Reviews
Average client rating
4.9/5 From 198 Reviews
I recently had the pleasure of working with Bevan, Kim, and the rest of the team as my mortgage broker. Their professionalism, expertise, and dedication were exemplary throughout the entire property purchase process. From our initial interaction, it was evident that they possessed a deep understanding of the mortgage market, explaining all options thoroughly to ensure my comprehension. Their exceptional communication skills meant they were always available to address my questions and concerns promptly, fostering a sense of reassurance in their attentive handling of my financial matters. Overall, I'm immensely grateful for Bevan and the team's invaluable assistance, and I enthusiastically recommend their services to anyone seeking mortgage assistance.
Bevan and his team are fantastic. We are new to purchasing a home and mortgage.
Bevan's team helped us to understand the process and provided clear detailed information at every step. They guided us through the timeline of managing documents and transactions. We feel lucky to have their help and definitely recommend their services to everyone.
Throughout the whole process Bevan provided good advice, we didn't feel rushed or pressured he definitely gave us a sense of calm. Very supportive and adaptive to our needs. We will be seeking his services again in our next purchase.
Carmen and Rimch
It was a pleasure working with Bevan and I really liked how he took the time to sit down and discuss loan options based around my current and future earnings and plans. He was always readily available to help with any questions I had. I highly recommend Bevan to anyone unfamiliar with the mortgage process and options
Kim was awesome and professional worked hard on what wasn’t an easy application.
Bevan always provides a professional and personable service. He is knowledgeable of the products he recommends and always responds in a timely manner. He is thorough and explore all options with his clients. I have recommended many family and friends to him and will continue to do so. Bevan’s staff are also highly efficient. I am extremely grateful of his support!
Bevan has always been hugely professional and helpful when helping me sort out my financial/mortgage situation. I appreciate his ongoing support and personalised service.
They went above and beyond.
Made a stressful time stressfree.
I cannot fault the service provided by Kim and Bevan. They went above and beyond to assist us. Thanks guys :)
Fantastic experience.. got a great rate and got exceptional service during the journey..
Bevan and Kim were my brokers, and where do I start. They were unbelievably helpful and always ready to help me at a moments notice. They would call, message and meet me at all hours to help get my application across. I honestly couldn’t of asked for better individuals to help me. I recommend them both for any help regarding home loans.
Bevan O’Farrell and the team provided a high quality service from the outset. At the first meeting Bevan outlined our options very clearly and then assisted us throughout the application process. The application process was very smooth and easy to manage.
Bevan, Kim and Katrina were all fantastic to deal with. Nothing was a bother and the transaction couldnt have gone any smoother. Bevan even dropped some documents into my home on a Saturday morning.... Great service teal Smartline. Thanks from Greg and Laura
Bevan and Kim were absolutely outstanding. They were more helpful than we could have imagined. They went above and beyond to make time for us and to answer all the questions we had along the way. They kept us informed and always did the right thing by us. I have already recommended them to a few of my friends and I will continue to recommend them in the future. My wife and I are incredibly satisfied with the service we received and I would like to say thank you very much to Bevan and Kim for making everything so easy and so stress free. They are both fantastic people and fantastic at their jobs.
Thank you for the patience and answering 1001 questions!
Bevan is an absolute legend who goes above and beyond. Repeat customer.
Bevan is so good at servicing the needs of his clients. He gave us excellent advice throughout the process and went over and above every step of the way.
I wouldn’t use any other broker, he worked tirelessly to deliver the best outcome for us.
Best,
Adriana
Bevon once again did a fantastic job looking after our mortgage application. I would highly recommend him to my friends (which I have done the past 5 years).
Bevan and the team were very supportive throughout the whole process. The were willing to meet us at times that suited us and we found their constant communication was outstanding. Very professional - would highly recommend!
Great personal service and Bert pleased with the outcome. Got a bit overwhelmed with the requirements at times and the team were very quick to clarify.
