Reviews
Average client rating
5/5 From 171 Reviews
Very happy with the service from Deb, good communicator and patient with all of our questions
Deb is wonderful to work with. Deb helped me to establish realistic goals, and was relentless at helping me to achieve these. I will definitely keep engaging Deb Smith in future.
Recommend Deb highly, very responsive and knowledgeable. Made everything easy and quick. Thank you
Deb was absolutely amazing to deal with Extremely organised, really knows her job and does it very very well.Id give her 10 starts if I could. Cannot recommend her highly enough
Deb was an absolute superstar the whole way through, even through the longer wait time of land to settle she was with us every step couldn't reccomend more
Deb is great After huge changes in the market and interest rates, Deb explained it all and helped me find the best mortgage loan I could get Highly recommend Deb to anyone who is looking for a mortgage broker
Deb at Smartline was fantastic to deal with and helped us considerably. Any questions we had were promptly answered. Debs and Smartlines expertise was second to none. Highly recommend
Deb is Fantastic. We bombarded her with a LOT of questions and she answered them swiftly and supported us all the way through our settlement. She is highly efficient and patient with my partner and I through everything.
Deb Smith is an outstanding Broker. She is diligent honest and detailed. She actions all requests with passion and ensures that timelines are met, to achieve a realistic outcome for you. I highly recommend Deb Smith from Smartline to anyone looking for a broker.
Simply put she is an outstanding human and professional which is reflected in her work.
Great service by Deb
Deb was very helpful and responsive to questions throughout the settlement. I appreciated Deb's thoughtfulness with regard to my situation. Her prompt service provided a smooth and quick settlement. I highly recommend Deb for any mortgage advice or assistance.
Working with Deb Smith was an absolute walk in the park, her prompt responses and pure professionalism made the buying process extremely simple. Over the short period of working with her, her effective communication and willingness to go the extra mile was shown through her hours she put in to get me into my first property. I’m sure I will be working with Deb in the future, can’t recommend her enough, she’s excellent at her job.
Deb is amazing to work with. Always goes above and beyond to help!! I do highly recommend Deb to anyone I hear saying they need to speak to a mortgage broker.
Deb is amazing at what she does. She communicating back at forth with me around my busy schedule seem like a breeze. She was patient and understanding when explaining options that can seem complicated and confusing and ensured I understood everything correctly before making any final decisions, making sure my mind was at ease with every step of the process to lead me to a well thought out decision that benefited my individual needs.
Deb was absolutely amazing as she helped me organise a loan for an investment property. Nothing was too much trouble, no question too silly and she was so patient as I gathered documents. Everything was seemless and efficient - I highly recommend her services. We will continue to employ her services going forward.
I can not thank Deb enough for all the hard work she put in to help my partner and myself get our first home loan! She was very professional and was able to deal with all the curveballs from the banks. She was particularly useful in explaining all the ins and outs of home loans as it was our first time. I would highly recommend.
Deb Smith from Smartline is an amazing Mortgage broker and I highly recommend, her dedication was amazing throughout my difficult process and she achieved all that she was possible. If you need any assistance with your brokering needs call her ASAP you will not be disappointed
Deb is extremely professional. Absolutely amazing experience from the first moment.
Deb Smith was amazing to deal with. Deb is very easy to talk to and great at her job. Her response time is very fast and she is able to answer questions quickly and professionally. Deb is hard working and enthusiastic about her job, which really shows. Deb is committed to getting you the best value finance and I would 100% recommend her to future customers.
Unreal.
Deb was able to explain everything involved in the process along the way and I felt that no question was a silly question, as I knew nothing about a mortgage and purchasing a property. She made me feel comfortable and informed the entire time and swiftly responded to any of my concerns and questions.
It was a breeze in the end and am very glad I reached out to her when I started looking at properties.
I will continue to work with Deb myself and will also continue to refer any of my friends and family that are looking to purchase property to Deb.
She’s truly amazing at what she does!
Deb has been truly amazing for us over the past 12 months! Helping us refinance our land, obtain a new home loan, and then get a car loan - something we never imagined happening over a year ago. Thankyou Deb for your hard work and early morning emails keeping us up to date. We appreciate everything you have done and will recommend you to anyone that needs advice!!
