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Craig McNeil


Average client rating
4.9/5 From 292 Reviews

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01 November 2022  


03 October 2022  


23 August 2022  


17 August 2022  


I have been dealing with Craig McNeil for 18 years and always found him highly professionally and supportive of my financial needs. I highly recommend Smartline and Craig to anyone needing financial advice.

16 August 2022  


Craig is professional his service is second to none. He is very knowledgeable, prompt and there to help at any time we needed him. He made the home load approval process easy and cruisy. Looking forward to dealing with him again.

09 June 2022  


As a long time client (14 years) with Craig as my Broker, I could never fault his service. His attention to detail ensuring all paperwork is meticulously prepared makes the whole process smooth. An absolute pleasure to work with and regularly recommend his services to others.

05 April 2022  


22 December 2021  


19 December 2021  


14 October 2021  


Craig is a true professional providing constant advice throughout the entire experience. His knowledge and experience along with his great character and honesty make him an easy choice. Could not recommend a better broker.

06 October 2021  


07 September 2021  


I have used Craig from Smartline for over 20 years for all my property finance needs.
Craig has always gone above and beyond to ensure a smooth process from start to finish.
Craig is approachable, extremely knowledgeable and always contactable to answer questions or concerns. I would not hesitate to recommend Craig.

30 August 2021  


Craig was absolutely fantastic and guided us through every step of the journey! From our initial meeting to signing the dotted line Craig was available and willing to go above and beyond to help! We cannot recommend Craig highly enough!
Craig's only flaw would be his support for North Melbourne Football Club.....

28 July 2021  


19 July 2021  


I don’t think I’ve ever had such a positive experience in buying something as we did with our new house, thanks to Craig and his wealth of experience, generosity, and fatherly advice. Being expats who are also new to the housing market, we were pretty clueless about the process and Craig was always ready to give us honest advice that went far above & beyond what we’d expected.

From after-hours calls & meetings, to sending value assessments at all hours of night when we found houses of interest, to guidance in what type/location of houses to avoid, Craig was right there every step of the way, always friendly and patient with us while we figured out what we wanted to do.

Also, Craig’s attention to detail is impeccable - he effectively saved our settlement by catching things missed by the other parties which may have delayed the sale. If it weren’t for him, I don’t know where we’d be. I would earnestly recommend Craig & Smartline to anyone looking for personalised service for a home loan, especially if you are a newbie like us.

Thanks for everything, and look forward to working with you again some day!

04 July 2021  


Absolutely fantastic experience - thanks Craig for all the time and careful advice you gave us. I would 100% recommend Craig & Smartline, and will definitely be back!

04 July 2021  


Craig and the team at Smartline Northcote made the first home buying process so straight forward and stress free for us, even during a pandemic! Their service was prompt and warming, making us feel well informed on the process with a personal touch!

04 June 2021  


Craig was absolutely wonderful. As a first home buyer the entire process was completely foreign to me. Craig was there every step of the way always prepared to answer my questions. I couldn't recommend him more highly

25 May 2021  


Craig is a great adviser, he helped us finding the right loan and the right home.

24 April 2021  


I’ve already recommended Craig to a few friends. Fabulous service

15 April 2021  


Craig McNeil - was excellent and really helped not only find the right loan options available to us, but made a really stressful property purchase process smooth in what was a tight time frame and in a diffult banking environment. Thanks Craig!

13 April 2021  


Dealing with Craig makes everything simple and hassle free. He is honest, straight forward, that's what we appreciate the most.

12 April 2021  


04 April 2021  


I've been using Craig as my broker since 2007. His attention to detail is second to none! Not only is he an expert in house & land and first home buyers, I'd highly recommend him for repurchase, refinance and as I've done, for investment properties. He needs to throw on a cape because he's the superhero of mortgage brokers! I've purchased multiple properties with Craig's assistance and not a single one have I had any issues with and everything ran as smooth as clockwork. I have had bad experiences with brokers before but never have I had any issues with Craig.
Final thoughts: This guy makes buying properties as easy as it can be. He knows how to dot the I's and cross the T's to ensure your purchase runs smoothly all the way through to settlement. I recommend Craig to anyone who ever asks and they would all recommend him as well!

