Reviews
Average client rating
5/5 From 156 Reviews
Working with Michelle and the team at mortgage choice was a fantastic experience from start to finish. They were incredibly knowledgeable, responsive, and guided me through every step of the mortgage process with clarity and professionalism. I highly recommend Michelle and Mortgage Choice to anyone in need of expert mortgage advice and assistance
As a first home buyer, their team was very supportive and guided me through the entire process. They showed competitive loans and options that suited me, provided reports on locations I inspected and referred other resources that would aid in the hunting process. I went from clueless to slightly less clueless but finally with a home. Thanks
Michelle and the team are fantastic They have been very forthcoming and helpful in assisting us secure our mortgage. I would definitely recommend their services.
Michelle has been so patient, thorough and made us feel at ease throughout the whole process of purchasing our first home. Her wisdom and expertise is unrivaled and its made the whole experience so much better. Thank you Michelle for being you and all the help you have provided us achieving our goal.
To say Michelle looked after me would be an understatement Refinance had never been any easier and Im so incredibly grateful Will definitely be back the next time I need to do it again.
Jeff, Michelle and Michaela are a fantastic team. Jeff Michelle are very diligent in their support and ensure that they provide transparent communication that makes it easy for all involved. They truly care and that is evident throughout the process. I highly recommend them.
Jeff, Michelle and Michaela are a fantastic team. Jeff Michelle are very diligent in their support and ensure that they provide transparent communication that makes it easy for all involved. They truly care and that is evident throughout the process. I highly recommend them.
Professionalism, Reliability and Friendly Communication.
Jeff was incredibly thorough throughout the whole process of finding the best home loan option for me. Being a first home buyer, he also clarified a lot of the questions I had about acquiring a loan. Communication was excellent, and Jeff was always on hand to keep me posted on any developments, and answer my questions. Id highly recommend Jeff to anyone looking for mortgage brokerage services.
Michelle is wonderful to work with.
She helped us negotiate a wonderful rate with our bank and gave us great tips on how to manage our finances.
If you are looking for help with any refinancing, do yourself a huge favour a call Michelle. She will help you and put your mind at ease.
Thanks Michelle
Fantastic product knowledge. Friendly professional service that met all necessary timelines to ensure I secured my required loan. Highly recommended.
I recently had the pleasure of working with Jeff and Michelle. They were incredibly knowledgeable and attentive, and took the time to understand my financial goals. They guided me through the entire process with a level of expertise that gave me confidence and peace of mind. Their attention to detail and commitment to finding the best possible solution for me was truly commendable.
I wholeheartedly recommend Jeff and Michelle to anyone seeking professional and expert mortgage services.
Michelle, Jeff and Michaela were terrific throughout the whole process. From the first virtual meeting with Michelle Jeff I knew we were going to be looked after, but Jeff went above and beyond when we encountered difficulties with the bank. With both us being overseas and a short turn around required he worked around the clock to ensure a positive result with the bank.
Michelle and her team were absolutely wonderful to work with. Michelle is incredibly knowledgeable about lending structures - she worked out exactly what we wanted to achieve and came up with a super smart lending solution to get us there. Coached us through the whole process, was always available to answer our questions, and made sure everything went smoothly. We just couldn't be happier with the amazing service and the result. Thank you for everything
Michelle and Jeff were absolute troopers, they were in contact the entire time it took us to get pre-approval, they were transparent, helpful and fought for us until we achieved our goal Very happy with their work and would recommend.
As always Michelle and Tanya are across all our accounts and ensure we have the best options available to us in the market.
If you're looking for a great Mortgage Broker, look no further than Michelle who I totally recommend.
Hi Michelle, Michaela, and Jeff... We received a beautiful parcel in the mail today full of amazing macarons What a gorgeous surprise and such a lovely and unexpected gift. Thank you all so much. And thank you for making it possible for us to buy our little house up at Lake Munmorah, and all the help and advice and reminders through this whole loan experience Youve been amazing.
