Chief Executive Officer
With over 25 years' financial services experience, Susan was appointed Chief Executive Officer for Mortgage Choice in April 2018 following nine successful years as the company’s Chief Finance Officer.
Susan has enjoyed an international career holding a number of senior finance roles including Credit Suisse and KPMG (UK), Bear Stearns (US) and ABN Amro and Seiza Capital in Australia, before joining Mortgage Choice as Chief Finance Officer in February 2009.
She is a graduate of the Australian Institute of Company Directors (GAICD) and holds a MBA from The University of Texas at Austin, and a BFA degree from the Tulane University.
Chief Financial Officer
Ian has over 20 years experience in the banking and financial services industry, having held a number of senior finance roles at BT Financial Group, Westpac and St George. Prior to joining Mortgage Choice, he was the Chief Financial Officer at Homeloans Limited. He was appointed Chief Financial Officer of Mortgage Choice in October, 2018.
General Manager, Distribution
Neill has 30 years' experience in information technology, management consulting and business leadership. Prior to joining Mortgage Choice in September 2007, he was Head of Operations at Greenway Capital and previous to that; he was CIO for RAMS Home Loans.
In his current role with Mortgage Choice, Neill is responsible for delivering efficiency and productivity gains through technology, systems and process automation, as well as the effective delivery of support to the franchise network from the Learning and Development and Lending Support teams.
General Manager, Product and Corporate Communications
Emma is responsible for sourcing, delivering and providing network access to a variety of financial products and solutions to meet the broad needs of our customers. Emma first joined Mortgage Choice in July 2015, armed with more than 10 years’ experience in financial services.
Prior to joining the company, Emma held various senior positions at Westpac and National Australia Bank where she was responsible for performance coaching and sales management across third party and small business channels. She has the innate ability to motivate and inspire her team to achieve effective collaboration and stakeholder engagement – a skill set she now employs at Mortgage Choice with our numerous business partners.
General Manager, Group Marketing and Communications
Melissa joined Mortgage Choice in March 2013 with over 16 years' experience in marketing and strategy from previous roles at Aussie Home Loans and Optus. Melissa and her team focus on generating leads for the Mortgage Choice network and providing them with tools and coaching to help them market their businesses locally.
Melissa is also responsible for increasing brand awareness and consideration, ensuring that more Australians understand that Mortgage Choice can help them with all of their financial service needs.
General Manager, Mortgage Choice Financial Planning
With over ten years' financial services and franchising experience, Tania Milnes has held senior positions with Mortgage Choice since 2005, and has been leading Mortgage Choice Financial Planning, a wholly-owned subsidiary of Mortgage Choice Limited, since it launched in FY13.
Tania holds a Masters in Languages & Management from Waikato University (NZ), a Diploma of Financial Services (Mortgage Broking) and a Diploma of Financial Planning.
General Manager, Human Resources
Marie has over 20 years experience within the Australian finance industry, including senior positions in people management, operations, business development, training and claims management. Marie has held senior management roles at Mortgage Choice since 2005 and has led the Human Resources department since July 2010.
Marie is an enthusiastic leader with extensive experience in corporate services and franchising. She is responsible for developing strategies to align HR structures, performance plans and people to business goals. She also works with leaders across the business to build teams who can execute the Company's strategy effectively.
Vincent ten Krooden
General Manager, Technology
Vincent is an ICT professional with over 18 years experience across a number of industries including Financial Services, Utilities, Fashion Retail, Commercial Outsourcing and Multimedia and Advertising. Joining Mortgage Choice in July 2014, Vincent is responsible for developing and delivering tactical and strategic ICT initiatives to meet customer, franchise, and company goals and objectives.
Vincent leads the Development, Testing, Infrastructure and IT Service Desk functions and drives collaboration between business and technical experts in order to deliver quality services and solutions.