31 March 2021  


I've been using Craig as my broker since 2007. His attention to detail is second to none! Not only is he an expert in house & land and first home buyers, I'd highly recommend him for repurchase, refinance and as I've done, for investment properties. He needs to throw on a cape because he's the superhero of mortgage brokers! I've purchased multiple properties with Craig's assistance and not a single one have I had any issues with and everything ran as smooth as clockwork. I have had bad experiences with brokers before but never have I had any issues with Craig.
Final thoughts: This guy makes buying properties as easy as it can be. He knows how to dot the I's and cross the T's to ensure your purchase runs smoothly all the way through to settlement. I recommend Craig to anyone who ever asks and they would all recommend him as well!

29 March 2021  


Craig McNeil was amazing, we've used him a number of times for our mortgage needs. Nothing is too much trouble for him - he's very responsive, communicates well and is very open and honest. We constantly refer him to our family and friends.

18 March 2021  


Can't praise Craig enough,he has helped on 3 occasions now and would go back again should l need a 4th,he takes all the stress out of the process and always gets great results.I would happily recommend Craig to family and friends without hesitation.

10 March 2021  


I can not thank Craig enough for the continual support, advice and service offered during my home loan application. Craig went above and beyond in securing the best home loan for myself, enabling me to purchase swiftly and with confidence.

26 February 2021  


Craig was a fantastic adviser.

09 February 2021  


01 February 2021  


Craig is the best in the Biz, bottom line!
Will only ever use him.

30 January 2021  


We found Craig extremely helpful. Craig is very professional and certainly knows his stuff. We've already recommended him to friends who are purchasing a property.

25 January 2021  


Craig was quite simply the best. There's a reason why we chose him since our first home loan, and continued since, recommending him to everyone we know. Good work Craig, you're a superstar!

12 January 2021  


Craig was fantastic. He was always communicating with me making sure i was kept in the loop during the process. He made everything very simple and easy. Will Definitely use him again and recommend him to friends and family

18 November 2020  


Dealt with Craig for about 18 months until my time came to purchase, was supportive and transparent the whole way through, would highly recommend. J. Galluzzo

09 September 2020  


Craig MacNeil has been fantastic yet again. I have been a customer for 16 years and whenever I have needed professional financial advice he has always been the person I first consult with. I have no hesitation recommending his expertise to others.

26 August 2020  


23 August 2020  


Craig was excellent throughout the entire process! Very approachable, was happy to answer any questions at any time and took out all of the stress. Thank you very much Craig your help was very appreciative.

22 August 2020  


Craig McNeil is a great advisor. He is contactable and helpful all the time and if he is busy he will return your call.

22 June 2020  


Craig McNeil is very easy to deal with and keeps in contact regularly to provide updates on the process

16 June 2020  


08 June 2020  


Craig is always extremely helpful and always provides useful feedback and solutions. Always connectable and responds straight away. Have found a lifelong broker and advisor. As always thanks for all your help Craig!!

07 June 2020  


29 April 2020  


22 April 2020  


13 April 2020  


Craig is a great adviser

18 February 2020  


We have used Craig before he makes everything stress free and easy. He is very honest and upfront. We also recommend him to our family and friends

27 January 2020  


31 December 2019  


No complaints, Craig is the most up front and honest person that I dealt with. He was confident and reassuring and also easy to talk too. 10/10.

13 October 2019  


Craig has been absolutely fantastic in assisting us with our home loan needs. Couldn't recommend him highly enough. Super responsive and always keeping us up to date throughout the loan process. Wouldn't go with anyone else.

07 October 2019  


18 September 2019  


Craig McNeil was our advisor he made the whole process extremely stress free for us. Being our first time buying a house which was a bit daunting he took all the hassle out of everything, we didn't have to worry about a thing he took care of everything.
He is the only person I'd use if we had to organise another mortgage and I'll be recommending him to anyone looking for a home loan.

31 July 2019  


We have used Craig McNeil for years and will continue to in the future. His knowledge of products and the market, responsiveness, friendly demeanour and helpfulness are appreciated. He goes above and beyond and we will continue to recommend him to friends, family and colleagues.

17 July 2019  


13 May 2019  


04 April 2019  


I have used Craig before in the past and recommend all my friends and family to him for his exceptional service. Although on the other side of town, Craig personal touch and involvement is well worth the travel.