Recently bought my first home and Michelle was instrumental in providing up-to-date advice on different loan options and ensuring we got the best rates for our circumstances. She was able to explain everything clearly and in a concise manner, and made sure to follow up with all parties to keep the loan process moving along efficiently. I look forward to recommending Michelles services to other first home buyers
Michelle and her team were fantastic during the whole loan process. Michelle has a way of explaining things in very simple, easy to understand terms. She never makes you feel like any of your questions are silly.
I would recommend Michelle and her team to anyone looking for a mortgage.
I had the pleasure of working with Michelle and her team for our recent mortgage, and we were happy with the experience. From start to finish, they were very professional and dedicated to finding the lender that was right for us. Michelle's expertise and guidance made the process feel effortless, and her team's efficiency ensured a smooth and timely closing and I would highly recommend Michelle and her team to anyone seeking mortgage services. Thank you for your support
Michelle and her team were absolutely amazing whilst assisting me through the process of obtaining a mortgage. If I could give ten stars I would
Michelle was a huge help in our home buying journey, were so glad we found her. She took the time to explain everything to us so that we were really informed on the process, including answering all our silly questions She really went above and beyond for us - chasing up the bank everyday when there were delays, and even hand delivering our documents herself to make sure they would get to the right team as quickly as possible. Highly recommend Michelle to anyone looking to purchase property
Michelle and Jeff are very professional, thorough, friendly, supportive and experienced brokers in the market who understand each client has individual needs and circumstances. As someone new to property space, Jeff and Michelle gave me some of the best advice possible and made the entire application process super easy and simple. I highly recommend Jeff and Michelle.
Michelle and Jeff were incredibly helpful. Great communication and they were happy to be contacted any time. Very pleased with the service I received
Michelle and the team at Mortgage Choice are fantastic. They really helped us navigate all of the things that are needed in getting a mortgage. Michelle was so patient in explaining everything we needed to know as first home buyers. Would highly recommend.
We have been working with Michelle Schaafsma for several years now and she has been amazingly proactive, monitoring the market and our accounts and advising the best options every year. She contacts us regularly to offer new rate options and arranges all the paperwork. With her help, she has enabled us to pay off our loans and mortgages much quicker We highly recommend her services.
Made everything seamless and with little stress at all. Would highly recommend
Michelle worked with us on a couple of different possibilities, and processed our application efficiently and rapidly.
Michelle is a brilliant broker, found the most suitable option for us given our circumstances and negotiated a fair rate with the bank. Easy to communicate with and always available to answer any questions. Thank you very much for your services Michelle.
Exceptional support and practical advice that will save me thousands.
Michelle's expertise through patient listening, empathetic understanding, non-judgemental approach and discretion dealing with personal financial matters was commendable on all levels. I felt safe, heard, and was able to make a balanced decision as step 1 of a larger property plan. The mortgage needed to be secured quickly, and Michelle was able to meet the demands of a tight timeline. Many thanks Michelle - Team Melinda
Jeff and Michelle are amazing, they have gone above and beyond for us on a couple of occasions. I would highly recommend their service, they are very professional and enjoyable to work with.
I have been a client of Michelle Schaafsma and her team for well over 10 years. If you are serious about property investment, you need a trusted adviser to help navigate ongoing economic changes and your own goals.Michelle is always up to date with the market, loan options and always demonstrates the highest level of integrity.
Michelle has been extremely helpful as we looked to refinance. She was always generous with her time and put our interests first, providing personalised recommendations based on our situation and goals.
Michelle provides great advice and service
Michelle initially helped us with our first home loan and now refinancing and I can honestly say that I couldnt recommend her more highly. She is so helpful and attentive to her customers need. I would recommend her to anyone is requiring any assistance with mortgage, investments and refinancing.
Fantastic mortgage broker. Professional, diligent and always willing to go above and beyond for her client. Michelle is the best in the business
Michelle was so amazing to work with she gave real advise and was always available to anser questions. The other fanatstic thing is she was proactive in nour case and worked promptly in processing our paperwork.
