me. She was always available and made me feel supported and informed during what is a difficult and confusing process. I have previously recommend Sharon to family and friends and will not hesitate to do so in the future.
Second time I have done a home loan with Sharon. Had to delay this one pending a possible job change (location change). Sharon was patient as I flipped back and fourth with our plans, encouraging us not to proceed at one stage based on the details we had at the time.
Ultimately, we did go ahead but her neutral position and support for us when we looked like we weren\'t going to proceed, represents the height of professionalisim in my mind.
Sharon\'s follow up and no pressure approach is second to none. I am in the service industry and could learn a trick or two from Sharon.
After the submission of the required documents we then kept on getting further requests for more information / documents etc. These felt like documents that should have been known to be needed and hence asked at the beginning of the process instead of feeling undue pressure. We felt the time from start to finish was quite long but this might be the usual time frame and we have not been through this process for a long time. Hence may have forgotten.
We would not hesitate to utilise Sharon\'s services again, we were very happy with her service.
Sharon has supported me through many financing journey's and this was another case of great service
She is great to deal with and very knowledgeable in her approach to the market
I appreciated Sharon's accessibility, how she quickly responded when I called and emailed her diligence in following up on the progress of my loan application daily for three weeks.
Sharons knowledge of the mortgage market is superb! She always knew the answers to any questions without having to refer to any one else. This is my 3rd memorable experience with Sharon.....i'm looking forward to the next.
Sharon is great to deal with, she is reliable, prompt and always follows up. in addition she is a lovely person to deal with
Sharon is always very professional and clear to deal with. I have recommended her to friends in the past and will continue to do so.
Sharon has helped us now on numerous occasions to either set up loans or refinance. Her personalized service makes the process seamless and takes away the challenges of dealing directly with the financial providers.
As a Conveyancer, I am very aware of the difference a good broker can make in ensuring that the loan aspect of the transaction runs smoothly to enable settlement to take place on the due date. I have dealt with Sharon Lee for many years, and I can honestly say I have never had a problem with any dealings involved with her. Sharon is very professional at all times with a friendly manner and I regularly recommend her to my clients and have always had excellent feed back from those clients.
Sharon has helped us with several loans now. I prefer to work with Sharon rather than deal with banks. Her service and customisation to our needs is invaluable. Thanks again Sharon!
Sharon was fantastic in assisting us to find the appropriate loan for our needs. We have a young family and by combining our house and land loans & switching to a different provider, we now save more money per month than we thought possible. She really has made our living expenses so much easier to juggle, with the savings we are making each month compared to our previous rates. Thankyou so much! Emily & Mark Jansz.
Sharon is professional, courteous and always a pleasure to deal with. We have happily recommeneded her to other family and friends.
Sharon's guidance throughout the process was invaluable. She worked around my commitments, making things as efficient and painless as possible. Thank you so much!
Fantastic service, Sharon really goes above and beyond what is expected.
Diane Webster was also involved in following up in regards to our matter and was also very helpful in ensuring everything ran smoothly. Thanks.
We have been clients of smart line for some time now under the excellent care of Sharon Lee. We have nothing but praise for the service we receive from Sharon. She has met all our requests with great efficiency and professionalism. Sharon has always kept us well informed of the progress of our financial applications helping us make choices that would best suit our needs. We have recommended Sharon to friends and family how have also been pleased with her service. We thank her for all her support and look forward to continuing our relationship into the future.
Sharon explained financial matters to me in a way that I could understand. She acted very quickly in her responses to us, and was extremely efficient and lovely to work with. I have every confidence that she got us the best deal possible for our home loan. I have been, and will continue to, recommend her to family and friends who are considering loans.
Sharon explained financial matters to me in a way that I could understand. She acted very quickly in her responses to us, and was extremely efficient and lovely to work with. I have every confidence that she got us the best deal possible for our home loan. I have been, and will continue to, recommend her to family and friends who are considering loans.
Sharon was absolutely fantastic. She worked extremely hard to get my loan together and managed to get me a great rate. She kept me informed in every step of the process......what a great and easy process it was for me thanks to Sharon. I wouldn't go anywhere else and will highly recommend Sharon to my friends and clients. Thanks again Sharon!
My wife and I would like to thank Sharon Lee for all her invaluable help throughout the process of securing our home loan. Getting our loan was a very a big deal to us, a life changing moment in fact. Even though I run a successful business, being self-employed made dealing directly with the banks to secure a mortgage exceedingly difficult. I really don’t think we could have got over the line without Sharon's help. Not only was she consistently willing to go that little extra bit further to help us out, but she was also delightful to deal with. My wife and I gladly recommend her services. Sincerely,
Brett
This is the second time I have had the pleasure of having Sharon Lee take the stress out of organising a home loan. Sharon's efficiency and efforts ten years ago was the reason I had no hesitation in contacting her again. When I couldn't get to her, she offered to meet me in city, and did. She kept me in the loop as to when things were done and what to expect. I may not buy another house, but my kids probably will and hopefully she will be still working. Thanks again Sharon. Christine.
the service was quick and easy, very happy and excited everything went smoothly
Sharon was fantastic. She listened to our circumstances and gave us the best advice. Professional and personable, once again.