29 January 2019  


Very enjoyable experience. Craig made it all really easy

06 November 2018  


Craig has been looking after our home and investment mortgage needs for over 8 years. Craig is dilligent, a great communicator, customer focused and a trusted advisor. We highly recommend Craig to all our family and friends.

02 November 2018  


Craig provided exceptional service and I have and will always recommend him to anyone needing a loan. Cheers Craig

23 October 2018  


Craig has exceeded our expectations once again! He went above in beyond in helping us within our strict timeframes that we needed stuff done by. He was always available to contact and kept us up to date even outside business hours. Craig is honest and tells you how it is straight which is what we love about him most. Fantastic service provided and we cannot thank him enough. We are always recommending him to family and friends.

18 September 2018  


Craig is an absolute legend. As always, he exceeded our expectations and went above and beyond to ensure our purchase settled on time. Even when the bank messed up our application and we had to resign 2 weeks from settlement, Craig met with us at our home to resign all the documents, and personally saw that they got back to the bank ahead of time. We have referred our family and friends to Craig on multiple occasions and he is able to look after them and their individual circumstances each time...we definitely wouldn't hesitate recommending Craig to anyone who needs his services.

16 September 2018  


26 July 2018  


Craig was so friendly and professional. He made us feel like we were his only clients - he followed up and followed through. He made the whole process of remortgaging hassle free. He was always contactable and visited us on a Sunday and took our calls at 9pm! Great guy and great service hat we have already recommended to our friends.

04 July 2018  


27 June 2018  


23 June 2018  


19 June 2018  


22 May 2018  


11 May 2018  


25 March 2018  


24 March 2018  


23 February 2018  


26 December 2017  


04 December 2017  


Amazing adviser

03 November 2017  


Smartline have always provided the highest standard of advice for all loans which I have taken out.

28 October 2017  


Craig was very helpful and offer great advice and met all my expectations, including constantly checking in to ensure i have no unanswered questions. I will definitely recommend him to friends and family

02 October 2017  


12 September 2017  


We used Craig to get our loan on our family home 7 years ago and we couldn't go past him for our investment property. Always on, always willing to have a chat - we feel like we get looked after and that's important to us! Thanks again Craig!

06 September 2017  


06 September 2017  


Thank you Craig for your professionalism, advice and commitment to assisting me. I have sought your assistance in the past and will continue to in the future.
Many thanks

14 July 2017  


17 June 2017  


the whole process was simple and quick

21 April 2017  


Craig was absolutely amazing, having been burned by a previous broker we didn't realise the process could be this easy. Craig walked us through the entire process and no question was deemed silly or dismissed. We now have a great loan that suits our needs and will recommend Craig to everyone that is willing to listen.
Brooke and John Tornatore

05 April 2017  


Craig was excellent on cominucatin.

24 February 2017  


09 February 2017  


29 December 2016  


We asked Craig for specifically a loan with Homeside, got it and he even negotiated an interest reduction. Was fantastic with communication, checking along the way with how we were going and even after we'd settled - a quick check to ensure interest rates, repayments etc were correctly set up. Craig was recommended by a friend and I will definitely recommend him to others.

20 December 2016  


Craig is always professional and on the ball. Keeps me informed at all times and makes himself available at all times to answer my questions. I have referred him on to others and will always continue to use his services when needed.

13 October 2016  


It was a pleasure dealing with Craig. This was our first property purchase and he was always available and happy to answer any questions we had, as well as help us resolve any issues as they arose. Will definitely be using him again for our next purchase.

12 October 2016  


04 October 2016  


We are very happy with how Craig made himself available for us, Answering his phone for any question we had every time we called.
His great customer service and happy nature made the the whole loan process less stressful, making sure we were at ease throughout the whole process.
Would definitely recommend Craig to family and friends

14 September 2016  


06 September 2016  


20 July 2016  


Craig was more than helpful, responded quickly to all our queries, knowledgeable on the home loan process as well as products. Highly recommended consultant who took the hassles out of the home loan application process and went the extra mile with follow up etc. Very personable and hard working consultant.

20 July 2016  


Craig was fantastic through the entire process. He's genuine and honest and those qualities are greatly appreciated and why we would recommend him to family and friends without a doubt.