My partner I recently purchased our first home. Michelle was incredible throughout the entire process. When we started, we knew absolutely nothing Michelle consistently checked in on us, answered all of our questions went above beyond to ensure we felt confident from start to finish.
Michelle and her team were incredibly helpful during what can be a stressful time. We were able to purchase our first home thanks to the guidance of the team and Michelle.
As a first homebuyer, Michelle was really helpful in outlining all of my options and explaining each step so I understood what was happening. This ensured I was able to make the best educated choice for my situation.
Loved Michelle's hard work for us. Helped us purchase our first home with amazing guidance and patience for us. Would definitely recommend
Michelle is professionalism personified, compared to our previous negative experience with our prior broker we have enjoyed an extremely streamlined process, excellent response times, the time and care taken to ensure that we know whats happening at every step of the way coupled with savvy insight into the options available. You literally cannot go wrong with mortgage choice and Michelle , choose her with confidence
Michelle was very professional and experienced. She was helpful and supportive that made the whole process easy and simple. She listened, explained clearly, gave advice and kept us up to date with every step. Thanks Michelle for a great service. Highly recommended.
Michelle and her team were super helpful in understanding what we wanted and how to get there. The second time we have been in partnership with her. She was efficient and in good communication. Thank you Michelle and Micheala.
Both Michelle and Michaela were great. They responded to our many queries without delay from start to end.
Michelle provides excellent and timely service. She is patient and always willing to answer questions. Her and the team are efficient and helped us secure our dream property. Highly recommend Michelle.
Michelle has always been there to answer all my questions and provide me with the latest information. Michelle was very responsive and provided me with the best loan for my situation. I could not be happier with Michelles service.
I had an amazing experience working with Michelle and her team. They were extremely knowledgeable and always available to answer any questions I had. They made the process of getting a mortgage as stress-free as possible and their expertise helped me secure a great rate. I highly recommend them to anyone looking to buy a home. Thank you for all your help
Michelle was very attentive and proactive in ensuring that all our paperwork for our home loan was submitted on time. When delays and issues occurred, she even came to our home to make sure all the relevant documents were signed. Thank you Michelle and Tania for all your assistance.
Michelle was a fantastic help with both selling and buying our properties. Professional, thorough, timely and very considerate of all of our needs. Would certainly recommend her and her team.
As first time home buyers, Michelle made the process so smooth and simple for us! She answered any questions we had and kept us well informed throughout the whole process. Would absolutely recommend her and her team!
Very happy with the advice Michelle provided. She helped make buying our first home an easy process.
Michelle and team went above and beyond and I found Michelle’s knowledge second to none. We are in our home and extremely happy thanks to Michelle.
Michelle is one of a kind. We honestly did not think we’d be where we are today - homeowners!! The process was so scary and foreign to us and we consider ourselves very lucky to have been able to work with Michelle. She provided so much knowledge, patience and understanding to try and meet exactly what our needs were. I can’t speak highly enough of Michelle. I just wish we had met her sooner!! From the bottom of our very grateful hearts - thank you Michelle. None of this would have been possible without you.
Before working with Michelle and her team I was working with another company. One week out from the settlement date the previous company, who had not been returning my calls, emailed me to say that they were no longer able to facilitate the mortgage.
Obviously distressed I reached out to Smartline for help, and Michelle came to the rescue. She was courteous and professional. Michelle took the time to explain the options on the table and kept me apprised of how my application was moving at a regular cadence. Living in New York I was concerned with how much overlap we would have. Michelle worked with me to organise appointments that fit within my schedule.
All in all the mortgage has been approved, thank you for all your help Michelle!
Thank you Michelle for being so ‘on the ball’ with everything that this refinance threw our way. I really appreciate it especially during a difficult time.
Michelle has been excellent with our investment loan process. She kept us in the loop throughout the process. I fully recommend Michelle and Smartline
Michelle was amazing as always. She was always available and friendly to answer any questions we had. She made the whole process a lot easier than if we did it ourselves. We always recommend friends and family to Michelle.