Very pleased.
Awesome experience by true professionals! Warm welcome and truly caring for us to make sure we got the best product and met our goals!
Service went above & beyond!
We have used Smartline (Bevan) several times now, and have always found him extremely patient and clear in delivering our options with regards to our financing arrangements.
Overall I was very happy with the service and outcome of my mortgage application. My only area for improvement would be to be more thorough on following up on emails - several of my my queries were unanswered and I had to follow up.
Bevan is a genuine guy, it comes across immediately. Really happy he was able to help me out.
Bevan is a consummate professional whose deep knowledge and relentless work ethic served us throughout our mortgage experience. The team at Smartline were able to adapt to our unique mortgage requirements and maintained communication throughout.
Bevan was great! He helped us with everything we needed and more! Highly recommend.
Full understanding of their products and offered sound advice. Felt very comfortable at all stages of the process. Bevan and Kim are fabulous people and could not recommend their services enough.
Bevan was a tremendous help throughout the process of obtaining our home loan. Knowledgeable, hard working, and able to make the most difficult financial concepts easy to understand, we were so impressed with Bevan and so glad he was on our side!
Bevan and Kim were awesome, went above and beyond, they are professional, diligent and respond quickly to any queries. I would highly recommend them.
Bevan is such an wonderful human being and amazing at his job! We would have never been able to get our dream home without Bevan’s help and for that we will be forever grateful.
Bevan's service was very professional. He listened, clearly explained all options and delivered a product which was perfect for my situation. I wouldn't hesitate on recommending Bevan in the future.
Bevan was professional and accommodating at all times as well as being friendly and easy to work with. We are very satisfied with our outcome and would happily recommend his services.
It was my first time with a mortgage broker. Bevan was awesome and has helped me with previous home purchase attempts where I had been unsuccessful bidder. He has provided an awesome service and I would recommend him to anyone. Thanks.
Bevan and Kim have always provided a fantastic personal service. That is why I keep using their services. Proactive and prompt and friendly and efficient!
Very happy.
First class service all round
This is our first property-purchase in Australia. The services Beavan and Kim provided were comprehensive and of high quality (I think). Beavan basically guided me through the whole procedure.
Went really smoothly & ended up with a great result
Bevan is fantastic. He is always happy to explain any questions I might have, and guide me through anything I may not understand. I appreciate that he has a long term view of my loan, and helps me to plan for the future.
Bevan was extremely helpful from the get go, and would highly recommend him to anyone looking to buy a house.
Bevan and Kim are a great team. Very pleasant and easy to communicate with, gave us all the advice & info we needed. Answered every question very professionally. Top marks to them.
Bevan continues to deliver exceptional service based on up to date knowledge of the market and the best loans to apply for, considering personal circumstances. He is highly professional, competent and accomodating with appointment times. I always recommend his services to family and friends!
Keep on keeping on. Satisfaction with service and the outcome was exceptional
Wonderful and professional service
Bevan was a great help in offering advice and arranging our loan in a timely manner. Highly recommended.
Very professional. We have dealt with Bevan before and we had just the same service if not better than we previously did.
Thanks to Bevan.
Bevan and Kim went above and beyond for us throughout the entire house buying process, I can’t recommend either of them highly enough.
Bevan is extremely patient, making sure we understood everything which is very reassuring. He kept us very up to date with the process so we didn’t have to worry about anything
Just keep doing what you're doing.
Kim was really helpful too. We had some challenges with an old caveat but Bevan and Kim sorted that out. Good communication and great service.
Bevan\'s guidance and knowledge helped us make an informed decision when trying to find the right home loan for our family. With Bevan\'s advice and the decisions we have made this has enable us to make substantial savings to our home loan. We will now be able to save thousands of dollars yearly in fees and loan repayments. This process was made extremely easy by Bevan. Thank you
It was good working with tony and smartline team.they provide excellent service undestanding client situation without any hassel and stress in a time frame.i am very happy with their service and would recommend anyone to go for smartline if they need any home loan assistance.