01 July 2016  


Craig from Smartline Thornbury kept me informed with everything! Called me when he received the latest update with regards to my home loan process and assisted with information that would assist me in gaining said loan the best possible way. Craig is clearly a people person is a great asset to your team. I know if I have any queries or intend on refinancing or attempt to purchase another home, I know I can rely on Craig. Just to cover off, the loan finance rate was lower than the bank would provide me had I applied online, or attended at the banking institution myself. A+ service. Highly recommend.

24 June 2016  


Craig came to see us to re finance he had done all the researcher before coming to us to make sure we didn't have to spend to much time on it.. We got more money at a better rate with cheaper repayments what more could u ask for

05 June 2016  


23 May 2016  


Our adviser Craig McNeil is very supportive and always responds in a quick manner when we need some advise on our loans , we highly recommend Craig to our family and friends without hesitations .

13 May 2016  


23 April 2016  


12 April 2016  


I have dealt with Craig on a few occasions and recommended him to family and friends. He is always very knowledgeable about various bank products and acts in my best interests.
He is always willing to listen to my queries and resolves any issues or concerns that I have.
I continue to be very happy with his service.

12 April 2016  


Great Adviser great help asset to smartline highly recommend to family and friends

07 April 2016  


What can I say about Craig? His service was above and beyond. From the moment I walked in the door and had my first meeting, Craig was down to Earth, extremely knowledgeable and extremely on the ball. I'm 23 and was trying to break into the housing market and had absolutely no real idea about what to do and how I could do it. Craig made what was initially just an enquiry about my options, a dream come true.
Throughout and after the process Craig regularly contacted me to see how things were going and to advise me on any queries I had. I even remember a short period where Craig was away on holidays and he still managed to assist me. Regularly responded to messages on weekends as well!
Craig made sure I got the best deal possible.
I would very strongly recommend Craig to anyone who is looking at purchasing their first property or any property for that matter.
Genuinely the best!
Thankyou Craig!!

23 March 2016  


22 March 2016  


Craig has provided my wife and I with continual support and guidance for the previous 5 or so years. We have referred Craig to many friends and relatives and will continue to do so.

01 March 2016  


11 February 2016  


03 February 2016  


Craig was absolutely brilliant. Being first home owners, we lacked experience and knowledge around the process of purchasing a house and getting the right mortgage. Craig provided us with everything we needed to ensure we were best prepared to not only get the house we wanted, but also the best mortgage possible. He made the whole process incredibly simple and we have a huge amount of gratitude for that.

01 February 2016  


Craig was pleasant very informative helpful and professional Would recommend Craig to anyone he made the whole process quick simple and conplete

14 January 2016  


09 December 2015  


08 December 2015  


04 November 2015  


Craig has provided exceptional service during and after hours. He has regularly kept me updated and informed and has made sure my experience has been nothing but a smooth journey. Would certainly recommend craig to all my family and friends as well as the company. Thankyou so much for making my dreams of owing my first house a reality.

04 November 2015  


30 September 2015  


24 August 2015  


08 August 2015  


I have had several dealings with Craig over the years & have found him to be of the highest standard in both his financial advise and exceptional customer service. I have recommended him to others and will still continue recommending him to anyone seeking financial advise. Thanks for another great experience Craig

10 July 2015  


Craig was absolutely fantastic, we have been dealing with Craig for a few years now and his always there to help, we wouldn't have anyone else to help us with our home loans etc. I have recommended to other people. His fantastic.

25 June 2015  


11 June 2015  


11 June 2015  


We were recommended Craig by one of my wife's friends, so glad we were, he went above and beyond to get us the dream of us getting our first home and couldn't thank him enough!!! He also didn't stop until he got us a loan that was in our favour! Highly recommend Craig to anyone that is looking to get into the market!!!

11 June 2015  


Craig is brilliant! We wouldn't be where we are now without him. We continually recommend him to family and friends.

23 May 2015  


We found Craig to be conpletely professional in all dealings. We were first time buyers in Australia and Craig answered our multitude of questions in a timely manner, and gave excellent advice. He was always available at the end of the phone whether it was a weekend or evening to update us on options or the buying process. Craig was referred to us by a colleague and I have no hesitation in referring him to other prospective buyers. Awesome brocker! Top bloke!

22 May 2015  


Our Adviser, Craig McNeil was always on top of things and kept us updated. It did not matter if it was the weekend or late at night, if we had any concerns, he would be available. Definitely a great service. I would strongly recommend him to my friends/family. An extremely friendly person as well :)

20 April 2015  


19 April 2015  


15 April 2015  


Always happy to help and made the whole process far easier for us. Very flexible with arranging times outside of business hours to sign documents. Thanks Craig anf Smartline!

