Customer Reviews of Mortgage Choice in Surry Hills
Here's what our happy customers say - we want you to be just as satisfied with our exceptional customer service! We love to hear from our customers that come back for advice and assistance again and again.
The gents (Jason and Jacob) are willing to go above and beyond to make appointments around me after hours, phone calls on the weekends when I had questions, will be recommending the gents to anyone that needs help.
Purchasing a new home can be very stressful, this was our first property and it was an off the plan development. However, Jason and Jacob made the whole experience seamless and stress-free. Jason was our broker and listened to our needs, he broke everything down for us and gave us options. Jason went above and beyond in explaining the pros and cons of each choice, based on what we desired, any update to the market and Jason was already on the ball. He was extremely patient and was always available throughout the whole process. He, like Jacob, has great attention to detail and kept us informed throughout the whole process. I was extremely happy with their professionalism, both are extremely likeable and we got a great feeling from the first visit to the last. Even after settlement their services still continue - overall outstanding customer service which we are very grateful 5*
Great service by the entire staff at Mortgage Choice, Surry Hills. Second time doing business with Stephen and his team. They looked after me from start to finish with minimal stress. Highly recommend trouble free investing.
Stephen and the team have been very supportive in helping us find a new mortgage deal to help with our financial cash flow, many thanks for helping us through this very stressful period. We would recommend Mortgage Choice Surry Hills to anyone needing any financial advice or loans.
The team at Mortgage Choice Surry Hills go the extra mile from initial conversations through to settlement and beyond.
I dealt with Jason Lin and the service was excellent. He made the whole process stress free and has fantastic customer service skills. I highly recommend Mortgage Choice - cannot thank you enough guys!!!
Jason and his team are first class. I spent over eight months looking for the right property that met my needs and budget and Jason was a pillar of support throughout the journey. He was patient, knowledgeable and connected me with the right people to assist with my property search. He explained an initially daunting process and helped me to work through my finances to understand what was achievable. To top it all, Jason and his team managed to deliver on a three week settlement period with the bank and my solicitor, meaning I found, purchased and moved before Christmas. It has been a whirlwind experience and without a doubt, I would not be happily in my new home without the assistance and expertise of Jason and his team. I'm immensely grateful- thank you!
Great service, friendly staff. Always reachable and they sincerely look after their customer through the whole process even in most complicated situations. I am so pleased to have worked with Jason and will certainly keep working with him in the future.
Stephen, Owen and the entire team at Mortgage Choice Surry Hills, have been looking after us for a number of years. We have now completed 3 separate mortgages with them, since our first home. They have always gone above and beyond, ensuring the process is stress free. We trust them implicitly and really feel they have helped grow our finances and advance our position. We always come away knowing they have our best interests at heart. Not only are they super efficient, but they are an exceptionally friendly team and we always enjoy our dealings with them. We are beyond happy with their exemplary service and we can’t recommend them highly enough.
My wife and I came to Stephen and team with pretty complex needs. Some things already in place, we also needed to merge everything into a loan so we could build. Every hiccup was met with nothing but professionalism and a can-do attitude by Stephen, Jacob and Shivani. They were all so patient with our many questions and were able to explain everything to us in terms we can understand. We are now excitedly waiting for the slab to be laid on our dream home. Thanks so much for everything. Highly recommend.
Stephen and the team have been so helpful, insightful and patient during the process of obtaining our loan, right through to settlement. Every detail was covered and the customer service is of the highest standard. We didn't feel any of the usual stresses that go with applying for a loan (and I have done this before with other brokers) which is a testament to the care and time taken by the entire team. I'd also like to make special mention of Jacob who worked tirelessly with us until the very day of settlement. Highly recommend Stephen and the Mortgage Choice team at Surry Hills. We will continue to choose them for any of our future loans!
Jason got me a great deal and helped me every step of the way, answering all my questions and offering tailored advice in a professional and courteous manner. He made the whole process fun and stress-free and was a pleasure to deal with. My girlfriend also successfully applied for her mortgage through him too. We are delighted with the services offered by the Mortgage Choice Surry Hills team and highly recommend them! Thanks
Stephen made the process of buying property so much simpler and stress-free. He explained the process and our options clearly, and is professional but also personable. We couldn't be happier.
I am writing to let you know that it has been an absolute pleasure dealing with Jacob. He is one of the few brokers assistants that I have dealt with in my 20 year career as a property lawyer, that has been exceptionally professional, extremely responsive and proactive in every single interaction I had with him.
He has always responded to emails and phone calls and gone above and beyond the call of duty to ensure that the second Mortgagee IBA's requirements were met.
I enjoyed working with Jacob and will have no hesitation in referring my clients who require a broker to arrange finance. Jacob is a valuable asset to your company.
Everyone at Mortgage Choice Surry Hills has been amazing during our home buying experience. They have worked tirelessly to make it all go smoothly for us. They are cheerful, friendly and efficient and have been great at explaining the process throughout. We have no hesitation in recommending Mortgage Choice Surry Hills to anyone. Thanks guys, Rob and Ronald
I have previously engaged in the services of Mortgage Choice in Surry Hills and I have always found them to be very good at what they do. This was my first time dealing with Jason Lin but found him to be responsive, friendly and professional. Jason was very thorough and offered me some very good, competitive loan options - he made the entire borrowing process seamless. I have previously dealt with Jacob and as per usual he was fantastic. Jason, Jacob and Shivani make a great team and were a delight to deal with, I was very impressed by their professionalism and also extremely happy with the quick turn around of my loan. Thanks again guys! Susana
This is my third experience with Stephen Rossiter at Mortgage Choice Surry Hills. They made the process so simple that I have to credit them, in part, with my success as an investor in the property market thus far. I would, and have, recommended them to friends and family. Thanks again.