Deb & Jodie were amazing to deal with. Made things so much easier and understanding for first home buyers. Great communication and really care about their clients. I can’t thank them enough.
Deb was amazing during my mortgage refinance. Painless gathering of data, prompt analysis of options, proactive communication, everything Deb did made this refinance a breeze. Settlement date changes, bank delaying documents, nothing gave her pause, she jumped in and had everything back on track quickly. I felt supported and encouraged and came away feeling brilliant about the whole refinance and my future. Thanks Deb!
Deb is hands down the best adviser I have ever dealt with. She is ever so patient and kind the entire time. She kept engaged and kept me informed, she was really part of the journey with me.
If I could give extra stars, I would. Deb Smith was exceptionally professional from beginning to end in the mortgage process. Her knowledge was second to none and nothing was a bother. Exceptional customer service. Thank you Deb
Deb was fantastic, we got results in two weeks which our previous broker had been trying for two months. Very open and regular communication, explained the whole process really well and let us know as soon as there was any hiccups.
Deb was fantastic, we got results in two weeks which our previous broker had been trying for two months. Very open and regular communication, explained the whole process really well and let us know as soon as there was any hiccups.
Deb was extremely professional and approachable, went above and beyond to make the process smooth, and has still made herself readily available even after the application was submitted
Thank-you for everything Deb! Especially you willingness to answer all my questions, until I felt satisfied. Your professionalism, knowledge and friendliness was impressive and made me feel like I was in very capable hands. Highly recommended!
We used Deb to refinance our mortgage and from the very beginning Deb was always available and always there to answer my calls, she went above and beyond to find the right lender for us and get us the best results and value. I couldn’t thank Deb enough for her hard work and dedication in helping us with our finances. We can’t wait to use Deb again to help us buy a new property.
Deb was amazing she was very patient with me, id recommend her to anyone. Deb made it very easy to understand and walked me through it step by step as its very daunting. But I couldn't have done this without deb's help
Deb from Smartline In Wallan was amazing to deal with! From the first phone call I felt at ease, Deb’s friendly service was great and made the whole process a enjoyable experience. Will definitely use The team at Smartline again in the future.
This is the second time Deb has sorted finance for us. She is always professional, punctual and ensures that we know where the process is up to.
Deb Smith was energetic, informative and kept in touch throughout the loan application process. I'm very happy with the amount of effort put in to make my loan happen in some fairly unusual circumstances. There were other institutions that failed.
Deb Smith really delivers in her promise of finding the best deal that meets the needs of the client. Her ability to listen and relate to the specific needs we had made it a joy to deal with Deb. I would highly recommend Deb to anyone.
Deb was wonderfully helpful, informative and approachable. Highly recommend!
Deb is hands down the best adviser I have ever dealt with. She was patient and kind the entire time. She kept me engaged and informed, she was really part of the journey with me. 100% will deal with Deb again
I had the absolute pleasure of working with Deb to buy a bigger home. From the moment we started working together, I felt supported and understood. Deb was extremely helpful and went the extra mile. She also connected me with other amazing services.
We have shifted mortgage providers three times and the experience with Deb has absolutely been the most positive of them all.
Very helpful and always looks out for the needs of her clients.
I cannot recommend her enough.
My sincere thanks to Deb for all of support throughout this process.
We have changed our mortgage provider three times in a 7 year period and this most recent experience with Deb has been the best of the lot.
Would highly recommend Deb to anyone needing a broker!
My partner and I were first home buyers and the process seemed quite overwhelming until we saw Deb. We had seen a broker previously and felt confused and disappointed with the borrowing capacity advised. We were then referred to Deb by a family member. She explained everything so clearly, answered all of our many questions, and advised our borrowing capacity was indeed much higher than we were originally told.
Deb then facilitated the loan application process with a great outcome. We had some timing issues with the First Home Owner Grant and settlement as our vendors wanted a quick settlement, but Deb and our conveyancer (recommended by Deb, she was also great) pushed and got it all sorted for settlement 3 days before Christmas.
We would have no hesitation in recommending Deb to any family or friends looking for a broker, and we look forward to working with her again in the future.
Deb is fantastic. Extremely knowledgable and genuinely does what is in the Client's best interest. We have utilised Deb's services several times and will continue to do so. Thank you Deb.
