Chief Executive Officer
With over 20 years' financial services experience, Susan previously held senior finance roles with Credit Suisse (London), Bear Stearns (US) and ABN Amro and Seiza Capital in Australia before joining Mortgage Choice in February 2009 as Chief Financial Officer.
Susan was appointed Chief Executive Officer on 3 April 2018.
Acting Chief Financial Officer
John has more than 30 years' experience working in financial positions across a range of different industries including accounting, law, market research and building. Since joining Mortgage Choice in 1999, John has held the position of Financial Controller.
General Manager, Distribution
Neill has 30 years' experience in information technology, management consulting and business leadership. Prior to joining Mortgage Choice in September 2007, he was Head of Operations at Greenway Capital and previous to that; he was CIO for RAMS Home Loans.
In his current role with Mortgage Choice, Neill is responsible for delivering efficiency and productivity gains through technology, systems and process automation, as well as the effective delivery of support to the franchise network from the Learning and Development and Lending Support teams.
General Manager, Product
Emma is responsible for sourcing, delivering and providing network access to a variety of financial products and solutions to meet the broad needs of our customers. Emma first joined Mortgage Choice in July 2015, armed with more than 10 years’ experience in financial services.
Prior to joining the company, Emma held various senior positions at Westpac and National Australia Bank where she was responsible for performance coaching and sales management across third party and small business channels. She has the innate ability to motivate and inspire her team to achieve effective collaboration and stakeholder engagement – a skill set she now employs at Mortgage Choice with our numerous business partners.
General Manager, Group Marketing and Communications
Melissa joined Mortgage Choice in March 2013 with over 16 years' experience in marketing and strategy from previous roles at Aussie Home Loans and Optus. Melissa and her team focus on generating leads for the Mortgage Choice network and providing them with tools and coaching to help them market their businesses locally.
Melissa is also responsible for increasing brand awareness and consideration, ensuring that more Australians understand that Mortgage Choice can help them with all of their financial service needs.
General Manager, Mortgage Choice Financial Planning
With over ten years' financial services and franchising experience, Tania Milnes has held senior positions with Mortgage Choice since 2005, and has been leading Mortgage Choice Financial Planning, a wholly-owned subsidiary of Mortgage Choice Limited, since it launched in FY13.
Tania holds a Masters in Languages & Management from Waikato University (NZ), a Diploma of Financial Services (Mortgage Broking) and a Diploma of Financial Planning.
General Manager, Human Resources
Marie has over 20 years experience within the Australian finance industry, including senior positions in people management, operations, business development, training and claims management. Marie has held senior management roles at Mortgage Choice since 2005 and has led the Human Resources department since July 2010.
Marie is an enthusiastic leader with extensive experience in corporate services and franchising. She is responsible for developing strategies to align HR structures, performance plans and people to business goals. She also works with leaders across the business to build teams who can execute the Company's strategy effectively.
Vincent ten Krooden
Head of Technology
Vincent is an ICT professional with over 17 years experience across a number of industries including Financial Services, Utilities, Fashion Retail, Commercial Outsourcing and Multimedia and Advertising. Joining Mortgage Choice in July 2014, Vincent is responsible for developing and delivering tactical and strategic ICT initiatives to meet customer, franchise, and company goals and objectives.
Vincent leads the Development, Testing, Infrastructure and IT Service Desk functions and drives collaboration between business and technical experts in order to deliver quality services and solutions.