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Tayla Smith


Average client rating
4.9/5 From 274 Reviews

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30 May 2024  


I first talked to Justin a year ago about buying a house in Rockingham and I have finally just purchased one. Throughout the year he was always available for a chat and some advice. He also helped me through a tight spot. He did seem reluctant to give a preapproval from a bank as they often only last three months, but he did give me a letter of eligibility form himself which worked in the same way.

28 May 2024  


My experience with James at Mortgage Choice Rockingham was amazing. His expertise and professionalism made the entire process smooth and stress-free. James was always available to answer any and all questions and guided me through each step with patience and clarity. His in-depth knowledge of the market helped me find the best rates and terms. I highly recommend James Eaves for anyone in need of mortgage assistance. Thank you, James, for making this experience so positive

19 April 2024  


Great work from the mortgage choice team. Good communication, friendly, fast and effective and great to work with.

02 April 2024  


James and team were great through the whole process. Would recommend

28 March 2024  


James, Tayla Jill were all fantastic to deal with from the start.
We weren't sure in what direction we wanted to go James gave us the clarity we needed to purchase a new home the ladies updated us every step of the way.

20 March 2024  


22 February 2024  


Justin and Tayla were amazing, from explaining our options to execution. I highly recommend Mortgage Choice. Easiest stress free exprience and were always happy to answer any questions, no matter how trivial. Thanks again Justin and Tayla.

16 February 2024  


I had an outstanding experience working with Justin and Tayla as my mortgage broker. They patiently walked me through the whole process, answering all of my questions and addressing any concerns I had. They took the time to understand my financial situation and keeping me updated every step of the way. Highly recommend

14 February 2024  


What a great team of professionals James and his crew are , makes life easy when you got a team like this

13 February 2024  


We have used Justins services numerous times and have recommended him to family and friends.
Always friendly and explains things to help us understand.

07 February 2024  


Amazing smooth experience refinancing to a better rate and seamless process on his behalf. Made all the paperwork easy and communication was prompt. Very knowledgable. Thanks

25 January 2024  


James, Tayla, and Jill were all so much help and amazing to work with throughout the whole process Special thanks to James for always being available for our questions, and being so accommodating whenever we were unsure of something or needed clarity. Really appreciate their service and would recommend to all Thanks again guys

21 January 2024  


I have had a lovely experience with Mortgage Choice. Great customer service and available to help when needed. Thank you, Mortgage Choice.

04 January 2024  


I can't thank Justin and his team enough for their professional skills to get my finance sorted so easy and quick, I will highly recommend mortgage choice to anyone who is looking for a stress free mortgage process.
Thank you so much team and keep up the great service.
Thank you Justin and team, you have made my refinance process so easy again, I can't thank you enough.
Great job

22 December 2023  


James and his team were a huge help in assisting me with my mortgage. They answered all my silly questions promptly, and were constantly keeping me in the loop of the progress of my loan.
Thank you for being so friendly yet professional.

14 December 2023  


14 December 2023  


Excellent service. James and his team are professional and friendly. They go above and beyond.

13 December 2023  


James and Tayla have been amazing with their support and knowledge to help me obtain my new apartment. Every step was explained and Tayla made sure I was kept up to date with everything that was going on. I recommend Mortgage Choice completely. Thank you

07 December 2023  


Really good friendly environment and great service

01 December 2023  


James and Tayla made the whole process smooth and stress free. Would definitely recommend them.

09 October 2023  


James and Tayla have assisted me a few times, making the process easy and painless.

08 September 2023  


10 August 2023  


James and his team were amazing at getting my loan sorted so promptly - thank you

12 July 2023  


James and his team are very professional and efficient in all of their dealings. We have used their services for multiple property enquiries and the service is second to none. Thank you so much for everything James, very much appreciated yet again. We won't go anywhere else.

27 June 2023  


James and his assistant Tayla have done an amazing job, guiding me through every step of buying my first home. Can only recommend mortgage choice

27 June 2023  


27 June 2023  


Great knowledge and always there to help.