I have been having Michelle Schafsma doing my loans and giving me advice for the past 10 years plus and she has always gone above and beyond to guide me in the right direction. She is very thorough and explains everything in plain English.
Michelle Schaafsma was extremely helpful, professional and knowledgeable. She assessed my needs and secured a great mortgage product for me after very patiently explaining my full range of options. She also kept me fully informed during the entire process. Compared to mortgage brokers I've arranged previous mortgages with, Michelle provided a far superior level of service. I have already recommended her to others and will continue to do so.
Michelle from Smartline went above and beyond to meet the needs for my first home purchase. I was extremely impressed by her knowledge, diligence and patience with me as she walked me through the steps to obtaining my mortgage. I would recommend Michelle to anybody- she is amazing!
When it came time to refinance our home loan, we didn't hesitate to reach out to Michelle Schaafsma at Smartline who had previously assisted us with our original home loan. Michelle did not dissapoint with selecting appropriate product offerrings and options to suit our specific needs. We were treated to a highly professional service and would not hesitate to recommend Michelle to our friends, family and colleagues.
Michelle is brilliant and I highly recommend her services. She is professional and knowledgeable.
Michelle helped me buy an investment property and was with me every step of the way. From initial discussions around how much I could borrow, to connecting me to an investment property company, to waiting patiently with me while the property was built & delayed, to explaining loan options and completing my loan application when the time came, and finally through settlement, Michelle was proactive, attentive and incredibly helpful. I couldn't have done it without her.
Michelle presented me with options that were the best for my circumstances, while remaining impartial at all times. She explained everything about the process in detail and in easy to understand terms.
I recommend Michelle to all of my friends and family.
Michelle is brilliant and I highly recommend her services. She is professional and knowledgeable.
Michelle helped me buy an investment property and was with me every step of the way. From initial discussions around how much I could borrow, to connecting me to an investment property company, to waiting patiently with me while the property was built & delayed, to explaining loan options and completing my loan application when the time came, and finally through settlement, Michelle was proactive, attentive and incredibly helpful. I couldn't have done it without her.
Michelle presented me with options that were the best for my circumstances, while remaining impartial at all times. She explained everything about the process in detail and in easy to understand terms.
I recommend Michelle to all of my friends and family.
Hey Michelle, it's a bit early for a call. But checked my account for another reason and blow me down the loan was in there! Was great to see everything went soooo smoothly. Thanks again for your help and will definitely contact you and recommend you for
Michelle is an awesome person and helped us realize our dream of buying a home in Sydney! She’s trustworthy, transparent, and always follows through on her commitments. I would highly recommend Michelle to anyone in search of a property.
Michelle Schaamhni has gone above and beyond to help me through the whole process of applying for a home loan and giving me guidance when needed.
I would highly recommend Michelle to friends and family.
Michelle was highly recommended to me by a friend. I found Michelle to be diligent, friendly, courteous, responsive, professional….an absolute pleasure to deal with. When I next need to secure a loan, I will be definitely contacting Michelle.
Michelle made the process of buying our first home nice and simple. She always answered our questions and explained things in a way that was easy to understand. Michelle went above and beyond to meet our needs and ensure that we reached our goal.
Very Positive experience
Michelle has always gone over and above for us. Her advice on the right product, customer service and just being there for us to answer questions along the way is at the highest level of level possible. Couldn’t recommend her high enough!
Michelle was extremely helpful and provided expectational service throughout the whole process. Michelle was lovely to deal with and was always available. I could not recommend Michelle service more highly. Such a seamless and smooth transaction.
Michelle is both friendly and professional. Incredibly patient. Nothing was too much trouble. Would definitely recommend!
I thought Michelle was fantastic, she help us find the best deal and kept us up to date during every step of the process. I would highly recommend Michelle which I have done to my friends who have also used her and have the same opinion as I do.