Thanks again
Amlesh
Bevan was amazing. The courtesy and concern he showed to our family was amazing. I would very confidently recommend Bevan to anyone
Thanks to Bevan and his team for helping with our refinancing needs.
The whole process of switching lending providers was seamless and completed with only a couple of evening appointments.
We especially appreciated Bevan coming out after hours to fit in with our schedule.
His expertise has helped us save thousands of dollars in interest over the coming years.
John and Sharon
Bevan has now assisted me with my original loan and re financing over a 12 year period. I have recommended him to a number of people as I value his integrity. He is always available and accommodates your busy schedule.
Simply put, Bevan\'s service was exceptional. He went above and beyond to secure a competitive deal with the bank for my partner & I and was clear and concise in all communication from the first day we met. When it came to settlement he (without hesitation) ran documents across Perth for us to arrange relevant signatories and somehow drew upon all of his financial contacts to enable us to settle before the weekend when it looked like we were going to be otherwise faced with delays.
I would gladly refer Bevan to all of my friends & family and I look forward to continued discussions with him and his assistant Kim in the future. Thanks again Bevan!
Bevan was recommended to us by friends several years ago when we were looking at purchasing our first home. He has looked after our homeloans ever since. Choosing the correct loan ourselves would be nearly impossible. Its invaluable to have him take the hundreds of products out there and instantly dismiss those that don\'t suit, leaving you with a handful of suitable choices which he can discuss the pros and cons of, helping us choose the best product for our situation. Bevan is always flexible, patient and most importantly knowledgeable and informed. After 8 years, and several restructures, we wouldn\'t use or recommend anyone else.
Bevan's extensive experience in the lending business was a great benefit to me when purchasing my property. Many options were offered and discussed to meet my needs. I appreciate the great support and the professional and efficient service both Bevan and his assistant Kim displayed throughout and after settlement, making the experience enjoyable and stress free to me . I look forward to the continuing association we have formed and would highly recommend Bevan to anyone seeking assistance from a loan advisor.
Bevan\'s extensive experience in the lending business was a great benefit to me when purchasing my property. Many options were offered and discussed to meet my needs. I appreciate the great support and the professional and efficient service both Bevan and his assistant Kim displayed throughout and after settlement, making the experience enjoyable and stress free to me . I look forward to the continuing association we have formed and would highly recommend Bevan to anyone seeking assistance from a loan advisor.
We have enlisted Bevan a number of times to help us with finance. We trust him implicitly and his level of customer service is outstanding. Bevan\'s communication throughout the process is both excellent and reassuring. Bevan takes the stress out of applying for finance and we would thoroughly recommend his expertise and service.
I felt Bevan was very professional and open to educating myself on how it all worked as this was the first time I had been involved in this type of service. He was punctual and available for enquiries and assistance as I understood it.
Bevan was very approachable and a super nice guy. His advice was very transparent and he worked outside normal hours to accommodate our work schedule which was one of many things that made our whole experience easy and seamless from our perspective.
As always a great service from Bevan, we will continue to recommend him and Smartline to others.
As usual, we only received the best of service from Bevan.
Bevan was excellent. He was readily available and kept in regular contact with me throughout the entire process, and he secured for me a loan which I was very happy with. I\'d have no hesitation recommending him to others.
I found Bevan to be very professional and willing to do further research and not \"settling\" for a quick deal. He was always contactable or was contacting me with updates regularly. Overall I was impressed with Bevan and would highly recommend him and work ethic.