17 June 2023  


I can thoroughly recommend James Eaves and his support team at Mortgage Choice Rockingham. Through out the entire process he demonstrated an outstanding level of knowledge and professionalism and was happy to tailor a package to suit my individual needs. His patience and approachable nature made him a pleasure to do business with.
Thank you James ?????

17 June 2023  


Justin and his team helped us with the purchase of our new block. Their expertise in finance helped us get a great interest rate. They ensured that we knew every step of the way how our application was going right till the end. We will be in touch with Justin when we are ready to start building our new house. Definitely reach out to Justin and his team 1st before calling anyone else.

17 June 2023  


I can recommend Mortgage Choice Rockingham, James and his team kept me well informed throughout the process and it was smooth sailing. 5 star

17 April 2023  


James and the team were very professional, keeping us updated throughout the process and got us a great deal from a bank we have never used before. Highly recommended.

17 April 2023  


The Rockingham team provided a 110 service for their professionalism from the beginning to the end result. Highly recommended, you wont be disappointed.

17 April 2023  


We got recommended to go through mortgage choice from a family member of ours and were not let down We had been fluffed around from another broker for 6 months trying to get our finance sorted for a new home build as first home buyers and James came to the rescue as well as the rest of his team They had us up and running within a week well on schedule for our short timeline that we had to meet. James and his coworkers were all so very helpful along every step of the way at all hours of the daynight. Cant recommend them enough and am so grateful to of found a brokerage we will continue to use forever now.

17 April 2023  


Great customer service
Quick and efficient
Thanks James

17 April 2023  


From start to finish James exceeded our expectations, his advise was informative and knowledgeable which helped in the decision making process. I 100 recommend mortgage choice Rockingham to anyone looking to buy or build.

18 March 2023  


This is the second time I have used Mortgage Choice Rockingham. Once again they were fast, efficient, friendly and absolutely professional. I will definitely use them again for any refinancing. Thanks guys.

18 March 2023  


Excellent service Big thanks to Tayla Smith for going above and beyond for me. She made refinancing seemless and stress free and set me up with a good rate. Would definitely recommend

07 February 2023  


Thank you Justin and team. I appreciate all the effort put in helping me refinance.

07 August 2022  


05 July 2022  


The whole process was so simple. Everything was done for me and I was kept informed throughout the whole process.

02 July 2022  


James was extremely helpful in every aspect, including the re-mortgaging to accumulate various loans into one and was always available for advice and questions. Highly recommended.

01 July 2022  


James and his team are nothing short of legends! They were always available throughout the process and made the process all that much smoother. Highly recommended.

22 June 2022  


Justin is experienced and helped us with a difficult situation but assisted within his knowledge and contacts with the bank and got the loan across the line

31 May 2022  


Simply great in every aspect. I couldn't think of anything they could improve on.

24 May 2022  


17 May 2022  


17 May 2022  


excellent interaction always available great effort

18 April 2022  


I was extremely happy with the service that I received. They kept us informed at every step and made the process so much easier to negotiate. I would highly recommend them to anyone who is looking for a home loan, new or a refinance.

14 April 2022  


Great service from start to finish, thanks Tayla and Justin

10 April 2022  


Justin was fantastic to work with. Very informative, especially important with us being first home buyers. Always friendly and available when we needed him. 100% would recommend.

04 April 2022  


27 March 2022  


We will only to go James for our finances. He is professional, informative, has excellent communication and always ensures our needs are catered for

26 March 2022  


James went above and beyond my expectations, always available to provide helpful knowledge and support and ensured I was comfortable throughout the very daunting and stressful process of purchasing my first house.

15 March 2022  


Excellent, prompt and professional service from Justin and Tayla.

24 February 2022  


Really happy.

27 January 2022  


Very impressed with James and tayla and the setvice they provided made the whole process easy

24 January 2022  


Justin and Tayla provided excellent, personalised assistance, going the extra mile to ensure our loan was approved within the contract period. I would certainly recommend them and will use them again.