08 April 2015  


Craig has been absolutely fantastic in the 6 years I have been using him. I regularly recommend him to family and friends looking for a good mortgage broker because he goes above and beyond to ensure his clients are receiving a level of service not seen in many places. Well done Craig. I look forward to working with you for any future needs.

13 March 2015  


12 March 2015  


Craig has been most outstanding for the past 12 years and has always managed to exceed my expectations at any point.

27 February 2015  


26 February 2015  


Craig provided a fantastic service throughout the entire home loan process. We had some difficulties at first but we were always confident that he would find the best solution possible for us. He definitely went above and beyond and I would highly recommend his service to anyone. We can't thank him enough for his help.

08 February 2015  


Craig was fantastic, informative, reliable we will be highly recommending him so easy from start to finish. 10 out of 10.

29 January 2015  


I have used Craig on several occasions and going elsewhere is not even an option for us. Even when Craig is on holidays he still keeps in touch!

03 December 2014  


08 November 2014  


25 September 2014  


Amazing Man, Goes above and out of his way to make sure the client fully understands and is always contactable even for the smallest "dumb" question. Have recommended Craig to other family members and friend. Will use defiantly again for future purchases!

19 September 2014  


Craig McNeil has been providing my family with outstanding advice over the past few years. His ability to clearly map out a process and advise us on the best solution is why I do not hesitate to refer Craig to family and friends. He is sincere, honest and always has the best intentions of his customers at heart. Thanks Craig for all your efforts.

16 September 2014  


Craig was excellent. He went out of his way not only in helping apply for the loan, but also by providing valuable input regarding settlement and putting in offers. I would unreservedly recommend Craig to everyone. Thanks very much, Craig, you have been an absolute pleasure to deal with!

16 September 2014  


I have had many dealings with Craig McNeil in the past & have
found him to be very helpful in all that he has done for me & my family with our financial needs. I have & still reccommend Craig to all my family & friends. I look forward to further dealings with Craig in the future. Thanks for all your efforts Craig.

23 August 2014  


Great service as ususal!

28 July 2014  


Craig was very professional in his dealings with us, provided prompt service and kept us informed at all times.....thank you.

18 July 2014  


Fantastic service always keeping me informed all the way thru, evenings and weekends always keeping me up to date as to where the bank was at a real credit to Smartline. Have already recommended Craig's services to many friends and colleagues whom have also been impressed with the service. Thanks Craig look forward to you assisting us buying another property in the future.

15 July 2014  


The best to deal with great work keep it up Craig McNeil

12 June 2014  


This is the second time i have dealt with Craig from Smartline and again, i have found his services to be outstanding, he was very knowledgeable,professional and helpful in helping me to again choose the right product , i would therefore highly recommend him and Smartline to anyone needing help with personal mortgage advice.

15 May 2014  


Thanks Craig for making loan process of our first home easy. Always just a phone call away. Helped us every step of the way. Would have no hesitation recommending you to friends or family. Thanks again Matt & Nicole.

09 May 2014  


Could not ask for a better service. Craig keeps us informed and offers advice every step of the way. We feel comfortable and confident and have full trust in him. We will continue to come to him. Have highly recommended him to family and friends, all have been just as satisfied. Great service and top guy.

28 April 2014  


24 March 2014  


We have previously sought Craig's expertise regarding our home loan and again we were met with his exceptional skill and knowledge regarding a building loan. His dealings with my husband and myself were faultless, he was always contactable and kept us informed every step of the way. He is an credit to Smartline and we will continue to recommend Craig to our friends and family.

24 March 2014  


04 February 2014  


14 January 2014  


As a woman he treats me as an equal where as many men in the banking sector like to deal with " the man of the house", i felt comfortable and he made it clear and simple whilst keeping me informed through the whole process. I have no hesitation in recommending Craig.

02 January 2014  


Im really glad I chose smartline. It made buying my apartment much less stressful. Craig McNeil was really helpful.

16 November 2013  


The service provided could not have been better.

19 September 2013  


Craig did a great job and worked hard for us to get the best deal he could. Craig helped us beat our interest rate down with a simple 5 minute phone call to the bank. Thanks Craig.