Thanks a lot Michelle for your time last week. We appreciate how patiently you listened to us and how thoroughly you explain the process and requirements.
Your advice and the initial plan that you prepared for us is really something that we were lookin
Michelle Schaafsma went above and beyond, she was an absolute pleasure to deal with. If you are looking for a home loan, you will be in great hands. I would highly recommend her services.
Great service, can’t think of any improvement to make.
We were extremely impressed with the efficiency of the process. Michelle Schaafsma was prompt, friendly and very helpful. We would recommend her to others. Thank you.
Great experience, If you are looking for a broker that is all about what’s in your best interest, give Michelle a call
Michelle was very helpful and professional throughout the process.
Michelle was a fantastic support right from our initial contact with her until settlement. My partner and I were extremely happy with her assistance and support, ensuring she answered any questions that we had. I believe she went beyond what was expected. I would definitely recommend her to friends and family. Thank you again, Michelle.
Lauren
Dealing with Michelle I can’t think of any area that needs improvement the whole process was great and would recommend her to anyone
Friendly, professional, no question was silly, explained everything in easy language, made your at ease, great knowledge
Thanks Michelle, You have been amazing, I've already told a number of friends and work colleagues about the service you have provided, how easy you made it and how patient you have been, if any are approaching the time of needing finance i will send them
I have been a nightmare to deal with and Michelle has been amazingly patient and supportive 10/10 on all fronts - i almost never give perfect scores on any survey, Michelle deserves everyone of them
Our advisor was fantastic, very informative and supportive and was so helpful with every step of the way through to process. I would highly recommend her to anyone and will definitely be using her for any future services that we may require.
Nothing was too much trouble
Exceptional service throughout the whole mortgage process. Excellent communication, friendly and professional service! Could not fault the service! I highly recommend Michelle to anyone looking for a genuine, high quality and helpful home buying process with Michelle at smartline ??
Michelle was always there, contactable and had answers to all my questions. Michelle was calm when things got busy and knew what to expect and kept me informed. Once again, thanks so much for getting my investment property and loan all organised.
Michelle was extremely helpful, knowledgable and an absolute pleasure to deal with. I would definitely recommend her to anyone needing assistance with their home lending needs.
Michelle had an enormous patience throughout the entire process. We had a couple of delays from the builders and approval process. from Council. However, Michelle assured me that we would definitely settle.
Michelle went out of her way to proactively pull everything together.
I would definitely recommend Michelle to my friends and family
We have used Michelle Schaafsma on a number of occasions now, each time she has provided excellent customer service and has bent over backwards to meet our needs.
Michelle provided genuine options for me to consider and worked really well with the conveyance company and bank to help the property refinance settle on time. I also appreciate how Michelle takes the time to educate me on my loans and keeps me informed along the way. Thanks Michelle.
Michelle is thorough, honest, proactive and very helpful. Michelle arranged 3 loans for different properties and organised them all so they complimented one another perfectly. We are very happy with Michelle\'s outstanding service.
Michelle has always provided an amazing level of service to us and our business.
Michelle was incredibly helpful and patient with setting up our loan for our first investment property. She followed up with us regularly, and was very informative about the best options to suit us. We would high recommend her to anyone looking at a home loan.
Michelle was fantastic!
Michelle was incredible! She was available to us anytime for questions and guided us through the process very smoothly. She was patient, understanding, caring, and ultimately made our dream a reality! I would highly recommend Michelle to anyone!
Michelle is not just a broker but someone with experience across the total end to end process for buying property. This experience is priceless for someone who is not familiar with the process of dealing with banks and other in getting to the final settlement. I have since had a call from Michelle post settlement which is very comforting. Michelle was a great choice for my finance.
a truly trustworthy business , I have known this family business now for 12 years long before they took off full time , they do the extra leg work and get results , trust them to get you results, that you're looking for .