25 December 2021  


22 December 2021  


Justin's professionalism and service was absolutely outstanding. He provided us with the figures and explained everything up front on how and what is best for us. We had a really bad experience just before we went to Justin as we were going to give up. However Justin made this possible by providing us the correct information and support. The ease of this transaction was amazing and we cannot thank Justin and Tayla enough as we are now in our lovely home thanks to them. Truly outstanding

12 December 2021  


09 December 2021  


Justin has been supportive throughout the process of our loan, from chosing the best rates and conpleting documents. His expertise made the process easier for us. He gave us on time email and phone updates, following up the loan from the bank. It was our first home loan so we are excited. We are thankful we chose Smartline (Justin) as our broker. We recommend them.

04 December 2021  


James was excellent and extremely helpful every step of the way.

02 December 2021  


01 December 2021  


Justin Smith has been extremely helpful to me and my wife during this process of buying our first home. I would highly recommend him to family and friends.

28 November 2021  


21 November 2021  


28 October 2021  


22 October 2021  


I have known James for several years now and he has always been an absolute asset to your organisation. I have been attempting to refinance a family home (after a separation) for over 3 years and James kept me focused and my spirits up when I thought it couldn’t be done. Last week my loan settled and I am back on track to my financial dreams and aspirations. James always makes time to reply to all questions in a timely manner and I really hope I can use his services again in the future.

21 October 2021  


Easy to deal with and very friendly
Help on a moment’s notice
Thank you all

05 October 2021  


Justina and Tayla were both lovely to deal with, very informative and never had any issues getting into contact with either of them via phone or email. Phone calls we answered every time, or I was called back within 10 minutes of the original call. Emails were also promptly replied to. Would happily recommend Smartline to anyone looking for well organized broker for new or existing home owners.

27 September 2021  


James Eaves has looked after our financial needs for more than 10 years, he provides an outstanding service.

06 September 2021  


Justin and Tayla, were awesome Justin with the initial application providing us with plenty of options and information and Tayla with the follow up in ensuring everything flowed smoothly. Thanks heaps guys Highly recommend

26 July 2021  


We can not thank Justin enough for the professionalism he and Tayla provided. All enquiries where responded to immediately with the simply explanation we needed. We have used Justin on a previous mortgage and can not recommend this team enough. Finally living our dream with the advice and service given.

19 July 2021  


08 July 2021  


James was straight to the point and walked me through the whole process. He always kept me in the loop and what to expect. Would definitely recommend James.

24 June 2021  


16 June 2021  


James is the best! Great advice and fantastic service. We always recommend him to family and friends.

15 June 2021  


06 June 2021  


17 May 2021  


Both Justin and Tayla at Smartline Rockingham were fantastic. Very professional, helpful, responsive and patient with my many questions as a first home buyer. Highly recommend their services

15 May 2021  


James was incredibly helpful and made purchasing our house so easy. He was more than happy to answer any questions we had and even when James was on leave he replied to emails the same day we sent them. We couldn’t recommend James enough.??

11 May 2021  


James was absolutely amazing. I would and do highly recommend James to anybody and everybody. He has worked incredibly hard for us to be able to purchase our beautiful home. We cannot thank James enough he is outstanding.

18 April 2021  


09 April 2021  


James was fantastic right from the start - he was patient, and responsive to all of my questions and emails - would highly recommend him

08 April 2021  


James is always so helpful and there for any questions we have!! So thankful for him as our marriage broker!

23 March 2021  


Yet again James has helped secure a finance product that was the right one for our circumstances. Highly recommended.

21 March 2021  


James is a fantastic adviser, he always kept me up to date whether there was progress or not and I never had to chase him up once, daily emails and phonecalls, he made what could have seemed like a lengthy and painful process a simple and easy one.

12 March 2021  


James was very accommodating to my situation and provided a solution that enabled the desired outcome. He made the process completely hassle and issue free as well as always being available to provide information if needed. Highly recommend.

11 March 2021  


Service and professionalism was amazing from start to finish in getting finance for my first home!