14 September 2013  


Craig was available and answered any questions we had . He was helpful and we would highly recommend him to our friends and family.

30 July 2013  


Craig was fantastic throughout the entire process - always on call, very friendly and personable. Would not hesitate to recommend Craig to my family and friends. Great job.

29 July 2013  


Craig exceeded my expectations right from our first meeting. His knowledge and professionalism, coupled with a sparkling personality set him apart from every other adviser I had previously worked with. His can-do attitude and prompt responses ensured piece of mind that I was in safe hands. I would not hesitate to recommend Craig to my friends and family.

26 July 2013  


Very Impressed

17 July 2013  


10 July 2013  


13 June 2013  


Craig was fantastic. He was personable, kept me up to date, followed up with the bank and did everything I expected. I would definitely recommend him.

27 May 2013  


Craig has been great with all our home loan requirements and went above and beyond what was expected helping us plan and co-ordinate things throughout the whole house hunting and buying process. I would strongly recommend Craig to any of our friends.

20 May 2013  


I would just like to say that Craig McNeil was fantastic and guided us along the way. He answered all questions we had thorougly and made it a smooth
transition. We would highly recommend Craig McNeil to all family and friends, and contact him if we need any other things done.

29 April 2013  


Craig made everything very clear and easy to understand throughout the process, and made himself available to assist me with any questions I had. Craig kept me up to date at all times during what was a stressful time for myself personally. His professionalism and attention to detail were second to none, and I'm extremely grateful for his assistance.

10 April 2013  


Craig was amazing...excellent communication. He kept us in the loop every step of they way. He achieved exactly what we had agreed on, so far as staying with the same bank, but getting us a much better deal. I would, and have reccommended Craig to friends, and family. I can't thank Craig enough for making our loan re-finance easy. Wish I could say the same for WESTPAC!

22 March 2013  


21 March 2013  


Made the loan very easy to understand and handled all the paper work extremely well
No stress

07 March 2013  


19 February 2013  


Craig was so good always kept in contact day and night throughout the whole process, really easy going and answered any and all questions i had overall awesome Person

15 February 2013  


Craig was recommended to me and I found him to be very helpful throughout the loan process. He made himself available from early in the morning to late in the evening to answer and advise me on the process steps and he greatly exceeded my expectations. Even after the loan process was complete he was in contact with me to enquire how I was settling in which was very nice of him. I would and already have with confidence recommended Craig to friends and family and if I ever choose to purchase another property I will without doubt contact Craig again.

30 January 2013  


10 January 2013  


Working with Craig was great. He cleared up any confusion we had over how home loans work and was always available to talk to us and answer any questions we had throughout the process of getting our home loan. I have and will continue to recommend him to friends and family.

21 December 2012  


We have always had great service and advice from Craig since 2002 when we were referred to him by our conveyencor due to other brokers and also the banks lack of service, Craig has assisted us with multiple loans including investment,building and refinancing and always ensured all options were vesible and practable within our budgets, we will continue to use Craigs service for years to come

15 December 2012  


Thanks Craig will definitely recommend you to family and friends, he made it too easy!!

06 December 2012  


29 November 2012  


29 October 2012  


Great communication between myself and Craig mc Neil , he always kept me informed on the progress of the loan. Leo Kyria

24 October 2012  


Craig was a pleasure to deal with, and made the process hassle free and kept us informed along the way.Why would i deal with the financial institutions myself when this is so easy and smooth.

23 October 2012  


14 October 2012  


I'm very much pleased with the service I received from your adviser as without his help I wouldn't have been able to finance the construction of my first dream home. Craig has done a great job and will strongly recommend him to my family and friends if ever looking for a mortgage broker. Craig, thank you mate!

07 October 2012  


12 September 2012  


Craig has been a wonderful adviser for a long period of time. Good work Macca

05 September 2012  


23 August 2012  


26 July 2012  


It was Easy and satisfying,And He was great.

18 July 2012  


Absouletly fantasitic

05 July 2012  


Craig has always gone above and beyond in handling every aspect of my loans. Third time I have used him and have recommended him to many friends. Absolutely satisfied and a credit to your organisation!

04 July 2012  


My husband and I were very impressed with Craig. He was easy to deal with, friendly and the whole process was so easy (even with having only a 30 day settlement). We would definately recommend him.