Deb was very helpful every step of the way. I have recommended Deb to friends and family already and would highly recommend people talk with Deb before doing anything.
Deb was fantastic to work with. Not only did she explain absolutely everything, which was perfect for us first home buyers, but was also there to answer any questions that we had throughout the process. I highly recommend Deb.
Deb was courteous, pro-active and most of all transparent. The process was smooth from the beginning to end. After recommending her for many years to clients, friends and family, it was great to finally be her client!
Deb and her team went above and beyond to assist from the beginning to the end of the journey. Always approachable, Deb provide the best customer service I've ever experienced in the mortgage financial area. Her ongoing support was also a big bonus
Deb was always in the ball and looking after our best interests throughout the whole process.
Deb was absolutely brilliant! Always provided excellent advice and was easily able to put anxious minds to rest. Highly recommended.
Deb Smith was absolutely amazing, from the very first meeting right up until settlement of the home. Deb was down to earth friendly and always happy, explained everything at each step that needed to take place, was only ever a phone call away and always willing to answer the phone.
Can’t recommend Deb highly enough if you are looking for a mortgage broker, you won’t be disappointed.
Many many thanks once again
Ruth
Deb is fantastic! She is available to answer any questions and follows up as needed.
Deb was absolutely brilliant. She was there for us at any time, especially when we had some major issues. She was unflappable, calm and one of the most professional financial people we have come across in our time.have already recommended to friends.
Deb is excellent! She always takes our phone calls, is in contact with us to see if she can assist and is completely genuine. I have referred Deb to many of my friends because of her understanding nature and helpfulness!
Deb Smith was such a wonderful support during the process buying my first home. She answered many questions, gave useful tips about spending habits & maintained excellent communication. She hand delivered me loan docs to sign during COVID. Thank you!
I couldn’t believe how simple the process of refinancing our home & the acquisition of an investment property was with Smartline.
The person we dealt with at Smartline was exceptional & had all the answers we needed!
Deb was amazing with helping us refinance and assisting with our finances. I have since recommended Deb to others and have no hesitation in recommending her to everyone. Deb really does go above and beyond!
Great experience made the whole process very easy
Couldn't fault the service and outcome provided by Deb.
Was seeking a 7-year term but could only establish something over 5-years which will take a little bit of adjustment for me ... but the fact I can now receive the medical/dental service I require need was the outcome I desperately needed.
Wouldn't hesitate to recommend Deb to anyone, her available, accessibility and prompt communication was top notch.
Deb was great to deal with. Dealt with our purchase professionally, going above and beyond to complete it under trying circumstances.
Thanks Deb
All my correspondence was handled over the phone and by email, very efficient.
It was a fantastic experience. Thanks Deb.
Deb went above and beyond for my husband and I. We had multiple issues with paperwork with our bank, as well as our overdraft and Deb went out of her way to find resolutions to every single issue that we encountered. She worked late nights and early mornings to make sure that our loan got across the line. We happily recommend Deb to anyone who is looking for a broker.
Deb was just fantastic and made the process of refinancing seem easy because she managed it and just asked us for info when she needed it. It removed the overwhelm and we are so grateful
I depended on Deb’s high standards and her can-do, no fuss, pragmatic approach. I was not disappointed. Deb met my need to understand every step of the process with patience, humour and professionalism and ensured I was crystal clear and confident about each and every detail before moving me forward. I am thrilled with the service and the outcome.
Deb and Jodie were excellent communicators, and this really set them apart from other advisers that I have used in the past. They were also able to simplify all of the bank jargon and made us feel comfortable to ask as many questions as we needed. I would highly recommend them.
Deb Smith is the best financial adviser I have ever had the privilege of working with. I highly recommend her to my family & friends.
I can't think of anything Deb could have done differently. She's awesome
Deb couldnt be more helpful and kept us informed all the way through our refinancing. She was always accesible and accomodating to all of our needs.
Everything was perfect!
Deb Smith is the best ! proven by winning franchise of the year !