22 February 2021  


I have only ever received exceptional service from Justin and his team. Great communication always aware of what stage my process was at.

10 February 2021  


Thanks to James, I’m now the proud owner of my first home. He was helpful, caring and calm, always got back to me as soon as he could to answer any questions I had and explained things in a way that was easy for me to understand as a first home buyer

03 February 2021  


James was exceptional he guided us through the whole process and came to us when necessary. James always returned emails, texts and phone calls promptly. If l ever win some money or inherit money l would contact James straight away how to invest.

03 February 2021  


Excellent service, James would go out of his way any time we needed help with anything, very reliable and professional. We would highly recommend.

02 February 2021  


31 January 2021  


James went above and beyond to secure a loan for us. Extremely happy with the service provided.

30 January 2021  


Justin was fantastic to deal with especially as we are sole traders and not the best for banks. Although we were thrown many hurdles Justin persevered and we finally got our loan sorted out. Highly recommend Justin

14 January 2021  


James was fantastic! He kept us informed through the whole process and he was always professional. He was incredibly helpful in securing finance for our dream house,and we couldn't thank him enough.

12 January 2021  


James was very helpful at all times. If I needed to contact him he would get back to me promptly. I believe all advice he provided was in our best interests and he helped us to get the property we wanted.

03 January 2021  


James went above and beyond to help me get my first home loan, kept me up to date the whole time and was very approachable.

21 December 2020  


James was AMAZINGLY helpful he didn't have to be but even on the weekend for last minute things I had questions for he would get back to me whenever he was able to and he wouldn't throw big words at me which helped me along much faster

13 December 2020  


Have used James Eaves for all our loans over many years. Just recently , James helped us buy a block of land and as usual , his service and communication was excellent. He even laughed at my rubbish jokes.

28 November 2020  


20 November 2020  


03 November 2020  


Justin was incredible, honest and to the point, but very approachable

31 October 2020  


Im wrapped it all came through, cheers

03 October 2020  


I procrastinated when it came to buying my first home, but now that I have I wish I'd taken the leap sooner, James made the process so easy and left me feeling confident with every decision and made sure no question was left unanswered. Thanks James!

24 September 2020  


My husband and i had put of looking into a house loan due to previous experiences..
When we were recommended James we found him to be soo caring and considerate that we left everything up to him..
He was a Blessing an made our lives so much easier..

20 September 2020  


Justin was absolutely fantastic. He made us feel comfortable and excited about our first home. I could not recommend him enough!

31 August 2020  


21 August 2020  


Justin Smith was absolutely fantastic. As a FiFo worker, i dont have communication via mobile phone, however Justin kept me updated throughout the whole process via means of messenger. Justin answered all of my questions i had to ask!

19 August 2020  


James Eaves was amazing!
Have great advise, made a manageable plan and we stuck with it to be able to build our dream home.
Thank you James
We’ll be back for the next one no doubt about it.

29 July 2020  


Justin was extremely helpful throughout our refinancing process. He secured us a deal that our existing bank could not match saving us $800 a month in interest! Thanks Justin

06 June 2020  


James was very knowledgeable, helpful and easy to deal with from start to finish, would definitely recommend to family and friends.

03 May 2020  


I had James Eaves from Rockingham assist me with consolidating my loans and refinancing. He kept me informed and was totally professional throughout the process. I will definitely recommend him to all my friends

22 April 2020  


Justin is a great adviser and got us a awesome loan, which dropped our repayments a lot!!

13 April 2020  


Justin did an amazing job at securing me a better deal and saving me thousands. Can recommend his expertise and tenacity in working through the loan process and chasing the best interest rates in these uncertain times.

08 April 2020  


Great service and availability. Nothing too much trouble.

31 March 2020  


This is the second time James has 'remortgaged' for us, and we were extremely happy with the service. He was always available to answer questions, help with documents, and give progress updates. Very happy with the new loans and the money we are saving.