27 June 2012  


19 June 2012  


17 June 2012  


The service provided by Smartline was fantastic. The constant feedback of information throughout the process definitely put my mind to ease. Highly recommend Craig to friends today as he was brilliant.

13 June 2012  


Craig & Dianne were fantastic and made my purchase hassell free!

31 May 2012  


Excellent craig mcneill is great

27 May 2012  


01 May 2012  


Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.

05 April 2012  


Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.

05 April 2012  


Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.

05 April 2012  


Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.

05 April 2012  


Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.

05 April 2012  


Before I contacted Craig, we had been to the bank 6 months prior to ask for some more money and they gave me the run around. I did everything they asked, only to be rejected. Craig has helped us in the past, so I left it in his hands and what do you know?

21 March 2012  


Craig McNeil has helped me over the years with all my homeloan neeeds; he has been honest, informative and always available to answer my queries. I have and will continue to recommend Craig to my friends and family.

13 February 2012  


31 January 2012  


24 January 2012  


I was very pleased with the service and advice I received from Craig, nothing was too much effort and all went so smoothly, the process from start to finish was not a difficult one at all. I highly recommend Smartline to anyone who needs a helping hand in the right direction financially.

12 January 2012  


I actually submitted a personal email to mention the exceptional service i received! Will definately be using craig again and highly recommending him to family and friends

21 December 2011  


13 December 2011  


Have used Craig for the second time now and would thoroughly recommend him to anyone.

16 November 2011  


We were extremly happy with the service that was provided with Craig Mcneil.He really went out of his way to help us with our home loan,nothing seemed a hassle to solve any questions we had.He was very prompt in returning my calls and we found him amazing to deal with.Regards Shelley Erickson

16 November 2011  


great service & always contactable

02 November 2011  


17 September 2011  


25 July 2011  


13 July 2011  


I have used Craig to purchase three properties now (i.e. our home and two investment properties). Each time it's been a pleasurable experience with Craig.

09 July 2011  


Craig was outstanding throughout the whole process and continues to be today. I have and will continue to refer him to friends and family

30 June 2011  


I would definitely look at contacting Craig in the near future and thank him for his patience. I encountered delays throught the Family Court system which invarialy delayed my settlement with the financial institution.

30 June 2011  


Craig always informed me of the progress of my loan and meet my expectations.

29 June 2011  


17 June 2011  


31 May 2011  


This is the second time I'm using Craig's services and couldnt be happier with the result. I've recommened Craig to a number of family and friends will continue to do so in the future. Whats generally a daunting process is always executed without hassle and Craigs expert advice and guidence has saved us a packet. Thanks Craig!!

26 May 2011  


04 May 2011  


Craig did the job well but is a bit rough around the edges like most mortgage brokers

05 April 2011  


31 March 2011  


Great advice & follow through service

28 March 2011  


Craig McNeil has been amazing, he has done everything in his power to help us and we referred him to so many of our friends that will be looking to do what we have done. We are thrilled with smartline and Craig. A huge thankyou. There is nothing more Craig could of done he was fantastic.

27 March 2011  


Craig has been amazing, his done everything in his power to help us.. We have referred many of our friends that will be doing what we have just done. There isn't one other thing Craig could of helped us with he was fantastic.

27 March 2011  


22 March 2011  


I found talking and working with Craig McNeil informative and very helpful, he knew his products and helped me in making, at what is a stressful time, the correct decision. Thanks Craig.

09 March 2011  


01 February 2011  


Craig's advice has been fantastic. As first home buyers Craig helped us to determine how much we could AFFORD to borrow, rather than how much the bank was willing to lend. He explained in plain English the loan product he recommended, and how we could use offset to our advantage. Craig has always responded to any of our queries promptly and professionaly, which is why we remain loyal to Craig and his team at Smartline.

28 January 2011  


I have used Smartline (Craig McNeil) a few times now and am very happy with the service he has provided and have had friend'S and work colleagues use Craig/Smartline..It's like the loan would be for him self and not a stranger/customer.... Craig is allways there and more than happy to give advice all the way through the loan period.

10 January 2011  


31 December 2010  


Craig is efficient and got the job done. He made some slightly negative comments about my income which did not impress. He also said that things would not take as along as they actually did, but perhaps this is ANZ's problem.