Appreciate all that Deb Smith has done for me. Explains the process and everything in a manner that i can understand. Always found Deb really helpful, really helpful, and always ready to offer assistance when i needed. Thank you Deb, i really appreciate all that you have done for me, your hard work, your patience, your understanding, your expertise, your advice, your knowledge, your advice, and so much more. THANK YOU DEB
I couldn’t be HAPPIER with the level of service Deb Smith has provided us over the last couple of years. She is absolutely amazing at what she does, not to mention a wonderful person too. Although we certainly aren’t her only clients, it feels like we are. Deb is extremely dedicated, and we are SOOOOOOO GRATEFUL to have her in ours lives.
We can not thank her enough for what she has done for us. We will continue to recommend Deb to all of our family and friends.
Holly, xox.
The best in business. Deb help us from start to finish. 10/10
Deb did a marvellous job organising a home loan for me, she found the right loan and followed it through. I would highly recommend Deb to anyone looking to organise a home loan.
I couldn’t have asked for any more from Deb during our loan process. She went above and beyond to find the best loan for us and get it over the line... even while we were overseas. I would recommend Deb Smith to anyone looking for a loan. Her knowledge of the product and passion for helping people is amazing.
It’s not often that you go through a stressful process like this and it was nice coming out the other side feeling like you have had the best help possible. Thanks Deb Smith.
Deb met and exceeded our expectations and we will always deal with Deb for all future financial needs. From the first phone conversation we knew we could trust Deb as she is completely transparent. She ensured we fully knew and understood the process and the decisions we were making, and went beyond explaining everything to us. Deb is so easy to deal with, very quick to reply or return our calls and she was always on top of things. Even more, she has a beautiful personality, cheerful, and always happy to help. I would recommend Deb to anyone!
As always Deb is extremely helpful and informative
Deb and her associates were excellent throughout the whole refinance experience. Was a long haul but got there in the end. 100% happy
Deb was great, keeping us informed and helping us to understand what was required from us to ensure a good outcome. Online accounts are easy to navigate, calculators are a great resource. Called to make some changes to payment dates and was very easily accommodated. Highly recommend Deb and Smartline.
We highly highly highly recommend using Deb as a finance broker!
It almost seemed too easy. We have a young son at home and Deb was able to come to us, which just made the whole experience a lot easier. I really like that she is able to work to her clients needs. She worked with us along the way and was able to give experienced advice.
Deb is a happy, bubbly, lovely, yet hard working woman who has her clients best interests at heart. So many wonderful qualities, that is rare to find.
She doesn’t just stop once the deal is done either, Deb’s service is ongoing. Not only that, but I look forward to to receiving my birthday card in the mail every year.
I have already recommended Deb to family & friends with absolute confidence.
Thank you sooooooo much again Deb for everything you have done for us and your kind and lovely words. You are truely a wonderful woman and we look forward to working with you again in the future.
From Holly, Scott & of course our gorgeous little man, Noah.
xoxoxo
Deb was very persistent in trying to secure the loan at the best rate possible, and she was very knowledgeable in the current big 4 practices. It will make a big difference to my bottom line.
Deb Smith is why I was able to achieve my home loan for buying my first home, without here I would still be back the start not knowing what to do. From the moment I walked into her office I wad treated with respect, with Deb explaining everystep along the way of what was happening, what was required of me and from me. She ensured every other person involved in this process were doing their job and ensuring they came though with what was promised/said. She isnt afaird of backing down and not letting herself or her clients be bullied. She is a specialist in her field knowledge and committed to her clients and their needs I couldnt recommend Deb Smith enough and Im already looking forward to working with her again!
You're a legend Deb!
Deb was amazing if I could give her a million stars I would! We would not be in our home without her, I have recommended Deb to all of our friends and family
I thought Deb was a complete professional - available, honest and diligent. She took the time to make a phone call when she sensed things were getting overly complex for me and explained how the loan worked. Also Jodie Frenkel, who works with Deb, was excellent at following up and correcting some incorrect information and keeping me informed. I felt very well supported by them both.
Deb was amazing. She made sure I was comfortable and fully informed through the entire process.
Deb was super helpful and gave us lots of ideas for how we could work through our home loan process. We had some difficult circumstances to sort through, but she was with us every step of the way. She was calling and following up with potential lender and keeping in contact regularly with us. We are super excited to be a first home buyer in Australia! Deb was a huge part of that!
What can l say but,Deb Smith is a “Legend”
Positive nothings a problem great working expierance seting up my finances
Well done Deb Smith
Simply perfect. Thank you Deb.