23 March 2020  


Can not fault James from smartline, highly recommend him as me and my partner had to jump through a few hoops and he made the processes easy. even exchanged emails after hours! once again thank you james!!!

09 March 2020  


James was very professional with the loan from start to finish.He kept us up to date with everything that was happening with the process and he also took the time to explain all our options and found the best one that suited our lifestyle. Thank you

04 March 2020  


James Eaves does a very good job. He has been my mortgage broker for the past 15 years and I don’t know what I would have done without him all these years.

01 March 2020  


James was super helpful, very determined to get me what I needed. Would recommend his service to anyone looking to get themselves in a better financial position.

11 February 2020  


03 February 2020  


Best job ever ,top advise in a very professional manner.i would highly recommend to anyone James service

02 February 2020  


Justin Smith is always so knowledgeable and helpful he knows what is required, I highly recommend him and that's why I keep going back for his expertise.

29 January 2020  


Justin Smith was great it took some time and lots of hard work on his part, but he got me the mortgage.
I would without doubt recommend Justin and if I ever need to I would definitely use him again

24 January 2020  


James was wonderful to deal with. I was really unsure about what would work best for me but he took the time to explain my options and come up with the loan that best suited my needs. And then helped me through the whole process, made sure I understood each step and was always available to answer my questions or give me updates.

05 January 2020  


As always - Justin goes above and beyond to achieve the desired outcome - thanks again Justin

30 December 2019  


Justin Smith at Rockingham office was amazing and followed up right until the deal went through. He was professional, approachable and an expert in his field. Thank you once again

14 November 2019  


26 October 2019  


21 October 2019  


No comment required, Justin Smith was patient, informative and certainly helped us get the loan across the line

23 September 2019  


James is absolutely fantastic. He has worked with my mum for many years after he was recommended by a close family friend. He is very diligent, friendly and helpful. It is always easy to contact James and he responds promptly. He takes his time and goes out of his way to ensure that his clients are happy and comfortable. I am a first time home buyer so I was entirely oblivious and quite nervous but James made the whole process very smooth and easy - my mum and I will continue to use James for any mortgage needs in the future and happily recommend him to anyone looking for a broker. Thanks James!

26 August 2019  


19 August 2019  


30 July 2019  


Excellent service and information from the start to the finish. Highly recommend!

26 July 2019  


11 July 2019  


We have been seeing Justin at Smartline Rockingham for many years, would highly recommend him to family and friends. He was most helpful as always.

11 July 2019  


13 June 2019  


James was great always ready to answer questions and responded quickly . James make the whole experience so easy . Thank You for everything .

22 May 2019  


Our experience with James can only be described as outstanding. He was always on hand to answer any questions we had and his calm and professional manner help us overcome any concerns. We both felt we received the best of the best with results and customer service.

11 April 2019  


Laid back but efficient, helpful service. I would recommend Justin to everyone.

28 March 2019  


18 February 2019  


James made the process a breeze. Could not be happier with the outcome.

18 December 2018  


Justin was very helpful and responsive to all our questions and his knowledge professionalism and experience made home the perfect broker. 10 out of 10

25 October 2018  


03 October 2018  


Justin is always a pleasure to deal with.
He keeps us updated at all steps in the process.
He makes himself available at times to suit the customer.

02 September 2018  


James Eaves was wonderful. He explained everything to me in terms i could understand. He made the whole process very easy and i have recommended him to two of my friends already.

17 August 2018  


02 July 2018  


James was just as helpful as always. Can't fault him at all.

27 June 2018  


James was very helpful during the whole loan process giving us all our options and keeping us updated during the approval process.

18 June 2018  


16 May 2018  


Best adviser in this postcode and surrounding area by far

12 May 2018  


11 May 2018  


23 April 2018  


19 February 2018  


15 February 2018  


14 February 2018  


25 January 2018  


24 December 2017  


10 December 2017  


James is amazing! This is the second home loan he has helped us with now! His advice is always so helpful! Makes the "daunting" BUT exciting experience such a breeze!! Wouldn't hesitate to use him again in the future! ?? Thanks again James.