Stephen Rossiter, Jacob and the team at Mortgage Choice Surry Hills have been an amazing support throughout the entire journey that is property ownership. We have been kept very much informed about the process the entire way, and Stephen was amazing in making sure all the i's were dotted and t's crossed. No question was too silly, and all the jargon that goes along with a mortgage was explained in such a simple way. I cannot recommend the team highly enough!
Everyone at Mortgage Choice Surry Hills is professional, friendly and available. Talking finances at 8am could easily be challenging and painful, neither was the case. So thank you to Stephen Rossiter and the entire team.
The team at Surry Hills Mortgage Choice have always provided an excellent and thorough service. Constant and timely updates are par for the course, plus an ongoing support that has been well above my expectations. I can't fault Stephen, Owen or Jacob’s service!
We have used Mortgage Choice in Surry Hills for a number of investment property purchases and will continue to choose them as we have a great relationship with both Stephen and Jacob, and find their knowledge invaluable.
Over the years we have arranged a number of loans for residential and investment purposes and have always been impressed with the expertise and professionalism of Stephen Rossiter, Owen Evans and the team. I would have no hesitation in recommending them.
Hi Derek, thanks again for all your help, we never could have organised such comprehensive and complete insurance cover on our own. It's given us great peace of mind. We found your work very comprehensive, you explained everything very carefully and clearly. It's obvious too, how much work you put in to tailor your advice to our situation so thank you again for your excellent work.
Stephen and Jacob have provided exceptional service for our mortgage needs over the past 7 years. Their expertise and professional communication has ensured that we didnt need to worry during any part of mortgage process. When the time comes to refina'nce or organise a new loan, they will be our first point of contact.
Thank you so much for your help! It was a pleasure working with you guys. Special thanks for all your assistance in the last few days while we had dramas with the bank. Our conveyancer Lesley said to me over the phone that she works with a lot of mortgage brokers, and that Stephen Rossiter and Jacob are the best you could encounter. She was so impressed with how you sorted things out! So well done, we're so appreciative.
I was seeking a new mortgage and refinancing to pay off some credit cards. From my first call to settlement everything when wonderfully well. My first contact was with Owen, to whom I explained my position and requirements to get me out of a financial mess. He gave me all the details on what I need to bring in, which I did. Stephen reviewed my details and after two or three days, got me an approval! I was amazed and so impressed at how Stephen was able to get me a loan approval in such a short time period. From that time I dealt with Jacob, who updated me on what was happening with the parties up until settlement. Jacob was very helpful. I will be recommending Mortgage Choice to all my friends. Well done!
We had been through two other brokers and then tried it on our own with two banks and they were either slow, unprofessional or unwilling to assist. Then we contacted Stephen at Mortgage Choice in Surry Hills. At the first meeting, he took the time to understand what we were trying to do and wanting to achieve, and rather than blurting out a recommendation, said he needed to digest our documentation and position before making his recommendation. The process took 11 working days from submission of application to refinancing. Jacob kept us informed all along the (short) way. We could not be more impressed. To say we would recommend them is an understatement. Call them now.
Thank you, Jason, for all your efforts in helping us buy our first home. When we first chatted some 15 months ago I thought it was never going to happen, however your enthusiasm and drive really made it happen in our opinion. You are really one of a kind.
Jason Lin helped me find a loan when no-one else would help me! I had a unique set of circumstances and many mortgage brokers turned me away but Jason was positive and helpful from the very start until getting it over the line for me. It took several months but he never gave up. Jason and Shivani at Mortgage Choice Surry Hills kept me updated and kept pressuring those that were blocking the progress of my loan being approved until it finally came through. They are lifesavers!
Stephen has an excellent knowledge of the industry. His professionalism and efficiency throughout the whole process were above and beyond. We moved to our dream home recently and we can’t thank him enough because this definitely wouldn’t have happened without him and his team! Big thank you to you all!!!
We now have 5 home loans which have been organised through the Mortgage Choice Surry Hills office. Our experience is always filled with expert advice and efficient service. We would highly recommend working with Stephen, Owen and the team. We really do work with ease with everyone in the office, and think you already have the winning formula!
I would highly recommend the services provided by the team at Mortgage Choice in Surry Hills. Their services and expertise were professional, knowledgeable and reliable with friendly and personable staff. They work hard with you, and for you, every step of the way, removing much of the stress and hassle that comes with looking for and buying a home.
It's been a painless process working with Stephen Rossiter at Mortgage Choice in Surry Hills. Being a first time buyer I was pretty unfamiliar with the process and all the options available but Stephen explained them all clearly and recommended options that were appropriate to me. The team kept me up-to-date throughout the entire process. I would certainly recommend Mortgage Choice Surry Hills to anyone looking for hassle free advice.