I have engaged Bevan and Smartline\'s services many times over the past few years and recommended Bevan to family and friends. Bevan and his PA Kim, are polite, professional, highly knowledgeable and provide outstanding customer service. They both helped me complete complex paperwork, let me know the stage my loan was up to and also got me a fantastic interest rate with Bankwest. I truly trust Bevan to source the best bank deals for me and look after me and my financial interests. He even let me have some \'splash\' money to continue living the lifestyle I like but advised me how much to leave for my \'capital gains\' tax bill at the end of the financial year. I would go nowhere else!!!! Thanks Bevan and Smartline!
Bevan is an exceptional mortgage broker. Went well beyond my expectations.
Bevan was fantastic to deal with
I felt that he had it all under control ( which he did ) very easy to communicate with
Great service. Right product with timely delivery. Couldn\'t ask for much more.
Kim Harrison also provided excellent assistance.
We have been using Bevan O\'Farrell for many years and have always found him to be exceptionally helpful and professional. My wife and I have just utilised his services again through Smartline and I would thoroughly recommended the service to anyone.
Bevan is a great mortgage broker and I would recommend his services to anybody looking to remortgage or getting themselves into a new home.
Looking forward to using Smartline in the near future again.
Bevan was excellent - he made everything very clear to us, made himself available whenever we needed his advice and made the whole process as smooth and stress-free as we could have hoped for.
We received excellent service from Bevan, as we have done for many years now.
While it was a difficult process due to the nature of the transactions that occurred, Bevan was always positive and we ultimately got the result we were after.
Bevan is brilliant at what he does and always has the clients best interests in mind. He is available to clients 24/7 and doesn\'t commit to anything he can\'t deliver. I WILL use him every time I am adjusting my finances. I am very grateful for his services. Thanks Bevan!
Bevan's advice and concern to ensure we selected the right product for our needs was outstanding. We always felt confident with the service he provided and the way he continually kept in touch with us once we had chosen our product. It was exactly what we needed and in our own time. Many thanks Bevan Sincerely Rosemary and Gordon
Bevan and his team are great whenever we need them they are there for us
Bevan was refered by a family member who always uses his services. Found him flexible and easy to contact and if he was unavlaible he had an assistant to talk to me. Bevan only offered products which would benefit my situation. Would refer him to anyone!
Bevan and Kim were beyond helpful, much appreciated guys!
Kim Harrison also assisted with the re-financing of our mortgage. My husband and I were just as happy with Kim as we were with Bevan. Thankyou
Bevan continues to provide us timely and impartial advice on various loan products available to us.
Bevan spent several hours on a Sunday morning explaining options available to us for re-financing our mortgage.We had an action plan and Bevan had prepared many figures and options available however Michael and I changed our minds and Bevan's figures became obsolete. Bevan had to then re-calculated and re-assess our options. All that work was done and our finance settled 3 weeks ago. Bevan was extremely helpful and we have what we wanted.
Smartline make our dreams come true, Bevan is an excellent advisor and i would strongly recommended to my friends. In behalf my family we will like to thank Smartline for your help.
Bevan was fantastic, we told him that we were going on holidays and he got our loan approved and paid out in less than 2 weeks!!!
Bevan sorted everything out despite tough scenario
Bevan was very patient and explained thoroughly our options and the positives and deltas of each. We were also impressed on his work ethic and the fact the he followed through on a fee issue, which resolved in us getting the money reimbursed.
We have dealt with Bevan on a number of occasions now and have always received first class service. He always manages to secure interest rate discounts for us.
What Bevan had to do for me was incredibly hard as there was a short time frame. I live remote and to get all tge paperwork sent and signed was amazing. I have already forwarded a friend on and Bevan has also helped out. I would also like to thank his team as they also helped out.
I really found smart line very very helpful from the start. Any questions we had were answered in simple terms, nothing was too much trouble and no question was considered irrelevant. Thanks to Bevan and all his staff for making the whole process as easy as possible for us!
Bevan handled my personal situation in a professional manner and persisted with the bank when i strongly believe others would not. That is to say, Bevan is an 'exceptional' broker in the true sense of the word. His team was also very prompt and on top of the day-to-day issues.