25 November 2017  


20 November 2017  


18 November 2017  


The whole process was made stress free by James and would recommend him to others

08 October 2017  


06 October 2017  


James was amazing. The honest and direct approach he used was exactly what we needed. James was right onto everything like a flash and I could not fault his service. I would highly recommend his service to others.

06 October 2017  


excellent service, always willing to speak or meet , and his advice was always sound and easily understandable even with the complicated deal we had to get done.
Would recommend James to everyone.

04 October 2017  


Justin is very easy to deal with and gets things done very quickly and smoothly. We would highly recommend seeing him to any of our family and friends.

20 September 2017  


17 August 2017  


Being a first home buyer, James was very clear with every single step of the way and would reply with haste to any questions we had even outside of business hours. 10/10 would recommend to use James.

12 August 2017  


Despite our tight time schedule James managed to organize everything efficiently and to our requirements. Very easy to deal with and well informed.

11 July 2017  


03 July 2017  


10 June 2017  


James was friendly, knowledgeable and accommodating. I would recommend using him for any of your loan needs.

17 May 2017  


The service given by the smart line team, especially James, was outstanding. Any questions or queries I had were answered immediately and always to the best standard.
I would happily recommend smartline to anyone.

05 March 2017  


James has looked after me before and cannot say a bad word about him. Really down to earth bloke. Very good at his job.

04 March 2017  


James was very supportive, informative and patient.

07 January 2017  


19 December 2016  


More Justins exceptional service.

21 November 2016  


Very helpful and made changing mortgages a breeze

17 November 2016  


Justin was so patient, thorough and always available for anything we needed at any time. He made the process amazing and kept us up to date with everything we needed. Thanks Justin!

14 November 2016  


28 October 2016  


21 August 2016  


James has been my adviser for 7 years now and he was also recommended by a friend and he never let me down .He is always there to help and always keeping in touch with me via email.I am absolutely very happy with the service and that is the reason i keep on coming back and asking his advise.

27 July 2016  


James made everything really easy to understand and went above and beyond to help meet our financial needs.

29 June 2016  


I found James to be very helpful. Very professional service and advise. I felt at ease and comfortable with the whole process. I would recommend James and Smartline to anyone who is looking for a broker.

16 April 2016  


James is a good guy. The Iron man of personal mortgage advice!

27 March 2016  


James eaves made it so easy for me to get my first ever home loan.I didn't understand how much there was involved in trying to buy a house. James was a great help in taking me through this experience and he was with me every step of the way. I would not hesitate and would gladly recommend him and his services to anyone. Thanks heaps James you are great bloke.


28 February 2016  


I have been affiliated with James for a number of years, firstly as a referral for my clients when I was in the real estate industry, and secondly for myself, relatives and friends. I have always found him to be approachable, pro-active and knowledgeable. He has a very friendly manner and is able to communicate effectively with people from all walks of life. I am very happy to be able to recommend him to anyone who needs help/advice with their financial requirements.

24 February 2016  


24 February 2016  


Justin was brilliant. He put us at ease when we had any concerns and got the job done with a minimum of fuss.

07 January 2016  


01 January 2016  


Thank you for making the 're-mortgaging' process easier to understand. Always available to answer any queries, meet with us or collect documents.

30 December 2015  


James was very professional and very helpful through the whole experience of re-financing our home loan. Very friendly and answered any questions we had to ask him. Very pleased with him and would definitely recommend him to my family and friends.

06 December 2015  


29 November 2015  


13 November 2015  


13 November 2015  


02 October 2015  


best advise and service i have ever encountered. have referred James to all my family and believe my sister in law has signed up for his help.

20 September 2015  


31 August 2015  


Justin provided a seamless service with both professionalism and friendliness, i could not be happier.

16 August 2015  


23 July 2015  


03 July 2015  


The service provided was of the highest standard and we wouldn't hesitate to contact James again or recommend him to our family and friends.