Deb was an amazing help to us throughout the whole process. She was contactable at all times and happily helped us with all our questions, big and small! When we had trouble understanding the bank paper work she made a time with us and visited to explain everything in basic terms
We were absolutely thrilled with the service that Deb gave us & our daughter, we have since referred her to two other people couldn’t be happier with how easy she made the process 10/10 from us!!!
Deb Smith was a pleasure to deal with, I was referred to her by a good friend of mine, needless to say I'm very happy with the recommendation. Deb's witty sense of humor along with her in depth knowledge of finance and her ability to simplify finance jargon made my property purchasing journey seamless and easy. I can't thank Deb enough for her support, guidance and patience throughout my journey to buying my first property.
We highly highly highly recommend using Deb as a finance broker!
It almost seemed too easy. We have a young son at home and Deb was able to come to us, which just made the whole experience a lot easier. I really like that she is able to work to her clients needs. She worked with us along the way and was able to give experienced advice.
Deb is a happy, bubbly, lovely, yet hard working woman who has her clients best interests at heart. So many wonderful qualities, that is rare to find.
She doesn’t just stop once the deal is done either, Deb’s service is ongoing. Not only that, but I look forward to to receiving my birthday card in the mail every year.
I have already recommended Deb to family & friends with absolute confidence.
Thank you sooooooo much again Deb for everything you have done for us and your kind and lovely words. You are truely a wonderful woman and we look forward to working with you again in the future.
From Holly, Scott & of course our gorgeous little man, Noah.
xoxoxo
Deb Smith has changed our life with her quirky wit and good humour she refinanced our loan and gave us back our freedom! I recommend her to everyone I meet, even if they’re not looking at getting a loan!
Deb Smith was great throughout the process and kept us informed of each stage. She worked diligently in getting what turned out to be a less than straight forward process across the line with a great result.
Deb supported us not only with the loan process but also with the buying process. She was always available to chat and talk about both loan options and limits (which we were constantly changing) as well as buying strategies. She also has amazing contacts such as a buyers advocate, convayancer and building inspectors. All the work is done for you so you can just focus on finding your dream home. Would highly recommend her services.
Deb supported us not only with the loan process but also with the buying process. She was always available to chat and talk about both loan options and limits (which we were constantly changing) as well as buying strategies. She also has amazing contacts such as a buyers advocate, convayancer and building inspectors. All the work is done for you so you can just focus on finding your dream home. Would highly recommend her services.
Deb Smith is very friendly and professional. She's been so helpful with my home loan. Cheers
Deb is very helpful and communicative. She was flexible when we had delays in various aspects of our settlement. Would definitely use Deb again.
I couldn’t be more happy with Debra and Karen who were both very helpful and professional.
I would recommend Debra & Karen to anyone.
Awesome service. Deb is relentless in getting the deal over the line. She is clearly very committed to her clients!
I had never done a loan of any sort and was quite unsure of what to do and how to go about it
A friend gave me Deb Smiths phone number and said this person is for you And they nailed it
My first meeting with Deb was great Deb is so very professional with every thing she does however the thing that made me feel at ease was Debs happy and very welcoming nature
Deb walked me and my partner through every step even having to readdress different things as I didn't really understand them until Deb re-explained them to me
Deb has the ability to keep you informed every step of the way that you cant help but you enjoy the hole posses
I have recommend Deb since we got our dream home and will continue to recommend Deb in the future as I feel she is one of the BEST in her field
So if you ever need to have people trained in this field this is the person you should get as Deb loves her job and it shows in every step of the way
Thank you smart line for this survey, so we can say thanks and to show Deb Smith what a wonderful person she is and for helping us get our dream home.
yours faithfully
Deb Harbridge
Excellent service received from Deb on numerous occasions. If mistakes were made she took responsibility and fixed them.
Deb was great and went above and beyond what we expected :)
Deb was terrific and made the whole process, quick, easy and seamless. We will definitely recommend her and the services of smartline to our friends. Thanks for making our transition easy.
Karen Smart was so awesone she is asset to your company. Karen is worth every penny. Warm regards Dwaine Lee Lugg
Deb is delightful, professional and thorough, very easy to deal with. Knows her stuff for sure. And her 'after sales service' has been great too.
Deb has always been very helpful, informative and supportive.