Bevan found me an excellent mortgage rate and nothing was too hard for him! Absolute champion.
Bevan was a wonderful broker! We had a very complicated loan situation and in the end everything fell into place nicely. He was very honest and upfront with our options and saw us through to settlement in a very timely fashion.
Bevan provided a wonderful mortgage broker service - he had done his research before our first meeting and ensured the loan application process was started as soon as possible. His explanations were always clear and detailed and he was easily contactable throughout. I will be highly recommending him to family, friends and colleagues.
Bevan was reliable and professional and i was very happy with the service he provided to me.
Bevan exceeded my expectations as a mortgage broker. His amazing attention to detail, timely follow up of issues, and the simple way that he explained very complex issues are his strengths. Nothing was too much trouble for Bevan and I am very grateful that he helped me transition from a finance institution that had become lazy to one that welcomed by business. And he has saved me thousands of dollars per year in interest.
Bevan O'Farrell for President. This is the third time my wife and I have have used Bevan to organise our mortgage. As always he does a great job and goes beyond what is expected. Thanks.
Bevan was a great help 12 years ago and I have not been disappointed thus time. Thanks again.
Bevan O'Farrell is a consummate professional, reliable, knowledgeable and approachable at all times. Bevan takes the utmost care to keep you informed as to the progress of the loan, to relieve any anxiety even when time is of the essence. I will always send my business and refer my friends and family to Bevan O'Farrell for assistance in the future.
As always had great service from Bevan and his team. would and have recommended to friends and colleagues
Every thing was very relaxed and explained well
This was the first time I have used the services of a Mortgage Broker. Bevan and his team were efficient, friendly and assisted me in every way. I could not have had a better experience and have already recommended his services to a friend and will do so again in the future.
Bevan assisted me greatly.
I have dealt with Bevan over a number of years now and have been very pleased with his assistance, advice and outcomes. I have recommended him to a number of my friends, who have also been very happy with the loan and outcome of dealing with Bevan.
The best - I know I can rely on my mortgage broker. Wonderful experience!
I would also like to recommend Craig Hill he is Bevan's assistant. We are very fortunate to have two people who look after us in every way possible. I would like both to be credited for their time and efforts they put in for us. Narelle McCartney and John Mayer.
Bevan once again provided great service to organise our loan quickly with no problems. Thanks!
The support we received from Bevan and Craig was amazing. The flexibility in meeting us and being able to contact them after hours made the whole process do much easier for us as we both work full time. They really took the stress away as we were confident that we were in good hands.
Once again, Bevan was fantastic through the entire process.
I would recommend Bevan O'Farrell to all my friends and family in a heartbeat but would also like to acknowledge his assistant Craig Hill between both of them they have not only assisted, helped and put up with us being unavailable. I would definately recommend them both to anyone. My brother Allan O'Grady recommended Bevan and he has been fantastic but also Craig has also so I want to thank both of them for their patience and understanding and will do more business with them as we are looking at another property next year. Thank you both it been a great journey. Narelle and John
Bevan is well organised and follows through paperwork to the end.
In sensitive circumstancews Bevan provided service above and beyond that of a mortgage broker which is much appreciated. I recommend his services to everyone.
Bevan was a great help throughout our recent move. Not only did he find the right mortgage for us with the sharpest rates, he went out of his way to ensure that our transaction went through without a hitch. He was in constant contact with our real estate agent, settlement agent and our new loan provider - often outside normal business hours - to make sure it all ran smoothly. We can't recommend him highly enough.
Bevan was most accommodating and went out of his way to help me and meet with me when I was experiencing difficulties. His prompt dealing with my loan application and loan acceptance actually saved me 0.4% on my interest rate. I would definitely recommend Bevan O'Farrell to any of my friends and family.
