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I'm looking to Buy or build my first home and and have just started researching
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Protecting you, our customers

As a leading mortgage broker and financial services provider, it's our responsibility to make sure what we do is in your best interests. We are dedicated to empowering you by educating you about, and guiding you through, how to make better choices with your finances to help you live a better life.


Our commitment to offering consumers the most suitable home loan advice for their particular needs is demonstrated by our extensive lender panel, and by our system where Mortgage Choice head office pays franchisees the same commission rate for the new home loans they write from this panel (regardless of the rate paid by the lender selected by a new customer).

So that we can be completely transparent in our dealings, we've developed a number of documents, agreements and processes for our customers.

Customer Charter & Credit Guide (PDF)

These disclose the service standards consumers can expect from a Mortgage Choice broker, commissions paid to all entities, how the commission is calculated, our lender panel, privacy issues, complaints procedures and details of our Australian Credit Licence.

Disclosure details

This ensures our brokers offer a suitable home loan solution from our lender panel. Mortgage Choice has a policy that discourages the payment of excessive non-financial incentives or alternate forms of remuneration.