The service was excellent. Sharon was recommended to us by colleagues in my office. Sharon visited our home in the evening, which was quite some distance from where she lived. Whenever we were confronted with unexpected challenges in the loan approval process, Sharon was quick to respond and innovative with her solutions. Sharon was always accessible and quick to respond. Best of all, with the finance deadline looming and the Bank saying it had not received the loan documentation, Sharon took the documents herself to the Bank to ensure everything was processed on time. We would not have been successful in securing the loan on our own, without the close support from Sharon and her team. We will certainly pass on the recommendation to others.
It was a pleasant and care free experience dealing with Sharon Lee will not hesitate to use her again
This is the first house I have bought without the assistance of parents/husband, and Sharon helped me through the process with confidence and a minimum of fuss. She kept me informed throughout and suggested a conveyance who suited my situation. Very happy.
Sharon (and her assistant Diane) were amazing through the whole process of acquiring the loan for our property. She answered all our questions and made sure we were kept up to date at all times, and she's a lovely person and so easy to talk to. I would highly recommend her to anyone looking for a Rural property loan!
We have contacted Sharon each time we've reviewed our loans and have reccommended her to our friends and family.
I need to clarify that my initial experience through Smartline was at the best, very poor. Our loan applications were lost three times, the original consultant, Linda Clucas, didn’t even have the customer service mindset to come to our house to pick up the loan application after it had been lost two times. As mentioned, the paper work was then lost a third time. I was very thankful that Sharon Lee, took over our account and provided us with fantastic customer service – restoring our trust in Smartline. Thanks Sharon.
We were really pleased with Sharon's level of service and responsiveness after a negative experience with another mortgage broker at a different company. She was approachable and easy to deal with and ultimately got us our loan, when things were looking a somewhat difficult for us.
A big thanks to Sharon Lee and Diane Webster!! Thank you so much for your wonderful service. You have been fantastic to work with and we cannot thank you enough for all you have done. It was a long process but without your support sticking with us we could not have got the house we wanted. So thank you very much. We highly recommend both Sharon and Diane!! Smartline is privileged to have them!!
Sharon was great, but in her absence - and we all have demands pulling from other directions - I was equally happy with Diane Webster, and her ability to respond quickly and accurately.
Sharon was very helpful. She had a terrific approach.
Sharon has provided excellent advice over a number of years and in a delicate family situation, this advice has been invaluable. I do recommend her to people.
As always , Sharon made the experience totally hassle free, always recommend :)
Sharon and her team were extremely helpful and cared about our situation. We felt like we were dealing with good friends. The experience was terrific.
Sharon was AMAZING. Very professional, friendly and super fast at getting everything sorted for us.
Pleasant and very professional. I was recommended to Sharon by a friend, and have already recommended her to others.
Sharon explained our options very clearly and gave us confidence we were making the right decisions. We would be happy to recommend her services.
Sharon lee has again assisted us with the purchase of our second home and the refiniancing of our loan. We can not speak highly enough of Sharon's dedication and persoanl approach which ensured we had not a single issue with this transaction. We have already recommended Sahraon to a number of friends and will continue to do so.
Sharon is always great to deal with ...this time was no exception
Sharon makes the whole process super easy.
Sharon helped me set up my original mortgage over ten years ago. Time has not changed her friendly disposition. Again, she made the process quick and easy. I would have no hesitation in recommending Sharon and Smartline to friends and family.
I have been working with Sharon for a number of years on my investment property loans and have found her to always be helpful, knowledgable and happy to go the extra mile to get the loan approved / set up. I regulalry recommend friends and colleagues to use her service.
Sharon was great, very efficient and always ensured we understood everything clearly. I felt much more confident with her support and knowledge. Kathryn and Malcolm
Sharon was very helpful and pleasant to deal with. Her office hours were also flexible meaning that it was easy for me to get to her after work. The service was fantastic - took all the stress out of searching for a mortgage and her help was invaluable.
A very seamless process all round which is amazing given the complexity involved. Also need to acknowledge how quickly everything got done after we purchased a property with a short settlement time.
I have worked with Sharon for many years and her service is always excellent.
Sharon's advice is always well considered and appropriate for us - excellent communication and a calm head - will be coming back to Sharon when we next need a mortgage adviser.