We approached Bevan at a time when we needed really good advice on restructuring our mortgages. We had been let down by an adviser from one of the big four banks and we had completely depleted our financial reserves. I cannot speak highly enough of the service we received from Bevan. He acted very quickly, providing an excellent solution which suited us perfectly. We now feel very relieved to be back in the black, on the back of some great advice and a perfectly structured solution! Thanks very much Bevan!
In one word Bevan was BRILLIANT! He walked us through the loan process step-by-step and was available 24/7. Bevan was approachable, patient and a great source of information and advice. We will not hesitate to contact Bevan for all our future loan enquiries. Thanks again Bevan and Smartline
Cheers,
Jemaine & Arrie (proud 1st home owners) :)
Overall I was happy. My only gripe would be that I supplied a lot of information by email before our meeting but the email seemed to have been overlooked as he asked the same questions again at our meeting. After that I was very happy with how the whole refinance was followed up particularly as I myself was quite disorganised!
Bevan's advice and support in our loan arrangements over the last 5 years or so has been great and very much appreciated. He has always been available, understands our needs, quick to respond and done an excellent job in getting us the best deal going. Bevan and his support person, Craig did a fantastic job in recently setting our new loans. They dealt with a number of errors in the bank documentation and worked very hard to have the loan facilities in place in a timely way.
We haven't delt with Bevan often but we always will, because of his knowledge, experience and how comfortable he makes us feel through the whole process no matter how long it is between visits. He always keeps us well informed and really takes the pressure off us with anything to do with the process. A true professional.
I was also assisted by Craig Hill.Bevan and Craig delivered outstanding service at all times. They demonstrated empathy, patience and always made me feel very comfortable at all times. I would have no hesistation in using the services of Bevan and Craig again and would also recommend them to others. Excellent service.Thankyou....Shauna
Bevan and Craig did a great job. They deserve a greater commission.
Bevan is extremely responsive and managed to ensure that our financing was executed to allow property settlement even when we had messed up the timing and signing of documents
Craig Hill assisted very efficiently as well
Bevan is reliable and I trust his advice
Great service once again.
Bevan was great. Good personallized service.
Not much to add really. When I requested extra information on loan comparisons and for advice on which product fit our current situation best, I got it. I was impressed a few months ago when I was proactively informed that a new loan product was available that would save us money.
I believe that Bevan went above and beyond to assist us with our mortgage choices. He was recommended by a friend who had had a similar experience.
One thing i liked most was that Bevan always rang us back and if he was busy he asked craig to help him so we received our answers asap which is a wonderful thing as we are quite new to the investment game.
Bevan has been very courteous, and efficient in dealing with our mortgage application. Our only dissatisfaction was the advise with regard to the FHOG. The initial advise was incorrect - a mistake that has cost us dearly ($7000)- money we have had to borrow from family to cover this error.
Bevan provided an excellent service from our initial meeting. He was able to advise on the best bank offers to fit the loan that would suit me. He was able to advise on 'off set' accounts and other deals. Bevan was also able to support me in reading the 'fine print' on the loan and assisted in completing the bank and settlement agent paperwork.
Bevan was extremely helpful and communicated very effectively
We have used Bevan for quite a few years now and have always been extremely satisfied with his service which is always professional and efficient and we will continue to use Bevan in the future.
Bevan was excellent, he made us feel very comfortable about what we could realistically achieve, and was extremely patient and accommodating when we changed our minds about how much we would like to lend.
Bevan is without question the most professional and reassuring service provider that I have dealt with personally or professionally. At no time did I doubt that he complete control of our affairs and I was only able to sleep at night with that peace of mi
Bevan is without question the most professional and reassuring service provider that I have dealt with personally or professionally. At no time did I doubt that he complete control of our affairs and I was only able to sleep at night with that peace of mi
Bevan is without question the most professional and reassuring service provider that I have dealt with personally or professionally. At no time did I doubt that he complete control of our affairs and I was only able to sleep at night with that peace of mi
