Meet the team

Mortgage Broker 

Karen Le Comte prides herself on the highly personalised mortgage broking service she and the Mortgage Choice Cleveland team provide to their many clients.

“I have built our business and the service we provide with a focus on creating ‘clients for life’,” Karen says. “I not only form strong friendships with many of our clients, but we become their long-term trusted advisers, assisting them with their changing financial needs at various times in their lives.

“I made the move from banking into mortgage broking as a result of my desire to provide clients with a professional, tailored and customer-focused service that adds real value for them.

“My ‘client for life’ philosophy is reflected in the service I provide, which is based on a commitment to ongoing communication with my clients, not only throughout the loan process, but well beyond settlement.”

Karen’s knowledge, passion and client focus has seen her become one of the most highly respected and recognised mortgage brokers in Australia, with a string of industry and business awards.

Since starting her business in 2006, Karen has submitted and settled over $1 billion in loans and has helped more than 4000 clients attain their financial goals. More than 90 per cent of Karen’s business comes as a result of referral from clients or business partners.

The Mortgage Choice Cleveland team is able to meet the needs of clients by working closely with a strong network of local and respected business partners who provide valuable expertise in the areas of real estate, financial planning, property law, building/developing and personal insurance.

All the members of the team are actively involved in the local community and the business is a strong supporter of charities such as The Kids’ Cancer Project.

“We’re all extremely grateful for the opportunity to be part of a tight-knit community and work with a large group of great clients to assist them and their families to achieve financial security,” Karen says.

Mortgage Broker 

“At Mortgage Choice, we are real people who care about every client we work with. Our number one goal is helping people get finance approval to fulfil their needs or dreams,” says Erin Le Comte. 

Because she understands that many people may find the borrowing process daunting, Erin is dedicated to guiding her clients through each stage. Relatable and positive, she values great communication, and learns about her clients’ needs through open and honest conversations. Once a loan solution has been identified, she ensures applicants are comfortable with the proposal and have a full understanding of what they are applying for.

“My aim is to break down the barriers and ‘simplify finance’ by helping my clients understand their financial position, the application process and reassuring them that we are constantly working with their best interest in mind,” she says. “At the end of the day, we work for our clients and they are our top priority.”

Along with the ‘care factor’, Erin is highly experienced and skilled at navigating the loans market on behalf of her clients. “It’s critical that the loan is established to be suitable for each client’s needs now and into the future where possible, and achieving the desired outcome often requires persistence and great negotiation skills!”

Erin joined the Mortgage Choice team in 2012 and over the past decade has worked her way up from support positions. “I started with no finance experience or knowledge and assisted with the administration while completing my Cert III in Business Administration. Over time my knowledge of lending and how the finance industry works has grown and I have progressively increased my skills and qualifications to become a mortgage broker.” 

She specialises in home loans, investment loans, first home buyers, refinances, renovations and construction loans. As a long-time resident of The Redlands, she has an excellent knowledge of the local market. Erin’s office is located in Cleveland and she is happy to work with clients from around the local region as well as interstate.

Loans Administrator 

Ryan has been a crucial part of the Mortgage Choice team for six years. A skilled and knowledgeable professional, he expertly manages the borrowing process on our clients’ behalf. 

“We offer an end-to-end service and are a ‘one-stop-shop’ for all our clients’ borrowing needs,” Ryan says. “We are committed to making the process of applying for finance easier, by doing as much as we can to help our clients with their applications.

“Our highly personalised service begins with finding out about each client’s needs and objectives, which allows us to identify loans that will be suitable for them now and into the future.”

Ryan’s meticulous approach and attention to detail ensure accuracy, efficiency, and eliminate avoidable delays, resulting in a more streamlined borrowing experience for our clients. “With six years’ experience, I am familiar with the lenders’ particular documentation and procedural requirements, which allows me to provide a seamless service.”

Friendly and approachable, he is happy to assist with all queries and proactively keeps clients updated as their application progresses. 

Along with high-level customer service skills, Ryan’s credentials include a Cert IV and a Diploma in Finance and Mortgage Broking Management, and he’s currently obtaining accreditation with the Mortgage Choice panel of lenders. In 2019, he was nominated as a finalist in the Loan Administration category at the MFAA Awards. 

Ryan specialises in assisting clients with home loans, investment loans, asset finance (car and equipment) and personal loans.