Once again, Sharon provided a fantastic service for us. Her lateral thinking and knowledge of both the bank's requirements and our own personal situation was instumental in enabling our house purchase to proceed. Sharon has provided a fantastic service for us for many years in relation to a number of loans, and we greatly rely on her professional advice and wise counsel.
Sharon has consistently provided a high-level of service since we first engaged her on our home loan several years ago, and kept us up-to-date with market conditions and potential products/services that may be of interest. We have recommended Sharon to friends too. Thank you Sharon.
Sharon was outstanding once again in the assistance she provided in helping us through the loan process. This was the second time we had used Sharon to assist us with loan options, both times during which we attempted to stretch our resources (several years ago, by utilising our parents as joint guarantors; and this time around, by investigating the possibility of keeping two properties due to difficulty in selling). Both times, Sharon was exceptionally helpful in getting us resolution, always keeping an open communication with us, and going the extra mile. We will definitely be recommending her to our friends and family in future.
I was referred to Sharon Lee by a colleague and found her service excellent. Setting my mortgage up was a very smooth process which was much appreciated.
Sharon provided excellent service throughout our refinance and loan approval. Sharon offered flexibility and suggested options which fully suited our needs. I appreciated Sharon taking all the paperwork off our hands! I would strongly recommend Smartline to my friends and family. Jim and Kerry
Sharon was easy to get in contact with and was prompt returning calls. She persisted through a rather messy re-financing. It was a relief to have her on our side.
Smartline were good at negotiating witht eh bank and took all the leg work out of it for us. We would like to see the bank pushed a bit harder to update their paper work etc to reflect what has been discussed. i.e. changes in interest rates, fees, etc.
This was our first forray into buying a house, we knew nothing about financing and mortgages, Sharon was fantastic. She answered all our questions, was very supportive, and even when she went away her colleague ohn was available at any time for any folow up. The whole process was very smooth. We have recommended her to a friend who is also very happy with her.
I found Sharon from Smartline very helpful and would recommend her assistance to anyone who is starting up or reviewing their mortgages. Katy
Balnarring
I found Sharon from Smartline very helpful and would recommend her assistance to anyone who is starting up or reviewing their mortgages. Katy
Balnarring
This is the second time I have used Sharon's services and I would do so again. Her customer service is excellent and she is fabulous at making things as simple as possible.
Sharon was a pleasure to deal with yet again. We wanted to top up our loan and she made it happen for us in a smooth and efficient manner. Will definitely recommend her to family and friends.
I can't honestly fault the service Sharon gave us. It was truly excellent. She far exceeded any expectations I had to begin with.
My advisor suggested more than I wanted but what I needed to set myself up properly for the future.
It all worked fairly smoothly.
Service was excellant and makes it alot easier than dealing with a bank call centre which becomes extremely frustrating as you generally have a different person in various states. This was particularly evident with the bank we chose to use as they had no branches in our area.
Sharon is very attentive and efficient. Highly engaged. Sharon obviously loves her job.
Sharon is excellent. I first used her services in 2001 and have referred at least 6 people to her, with at least 4 of those taking out loans with her. Sharon has helped me with my own home loan and subsequent investment property. She is professional yet friendly and approachable. Will call on services again in the future.
Again Sharon has assisted us with our financial services in the only way she knows how - with excellence. We cannot speak highly enough of her.
Thanks Sharon,for making my loans process so easy!
Good that Sharon was able to suggest a conveyancer, very helpful. Could have done with a little more assistance with the new bank, and the transfer from old to new, though I haven't asked for it.
- Approachable and very easy to communicate with - Made the whole process, simple and headache free! - Went above and beyond and we cannot thank her enough.
Sharon would have to be one of the most efficient people I have ever dealt with. The service she provides is second to none and I can't think her enough for her thorough handling of our homeloan.
My only concern would be the communications between the actual leander/finance agency and how they forward their information to Clientelle 'go into your local branch and they will assist' and they know nothing about you as a client and 'HATE BROKERS' was my experience.
Sharon was very professional and most of all made us feel we were getting a good deal and being looked after and not taken advantage of as the banks do
i liked that Sharon was still able to help after settlement date with the existing loan that wasn't drawn down as it should have and that she managed the process for us. maybe less use of acronyms and explaining details in layman terms
The fact that we live in Tassie and Sharon is in Melb didnt hold things up in any way. But there are some subtle differences between the state requirements concerning real estate transactions and these need to be taken into consideration.
Sharon's ability to understand our complex and ever-changing requirements has been exceptional and her recommended solution, which we would never have known about without her, has saved us thousands. Can't praise her highly enough. Thank you.
Sharon is excellent. She is responsive, flexible, provides clear advice and options. I would recommend her to my friends.