05 October 2010  


Craig was extremely informative and offered other options which we hadn't considered. Thanks

04 October 2010  


01 October 2010  


Craig was always on top of things and very helpful with any questions we needed answered

09 September 2010  


Very happy with the service!

12 August 2010  


28 July 2010  


22 July 2010  


My advisor was knowledgeable (unlike other brokers that I met up with) - he knew his products and was always able to answer my questions - if he didn't pick up my phone calls, he always called me back within 30mins to attend to my query. He quelled any anxiety I had in buying my first home - I recommend Craig McNeil to anyone!

10 June 2010  


22 April 2010  


Friendly service, well organize.

17 April 2010  


08 April 2010  


Craig.... Really top and honest guy... Know hes job well always free to and discuss any issue i had.. Got a great team down in Northcote aswell..A++++++++++++++ Would recommend him any day without hesitation.

17 February 2010  


23 December 2009  


18 September 2009  


Craig was very professional and friendly and helped with all aspects of the home loan.

16 September 2009  


What I liked most was the expedience and the continual communication during (and after) what is a very stressful period.

15 September 2009  


Whether i contacted someone via email or phone i would always get a response asap.

14 July 2009  


Craig was absolutely wonderful didn't stop until he got us our loan, absolutely rapped with the work he did for us.

05 June 2009  


02 June 2009  


I liked the fact that whoever I dealt with at Smartline was always contactable and always provided great customer service.

07 April 2009  


30 March 2009  


Compared to other brokers we spoke to your service was miles ahead of the competition.

10 March 2009  


Everything that was provided to us by Craig was fantastic we have already referred him to our friends and belive he met a service excellence critiria. Thankyou

10 March 2009  


18 February 2009  


27 January 2009  


we loved the way you kept in touch with us, your valuable advice and your professionalism. thankyou for keeping us up to date daily and for your hard work and effort.

21 January 2009  


05 January 2009  


22 December 2008  


Great service!

16 December 2008  


16 December 2008  


Readily available to answer questions which was great Perhaps an upfront description of how the agent is reimbursed from the banks would have been good for clarity from the start.

24 November 2008  


Craig helped us with all the paperwork and arranging the loan itself. It took a lot of hassle out of the process.

18 November 2008  


16 September 2008  


The fact that I can ring anytime and be satified that my query will be addressed and explained clearly is re-assuring.

19 August 2008  


Craig O'Neil has been fantastic, he has always been a great help.

16 July 2008  


Craig Mackie was easy to talk to and reliable.

16 July 2008  


16 July 2008  


16 July 2008  


Very happy with Craig (Macca) and his service. The only slightly disappointing part was the CBA ... who messed up a bit with the loan itself.

16 May 2008  


Efficiency, friendly service, fast service,
always helpful

17 April 2008  


18 February 2008  


I am unable to comment if the consultant helped us choose the right loan solution for our needs as we have only had the loan for a short time and are unable to measure if it's the correct loan.

17 December 2007  


Easy to talk to, everything explained, and the 'technical jargon' broken down to something I can understand!

19 November 2007  


17 September 2007  


What ever you are doing, keep it up. The industry needs good companies like yours.

16 July 2007  


Craig McNeil is fantastic. Always available. Has sensational knowledge. Im wrapped.

16 April 2007  


17 March 2007  


I LOVED the fact that Craig got us an extra .2% off our loan for us when we refinance!!! :o)

16 February 2007  


Having a consultant arranging all the paperwork and forms involved with applying for a home loan saved me a lot of hassle. It took a lot of the stress out of the whole experience. My consultant was easy to talk to and explained everything at every step of

19 January 2007  


17 January 2007  


16 January 2007  


02 August 2006  


Craig McNeil was always there available for me to ask him any silly question I had. He followed up all my requested and immediately provided me with answers and solutions. Unbelievable service!!

01 August 2006  


Every aspect was great.

01 June 2006  


01 March 2006  


The fact that our consultant, (Craig), was easy to talk to, had no problem listening, and acting on our requests, even when they seemed to us to be a bit of a stretch! He never had a problem setting up meetings to suit our time schedule - no matter what t

01 December 2005  


03 October 2005  


Craig McNeil was fantastic and really helped me out of a rut (twice actually). I will be (and have been) recommending Craig to my family and friends. Kristen Banfield

02 July 2004  

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