She always replied efficiently to any inquiry i had and i really appreciated the way Deb explained things in a way that i could totally understand leaving me feeling confident, re-assured and with no doubts or need to further question.
She is very approachable and has a great personality also!
She has always been a delight to deal with, will recommend Deb highly, thank you.
Beyond great service, even went to the bank with me to make sure I'd set up the right accounts. I trust that I'm in great hands and that Deb has my back. Couldn't be happier with service provided
Debra Smith was absolutely amazing, helpful beyond belief.. I have never dealt with someone so efficient in this profession.. Cannot express how grateful i am for her help and guidance in choosing and obtaining a new Loan Provider.. I highly recommend Debra..
The experience with Deb was fantastic and exceeded all our expectations. She was available for us at any time day or night and went over and above throughout the process. She understood our needs and worked to find the right solution for us.
We have had loans and used other mortgage brokers but we have never had such a positive and personal experience as we did taking out this loan. Its when things go wrong that you need a mortgage broker that takes on the task of resolving the issues as if it was their own. Deb did this for us.
I have recommended Deb and Smartline to many family and friends and will continue to do so.
Keep up the great work and continue to be the integral part of what can be a stressful process, making it easier.
Deb is a GoGetter who doesn't take no for an answer. It would have been impossible to settle on the property on time without Deb.
Thanks lots for making it all happen by working after hours on weekends and public holidays and informing us on all the steps.
to who it may concern
Deb Smith was one of the nicest people i have met and worked with for a very long time
Deb walked me through everything and even when she had to explain things for a second time she done it with a smile, and always made me feel at ease.
Deb is so very professional in her work and works in with you so easy We had early morning meetings up here in Bacchus Marsh She fitted in with mine and Tim's work times.
i do believe that your company is so very lucky to have her You can tell she loves her job which is so rear these days So i would and have recommend Deb to our friends and some of our clients that are all thinking of purchasing other homes
I would like to thank Deb for making our home purchase a great one and one that we will always remember for a very long time
Deborah Harbridge
Great service from Deb.
Couldn't be happier with the support and help from Deb. Really appreciate her time and effort. Thia
Debra quickly and easily arranged for my mortgage needs, while at the same time providing advice and insight into the process. I'll definitely use Debra's services again.
Deb provided a great service in securing me a loan where the deposit was a challenge due to changed rules and smoothed the bumpy road.
Deb went above and beyond to ensure that she found the right lender for us in a very short time frame. I don't think we would have sealed the deal without her.
She is extremely friendly and provided us with much confidence that it would all work out in time.
Deb also made everything clear especially in what documents were required.
She is still providing us with support financially and offering suggestions for us going forward.
ie budgets, phone bills etc...
Thanks a Million Deb.
Robyn & Dean. :) :)
Deb went above and beyond to help us achieve our loan and satisfied all of our expectations.
Very helpful
Great work to get me through a difficult time. Both friendly and professional. Was always kept well informed and importantly got the job done .
The help we had from deb over the period of applying to this loan was phenomenal could not say a bad word about the service that was provided.
My husband and me strongly recommend anyone to approach Debra Smith for their home loan. Deb was not only looking after us for our home loan she was also guiding us and advising us on her repayments. Deb was very confident and did not give up
Very friendly and easy to approach person, ready anytime to help with the queries. I can keep on saying more about her and the work she did for us. Thank you heaps Deb
Deb was amazing, she helped me through a very hard time with great guidance and advice. Deb went above and beyond even taking my panicked calls while she was on break. Could not be happier. Thanks Deb.
Great service from Debra, helpful and efficient and quick to respond to questions. And - she's a really nice and friendly person
Debra was fantastic in all her communication and follow up. She left no stone unturned to find us the right deal .would recommend her to everyone .
Deb Smith was amazing very friendly helpful and just took the pressure off me when I was applying for my home loan she filled in all the paper work all I did was sign. Anytime I called her she always called me straight back. I have told my family and friends anytime they need assistance with home loan to call Deb.
Deb was fantastic. She went above and beyond my expectations. She's an asset to your organisation!!
Deb was super friendly, very attentive, extremely clever and helpful in picking out the right deal that suited our needs. Also she was quite simply an all round lovely person that we enjoyed spending time with.
Great personality, excellent customer service...
