Don't Just Take Our Word For It
Mortgage Choice at Sutherland clients are given every opportunity to provide us with valuable feedback and they do - via our customer service surveys, our online surveys and frequently via thankyou cards and emails.
In addition Mortgage Choice Group Office also conduct monthly telephone surveys of a random selection of all its brokers' clients to ensure the high standards of service remain impeccable nation wide.
We are proud to say that the feedback from our clients contacted each month continues to record our customer satisfaction score at 100%.
But don't just take our word for it.
The tesimonials that follow show a solid track record over the years of providing excellent customer service.
Just keep up the GREAT WORK
I tell EVERYONE to go and see Peter (Mortgage Choice at Sutherland). They are FANTASTIC. Great service, with a smile every time.
I felt you maximised my potential without over-committing me. I will definitely use you for further loans and have no hesitation in referring people to you. I also found my appointment with your financial planner helpful and will be seeing Ciaran again.
We've used Mortgage Choice Sutherland for more than one purchase/re-finance. A few years ago, we moved to the Blue Mountains, but we've been coming back to the team at Sutherland for several subsequent purchases, because there simply isn't service like this elsewhere.
Extremely professional. You kept us up to date with progress. You were always available to assist with questions. This process is best done by professionals who know what they're doing ...and you did it well. Thanks. I will certainly recommend you to family and friends.
As first home buyers the process was very unfamiliar and a little daunting. From the get go the team at Mortgage Choice Sutherland / Crounulla provided all the information we required to make informed decisions and made the process very easy. It was refreshing to receive the level of service we did and we'd have no hesitation in recommending their services to others. Thanks again for all your help, Mitch and Kristy
Peter fully discussed loan options and helped me make the best decision. I couldn't fault the service of a great team so I would definitely refer in future.
Mortgage Choice at Sutherland is very professional. They are always very prompt in returning emails and happy to discuss things along the way. I feel lucky to have such a wonderful team working to make our dreams come true. I am always happy to recommend Peter to anyone and this is the 3rd time we have used Peter to help us find the right loan. He is fantastic and makes the process stress free.
I walked in to Mortgage Choice Sutherland with little to no idea what I was doing when I wanted to purchase my first property. I was reassured from first meeting to settlement that I would be guided through the process stress-free. So many times I'd email or call Peter freaking out on inspection weekends as the market was so crazy last year- I felt well supported through my emotional roller coaster of buying my first unit. Peter and Monica took time and patience to ensure I got the loan and property that best suits me. Would definitely recommend their services to any of my friends or family members.
Thank you for teaching me, guiding me and supporting me and I look forward to continuing our professional relationship.
We moved interstate and still used Mortgage Choice Sutherland as our broker as we were so impressed with them last time. Peter, Robyn,Joey and Emma have all been excellent and have at times gone above and beyond to help us in the process of purchasing a house. They are always friendly, professional, thorough and reliable. We would have no hesitation in recommending them to anyone else.
From my very first call with Robyn, my initial meeting with Peter and Emma and the others constantly keeping me in the loop I could not have had better service from such a friendly team.
Mortgage Choice at Sutherland helped me through the process of refinancing through a remortgage. They were professional, patient & kind toward me even when things were rough for me due to the loss of a loved one. Peter, Joey & Emma were & still are always there to provide information & support through the process. Thankyou.
From the initial meeting through to settlement, Peter, Joey and Emma were great with their time and kept us informed on the progress of the loan. We are extremely pleased with the end result and have already mentioned Mortgage Choice Sutherland to some of our friends.
The team at Mortgage Choice (Peter, Emma, Joey & Robyn) are provided us with outstanding service and were very easy to work with in helping us buy our home. They were extremely knowledgeable with their advice and always responded to our queries promptly and professionally. I cannot recommend them enough.
From start to finish everyone was great with letting us no what the loan was up too and any questions everyone was more then happy to help ! A good team well done,
We found the service Peter is providing to be of the highest standard.We were always informed about what was going on, what to expect next and the whole process. We've already recommended family members and friends and will be happy to do so again. We were also referred to Ciaran Davis when we needed to get our super in order and he was fantastic too. MC at Sutherland can take care of everything.
I am completely satisfied with all aspects of the service provided by Mortgage Choice. The final product, the speed and ease of conducting business was great. Always with pleasant and friendly manner. I cannot recommend MC enough. I would like to particularly high light the individual I came in contact with. Peter, Monica and Robyn. Great service and very satisfied customer. Thanks Again
From the minute we met with Emma, to the final advice letting us know everything had settled, the entire time she was informative, honest and came back to us when promised. She always made time for us, even if on occasion it was out of hours, due to our own working schedule. I absolutely could not recommend Emma higher or Mortgage Choice at Sutherland. THANK YOU!
Efficient, great communication, always the best outcome possible. Highly recommended.
Buying our first property could not have been simpler. Choosing Mortgage Choice at Sutherland was the best decision we have ever made. Excellent service, friendly and helpful staff, regular updates and progress reports, excellent communication and overall efficiency throughout the entire process. Mortgage Choice at Sutherland eliminated all the stress of buying property and made it a total breeze. Thank for everything, Asrafs, Lidia and Viktoria.
I have dealt with Peter and his team for quite some time now. As per usual I was never disappointed. I was kept in the loop the whole time and felt at easy that they will do everything possible to make the transition as smooth as possible. Will I deal with Peter again? You bet I would. Very Satisfied Customer. May 2015
Give Emma a pay rise. :)
Emma is brilliant. She has kept us informed every step of the way & I did not even have to think about our settlement today. Thank you Emma for your attention to detail and professionalism.
Everybody that we have come into contact with at Mortgage choice Sutherland have been fantastic. We didn't realize before we started this new venture that we would be given this much help. Never a stone left unturned!! And lots of follow up. Thank you so very much team :) :)
My husband and I would highly recommend Mortgage Choice Sutherland, they are very professional and helpful. We dealt most of the time with Emma, who is an absolute star, always available when needed. She always kept us in the loop, and nothing was ever too much trouble .
All the staff at Mortgage Choice, Sutherland were very easy to deal with. I had to renew my pre-approval a couple of times due to a lack of prospective properties to buy. In the end it took me over 12 months to find the property I wanted to purchase. Nothing was a problem to any of the staff. I would highly recommend Mortgage Choice. I wouldn't deal directly with a bank again. Nov 2017
So I haven't used this service for so long as I haven't had too. But recently I have returned as an old client and loved every bit of the service. You have someone looking after each part of the loan and keeping you up to date. Thank you for making my loan process so easy. Excellent service all round. Cheers. Nov 2017