30 June 2015  


28 June 2015  


25 June 2015  


26 May 2015  


15 May 2015  


James is an excellent adviser and this is the second time we have used him. He is always available, and quick to return our calls if we missed him. James made the whole process of purchasing our first and second houses easy and stress free. We are always recommending him to friends and family.

14 May 2015  


James was excellent, very helpful and kept me up to date on the progress of the loan. Would highly recommend James.

16 April 2015  


14 April 2015  


James Eaves is extremely helpful and nothing was too much bother. I have been recommending him to friends that are in need of a broker.

24 March 2015  


James was always there when I needed him. He was able to work with me around my work schedule, even if it meant that he would come to my home or him working outside his office hours. Thanks James

28 February 2015  


After dealing with James Eaves, we would never again deal with the banks directly. With Stephen working Fifi and
Myself a shift worker it is quite difficult to find time for both of us to make an appointment at the bank. Nothing is too much trouble with James and he goes that extra mile to ensure nothing but the best service. This is the second Mortgage we have done with James and have already referred many of our friends on to him. thank you Sharon Palmer and Stephen Milburn.

30 January 2015  


James was excellent. This is the second time we have financed through him & will do again if the situation arises. He put us at ease with what we wanted, gave us excellent advise & great confidence all the way through, that what we were doing was the right thing for us, particularly as we plan towards retirement & paying our house off.

29 January 2015  


23 January 2015  


Our advisor, James Eaves, was absolutely amazing. He really went above & beyond to help, advise & support us. I have already recommended him to friends & would have no hesitation to refer others. He is an asset to your company.

27 December 2014  


Justin should be smartline advisor of the year

13 November 2014  


I liked that everything was so easy and James was always available. Thankyou

30 October 2014  


Great service from Justin, would definitely recommend to Family and Friends.

18 October 2014  


I loved the fact that James was easily contactable by either phone or email. After speaking to James I was able to email my requirements through so that when we did have our meeting James was well prepared which made the process alot easier on us both. Thank you James

25 September 2014  


James worked in exceptionally well with my needs (being located remotely) along with finding the best loan for eligible to me with my poor credit history (ex-bankrupt). He helped me through the process of purchasing my first home & informed me ahead of time what I would need to produce for the next step so as I would be able to have the documentation ready in a timely manner. James has been very informative and has guided me through all parts of my purchase, some of which were outside of his area of responsibility, which has been great.

17 September 2014  


11 September 2014  


After being messed around by another broker from another company for weeks, we could not have been happier with the service and professionalism we received from James. He kept us informed every step of the way and made the whole process smooth, quick and easy. Thank you so so much and we will be recommending James to everybody!

05 September 2014  


04 September 2014  


James made the whole process of a normally stressfull experience into a pleasant and very informative time. We are both very grateful for all of his help and advice and hope to be helped by him in the future. A true professional in every aspect.

03 September 2014  


01 September 2014  


28 August 2014  


fantastic service and great work from James, A big thankyou.

05 July 2014  


James makes things easy for busy people. Please pass on my sincere thanks and gratitude for the speed in which he looked after everything. Right up until the day the loan settled, he was in touch to ensure the process was a smooth one - Thank you

05 July 2014  


26 June 2014  


Smartline made the choice of bank and type of loan package quick and easy for me. The guesswork of what to do next was taken away and made the whole loan process a walk in the park.

23 June 2014  


06 April 2014  


02 April 2014  


in the past i have tried to deal the the banks direct myself, i always found this very stressful & time consuming dealing through Justin made the process very easy & with his experience & knowledge of the banking industry he was able to advise me then & there whether my loan request was achievable

30 March 2014  


We really appreciate all of James services he has provided over the last 6 years. I am very happy to recommend him and your company to family and friends. Thanks

22 March 2014  


26 February 2014  


Great Service, would totally recommend Justin and have in the past.

26 January 2014  


As for information flow, I would have liked the opportunity to score an 11. James was amazing. We have already referred others to him.

13 January 2014  


06 January 2014  


We couldn't have asked for better service than what we recieved from James. This was my second time applying for a mortgage with James, and over the years I have reccommended him to all my family and friends. Thanks James!

