"So I went to a mortgage broker years ago and had a negative experience. So this time I was a little apprehensive to use a broker. I phoned Mortgage Choice Rosanna and made an appointment with Martin. Had an initial meeting to discuss what I was after, see if I could afford the loan and what the structure options and rates were. I then got the best rate for what I needed and thought I’d shop around. Well nobody could match what Martin had offered. I approached the same banks directly and they could not match what Martin offered. There were a couple that could match Mortgage Choice but not beat them.
So, the question was ‘why use a broker when I can go direct?’ Well, the banks that could match were lenders who don’t have a shop front. This means you have to contact them all electronically, no face to face encounter. This is a pain when submitting documentation and confirming ID and Mortgage Choice Rosanna was so much easier in this aspect of the process. The banks wouldn’t always call you back, would call you back two days later and you speak to a different person every time. As you can imagine this is frustrating and was so much better using Martin.
I asked Martin a million questions by phone, text and email and he always got back to me. Always. Everyone needs a holiday and Martin went away for a week in the middle of the process (which he told me about at the first appointment). That didn’t stop Martin from contacting me on Skype and via phone and kept the process moving. Even after the loan was all done I had a couple of questions and he still was as efficient as ever in responding. This was very important to me and can’t rate his customer service high enough. I waited until after settlement to write a review in case there was an issue at settlement. I was a bit slow following up my conveyancer prior to settlement… No problem, Martin had rang her directly as a reminder and also followed up with me, making sure everything was smooth every step of the way. After settlement I was to receive a small rebate from the bank that hadn’t been processed by the bank. No problem, voice mail on Martin’s phone in the morning, email response that afternoon and money in my account same day. Wow.
So, after having issues dealing directly with the bank with my previous loan this has been a breath of fresh air. Knowing they are still around after the loan has settled has been a big plus. I will definitely be recommending anyone in the market for a loan to go and see Martin. (I don’t live in Rosanna but my local Mortgage Choice was nowhere near as good as the customer service I received from Martin so still give them a call. He will even come to you!!)"
Reece Watson - Property Investor