We had previously applied for loans and refinanced online through our original bank, which required many phone calls, emails and letters to many different people working in that office, we were never just dealing with the one person - this took up a lot of our time and caused a lot of stress. We have never used a home loan broker before and were very hesitant in trusting someone to take of our home loan, when we were recommended to Michelle. We are so glad that we found her! From now on, we will only ever refinance through Michelle. She was very attentive, carefully listened to all our wishes, remained professional, and very knowledgable - explaining everything so well. Was very patient, organised and quick to respond to any enquiries. This latest refinance ran so smoothly for us and we are so happy with the end result ! Michelle went above and beyond our expectations. Thanks again!!
Michelle did an excellent job of getting me home finance. She persevered for more than 20months to get the loan across the line.
Thanks again Michelle.
Regards Glen
I found Kelly delightful to deal with.
She understood all the requirements and did a great job.
Regards Glen
I would highly recommend Michelle.
Michelle was wonderful to work with. She was proactive and very responsive to questions and paperwork needs. Thank you!
Although this was a long process for us for many reason\'s, Michelle was very patient and always at the end of the phone when needed. We would recommend her to anyone looking to applying for a home loan.
Great service from our advisor. However your survey webpage needs some uprading as method of choosing advisor\'s name is very poor. Luckily my advisors name did not begin with \'z\'
Michelle has assisted us a couple of times with loans over the past couple of years, she is always available to take calls, she is polite, prompt and easily accessible.
You can go to her or she\'ll come to you.
Thank you Michelle for yet another successful loan
Michelle was exceptionally helpful guiding me through applying for a loan and explaining everything I needed to understand step by step
I am very grateful
Michelle was a great help. Always contactable and she went beyond the call of duty.
Michelle is thorough with her work and gave us good advise. I have already recommended her to my cousin
I felt Michelle went out of her way to help us secure our mortgage, as we were overseas purchasers, it was a difficult process and Michelle supported us through. I can not praise Michelle enough for the service she provided. We are now settled into our beautiful new home!
Honest, proactive and patient listening. Thanks Michelle...you are a critical partner in my wealth creation journey!
Michelle was great. She was very patient as we were both very busy and did spend as much time as needed to prepare the documents she needed to set up our loan. She also helped us along the way in any respect she could and finally she got us a great deal which save us thousands of dollars.
Michelle has been fantastic,m she is proactive and nothing has been too much hassle for her.
Michelle went above and beyond. I was so impressed with her service and commitment to me. She was ever patient,positive,reassuring and on call at any time of the day . I am very happy with the Bank I am now with and more than happy with the new loan repayments. I am very grateful to Michelle and know that I can rely on her for further services either for myself or my friends. Highly recommend her.
Michelle went above and beyond. I was so impressed with her service and commitment to me. She was ever patient,positive,reassuring and on call at any time of the day . I am very happy with the Bank I am now with and more than happy with the new loan repayments. I am very grateful to Michelle and know that I can rely on her for further services either for myself or my friends. Highly recommend her.
Michelle made the entire process simple from begnning to end. I felt well informed and comfortable when dealing with Michell. Even during the settlement of the loans, Michelle was there to make sure it all went smoothly.
Michelle provided us with all the help we needed quickly and efficiently as it was an urgent request and we had our loan in not time at all. We have recommended Michelle to several of our friends who have and are going to use her and your services. I would highly recommend Smartline and Michelle to anyone. Kind Regards Lori
Michelle was great especially given the drawn out process from St George
Making your first venture into the property market can be daunting process wether you’re buying your first home or an investment property, as we chose to do. Being referred to Michelle has been a real blessing. Michelle has taken us through very stage of the process and clearly explained what to expect and when. Michelle has always been available on the phone (after hours) or on email and has promptly responded to any or our questions or queries. We have felt completely confident in the purchase of our first property and this is all down to Michelle’s professionalism.
Michelle Schaafsma provided an absolutely brilliant service to make sure that we got our investment property. She kept us very well informed about what was happening at all times and was always ready to answer our many questions. I very strongly recommend Michelle to anyone buying a house.