06 January 2014  


16 November 2013  


Justin Smith at the Mortgage Gallery, Rockingham, made choosing a mortgage so easy. Helpful every step of the way. Many thanks!

06 November 2013  


James offered great advice on not only this loan but on some other financial advice he was more than happy not to rush the process with us and to recommend other services I highly recommend James to any other potential clients

25 October 2013  


James was great, as a full time working mum, he understood that spare time is something I dont have & went out of his way to fut into my schedule. Always kept me up to date on what was going on. Highly recommended

06 October 2013  


Once again we received exceptional service from James, very helpful and always keeping us up to date. I have recommended the mortgage gallery to friends and they too are very happy with the service.

21 September 2013  


06 August 2013  


I called the Mortgage Gallery when i was having trouble getting a loan. Not being a first home buyer seemed like too much trouble for others to help but not the Mortgage Gallery. Justin helped me every step of the way and kept in contact with me on a regular basis. I will definately recommend them anytime!

04 August 2013  


James was totaly supportive and pro active setting everything up for us to make the transition from one bank to another greaT JOB.

01 August 2013  


provided the best service and gave the best advice and helped every step of the way making it easier and understandable experience james in my eyes is an asset to your company keep up the good work james I will be back.

16 July 2013  


James made the process hassle free. Thank you for the options given

11 July 2013  


06 July 2013  


27 June 2013  


We have used James on a number of times...and feel really comfortable with him. Every time we come to the MG with a plan, James seems to come up with a way of streamlining the plan or saving our money. As a testament to how highly we regard James...we've recommended him to just about anybody who's broached the subject of Mortgages with us.

27 June 2013  


Justin made the process very easy and smooth. He was friendly and quick to respond to emails and phone calls. I would highly recommend Justin and I would go back to him if I ever needed financial assistance.

12 June 2013  


11 June 2013  


John & I found James to be very profesional with all of our loan dealings and very informative regarding every aspect of our loan.He made the whole loan proccess very easy and smooth. We have and will continue to recommend James to all of our family and friends.

05 June 2013  


I would like to thank Justin for his professional approach towards organising our finances. It was a very easy transition from one bank to the other and Justin was always willing to take our calls and follow up on anything that we asked of him. Its a credit to both Justin and the mortgage gallery for supply such a great service. Well done.

30 May 2013  


30 May 2013  


Justin did a great job for us and I also got my son to go to him and he looked after him as well. Rick Schnaars

29 May 2013  


i was extremely happy with my experience

22 May 2013  


Justin is a sensational broker, one who I would recommend to all my friends Bryan

20 May 2013  


16 May 2013  


BOQ said that they wouldnt be able to assist us in the loan we wanted and Justin Smith sorted it out and out Loan was approved and settled in no time. Justin was brilliant.

02 May 2013  


Justin helped from start to finish, and sorted out confusion from the bank without any prompting on our part!. We were very satisfied and grateful, well done!

12 April 2013  


James is probably the most friendly, accomodating and least pushy mortgage broker I have ever used. It was a pleasure to do business with him

13 March 2013  


Great service, our first house buying experience here in Australia. Justin took us through the process, and explained differences. Considering we'd only been here a few months, getting a mortgage was alot easier than expected. Definitly use Justin again. Nick and Lynn

22 February 2013  


13 February 2013  


30 December 2012  


James was always happy to help and made himself available for meetings whenever we required so that my wife and I felt like a priority. James' professional advice and ability to explain the intricacies of the home loan/ banking industry in an easy to understand way (without “dumbing it down”) made the whole process of buying a new house and refinancing pleasant for my wife and I. We have already (and will continue to do so) recommended his service to our friends and family personally and through social media. James’ approachable, friendly nature are an asset to The Mortgage Gallery.

18 December 2012  


We have the pleasure of James services a few years ago, the service he delivered then was fantastic and it was remarkable that he deliveries a high quality service consistently. Highly commendable.

19 November 2012  


16 November 2012  

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